Ashley Moultrie

**** ***** ******** ******

Chicago, Illinois 60652

acvv82@r.postjobfree.com

773-***-****

Efficient and Accurate

Goal oriented professional with more than nine years of customer service experience and notable success in the key abilities needed to become a productive team member. I bring to bear a proven ability to function in changing environments and interact effectively with all levels of support staff to drive positive development.

Professional Experience

Women’s Healthcare of Illinois, Evergreen Park, Illinois 5/2005 -8/2013

Receptionist

Greeted patients as they entered facility, assessed needs accordingly, 50-75 daily

Processed co-pays and balances via cash, checks, credit or debit cards, $300-400 daily in revenue

Answered incoming phone calls, recorded messages or directed call to appropriate staff member, average 100-125 calls daily

Created new template to include patients alternate phone number on documents, resulting the ability to contact patients effectively

Scheduled physician appointments for patients, 50-60 daily

Trained new staff members on company polices, code of ethics and procedures

Scanned and filed documents as needed

Made copies of identification cards, insurance papers and other documents

Filed documents in alphabetical order as required

Ordered and maintained supplies when needed

Education/Training

Governors State University- Communications University Park, IL

Richard J. Daley City College-Associates Degree in Liberal Arts Chicago, IL

William J. Bogan High School-High School Diploma Chicago, IL

Women’s Healthcare of Illinois, On-the-Job Training, Customer Relations,

Operating Office Equipment, HIPPA, Scheduling, Ordering/ Maintaining Inventory, Quality Control, Training Staff, Proficiency in EMR, Telephone Etiquette, Creative Problem Solving/Decision Making, Planning /Organizing – Ongoing Training

Contact this candidate