Jeffrey C. Wickert

**** ******* ****, *********, ** 600**-***-*** 4157 j acvv7f@r.postjobfree.com

Profile

I am an experienced and accomplished Automotive Service Manager/Advisor I have built long term retention and client relations and have higher than average csi numbers I have extensive knowledge of ADP, Reynolds & Reynolds, and Dealer Track systems I love Subaru and have many years of experience, servicing, owning, and some selling Professional Objective

I am looking for the opportunity to work and grow with a successful dealership. I am looking to be able to use my many years of knowledge and experience to manage the service department as an active manager/ writer.

Service Advisor

St Charles Nissan 9/15/2016 to present

Responsible for customer satisfaction with selling service as needed Service Manager

Martin Nissan, S kokie, IL

8/2012 9 2016

Responsible for opening and closing service department Responsible for training new service advisors

Responsible for overall productivity and customer satisfaction Have experience with Nissan car lines

Prior Work Experience

Service Advisor

M’Lady Nissan

3/2012 8/2012

Greet customers, Write up repair quotes, Follow up repairs with technicians until completed Contact customers when job is complete and file paperwork Perform active delivery to customers

Dispatch repair orders to technicians

Service Advisor

Gary Lang Subaru, M cHenry, IL

12/2009. 3 2012

Greet customers, Write up repair quotes, Follow up repairs with technicians until completed Contact customers when job is complete and file paperwork Perform active delivery to customers

Dispatch repair orders to technicians

Service Manager

Napeltons Automotive Group, Schaumburg, IL

2005 2009

Responsible for opening and closing service department Responsible for training new service advisors

Responsible for warranty claims and technicians

Have experience with the Subaru, Mazda, Chevy and Pontiac car lines Service Advisor

Fields BMW, Northfield, IL

2003 2005

Greet customers, Write up repair quotes, Follow up repairs with technicians until completed Contact customers when job is complete and file paperwork Perform active delivery to customers

Dispatch repair orders to technicians

CSI exceeded regional standards

Education

Graduated Universal Technical Institute 1993

Associates degree Master ASE Certified – Automotive Technology References available upon request