Monica Parekh

acvv61@r.postjobfree.com +91-898*******, +91-901*******

“An Extensive 4+ years of Experience in Administration, Back-Office Operations and Customer care”

Professional Synopsys

Excellent in Administration, Client Relationship & Maintaining inventories

Proficient in staff settling by facilitating trainings and supervising new hires

Excellent in disbursement by managing documents as well as final docketing

Expertise in handling Back-office operations

Area of Expertise

Administration

Operation & Relationship Management

Client Relation & Retention

Training & Development

Presentations

Professional Experience

GRUH FINANCE LTD, Pune

Executive December 2015 – August 2016

Interact with applicants to collect information regarding loan applications

Analyze applicant’s financial status, credit and property valuations for speedy loan approvals

Handle disbursement procedures

Manage Inventory and order supplies for office

HDFC LTD, Surat

Customer Care Officer December 2010 – October 2014

Attended clients to aware available loan options & end to end process

Reviewed agreements and disbursed files for final docketing & Handled disbursement procedure

Managed Inventory and order supplies for Office & single window for distribution of various forms & office stationary

Conducted routine follow-up calls to assess customer satisfaction & determine area for improvement

Mentored small team & assisted new joiners for smooth onboarding

SHASHI MEDIPHARMA PVT. LTD [Sole Franchisee of CIPLA DIV.], Surat

Administrative Officer March 2010 – October 2010

Handled daily administrative tasks

Managed Inventory and order supplies for Office

Supported sales department by coordinating marketing materials & products

Routed purchased & invoiced documents to appropriate recipients

Qualification

MBA (Marketing), ICFAI National College with 62.75% in 2009

BBA (Marketing), BRCM College of Business Administration, VNSGU with 58% in 2007

HSC (commerce), GSEB with 69% in 2004 & SSC, GSEB with 73% in 2002

Personal Detail

Date of Birth : 2nd October, 1986

Marital status : Married

Languages Known : English, Hindi and Gujarati

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