PERSONAL DAT

Nationality : Egyptian

Current Location : 48 Al Gomhoria St., Cairo, Egypt

Date of Birth : 21/03/1981

Civil Status : Married

Languages Spoken : Arabic, English, Italian

Height/Weight : 174 cm / 88 kg

Mobile : 002***********

Email : acvv39@r.postjobfree.com

WORK EXPERIENCE

Sheraton Sharjah Beach Resort & Spa

Front Office Duty Manager

Nov 2015 – June 2016

Dusit Thani Dubai

Front office supervisor & Duty Manager

March 2014 – Aug 2015

Dusit Thani Lake View Cairo

Senior Front Desk Supervisor

Oct 2010 – Nov 2013

www.Dusit t.com

Handles any guest complain he/she may be called upon for. Attends to special requests of guest.

Directs and coordinates any Hotel emergencies such as fire, earthquake, etc. in the absence of the General Manager/EAM/Director of Rooms. Implement Hotel emergency policies and procedures.

Conducts ocular inspection at irregular intervals of Hotel facilities such as public areas, guest floors, offices, and outlets to ensure that standard procedures and Hotel policies are strictly adhered to.

Coordinates with Security department in the investigation of guest reports on security matters.

Prepares Daily occupancy report & night duty reports.

Supervising and monitoring the daily activities of colleagues and guests while working closely with the Front Desk.

Ensuring the arrival and departure experience of all guests is seamless.

Leading by example and sustaining an environment of Respect, Integrity, Teamwork, Empowerment, and positive employee relations.

Ensuring smooth shift changes with proper pass-on to the next shift.

Blocking pre arrival rooms.

Supervising and monitoring the daily activities of colleagues and guests while working closely with the Front Desk.

Ensuring the arrival and departure experience of all guests is seamless.

Leading by example and sustaining an environment of Respect, Integrity, Teamwork, Empowerment, and positive employee relations.

Ensuring smooth shift changes with proper pass-on to the next shift.

All responsibilities of training front desk staff and new hiring

www.Fairmonthotels.com

Front desk shift leader,Fairmont Nile City

October2009-September2010

Front desk agent,Fairmont Heliopolis

March 2008 – September 2009.

WWW.Hilton.com.

Chief telephone operator&Guest service centre

Conrad Sharm El sheikh Resort,Mach2004July-2007

- Responsible for all PBX functions in the hotel, inbound, internal calls, voicemail, etc.

- Administering Wake up calls.

- Entering and tracking work order requests.

- Handling housekeeping dispatch.

- Utilizing Royal Service Manager for all calls allowing trend tracking

- Reviewing daily reports, arrival, VIP, group forms

EDUCATION

2002 Bachelor of Tourism & Hotels, El-Menofia University.

Major: Tourism studies

Trainings:

Telephone Etiquette

Handling complaints

Presentation skills

Supervisory Skills

Begin with an End in Mind

First Aid

Seven Habits of Highly Effective People

Food Safety

SYSTEMS

Microsoft Office (Word, Excel, PowerPoint), Fidelio version (6.20, 6.25), Opera version (4.04, 4.05) and internet browsing & research.

INTERESTS

Swimming, Music, Reading

REFERENCES

All references available up on request

Contact this candidate