Khem Raj Basnet

Dubai, UAE

Mobile No: 050-*******

Email: acvv2n@r.postjobfree.com

Career Profile:

Customer focused and career driven customer service executive looking for a position as a Customer Service Specialist to utilize my skills proficiency in a renowned organization.

Professional strengths:

Possess eight years of professional experience as Customer service specialist

Comprehensive written and verbal communication skills

Possess sound judgment with excellent problem solving skills

Highly organized and ability to balance multiple tasks simultaneously

Ability to work independently as well as part of a team

Good motivator with excellent customer service skills

Ability to solve customer queries as well as set goals and meet objectives efficiently

Possess exceptional administrative and organizational skills

Educational Summary:

Bachelors in Business Administrations.

Professional Experience:

JONES THE GROCER, Dubai, UAE

September 2015 till Date

Customer Service Executive

Assigned the tasks of providing product knowledge to customers.

Handled the responsibilities of conducting research any solving problems.

Handled the tasks of conducting trainings and providing support to other areas as required.

Consulted with customers to analyze business requirements and convert requirements into product and service solutions.

Responsible for offering telephonic and desk-side help as well as delivering customer satisfaction surveys.

Promoting the promotional menus as well as providing customer knowledge about the products.

H & M, Malaysia

November 2008 till May 2015

Sales Representative

Participate in stock management and control

Assist shoppers locate the products and goods they desire

Perform cash processing and card payments

Stock shelves with goods

Answer queries from shoppers

Guide and give advice to customers on product selection

Deal with customer refunds

Keep the store clean and tidy; this includes mopping and hovering

Work within established guidelines with brands

Attach price tags to merchandise

Look out for shoplifters; responsible for security within the store as well as watching out for fraudulent credit cards etc.

Receive and store stock.

Areas of Interest:

To conduct a variety of stocking, sales and accounting duties to ensure excellent customer satisfaction

To meet the goals of the organization as well as customer satisfaction.

To contribute my skills in solving and recommending suggestions on complex customer problems.

Personal Details:

Name: Khem Raj Basnet

Date of Birth: 26 Feb 1987

Nationality: Nepali

Visa Status: Employment

Language: English, Hindi, Nepali

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