GATCHEN S CAPRICE

**** ******** **, ******* *****, FL 33436

C: 954-***-**** acvv0c@r.postjobfree.com

PROFESSIONAL SUMMARY

I am an experience Office Legal Assistant/Administrative Assistant well verse in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives and attorneys. I want to bring my leadership, enthusiasm, experience and skills to help exceed the goals of the company.

SKILLS

WORK HISTORY

PARALEGAL STAFF SUPPORT

Legal Assistant Deerfield Beach, FL October 2014 - Current Act as first point of contact for all clients.

Dictate all weekly and bi-weekly calendar meetings.

Contact clients to schedule appointments and discuss the progress of cases.

Develop a working relationship with courts, clients, debtors and attorneys. Work as a team with attorneys, administrative assistants and fellow legal assistants. Contact clients to schedule appointments and discuss the progress of cases.

ELITE HOME HEALTH

Nursing Assistant Fort Lauderdale, FL August 2013 - December 2014

Vital Signs

Daily Living Activities & Flow Sheets

Prepared Patient Rooms

Daily Inputs

Mobility Activity Assistance

Quick Problem Solver

TELEPERFORMANCE: SPRINT

Customer Service/ Tech Support Specialist Boca Raton, FL August 2012 - November 2013

Effectively managed a high-volume of inbound and outbound customer calls.

Addressed and resolved customer product complaints empathetically and professionally.

Defused volatile customer situations calmly and courteously.

Acted professionally and patiently when addressing negative customer feedback.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.

Resolved service, pricing and technical problems for customers by asking clear and specific questions.

Installed software, modified and repaired hardware and resolved technical issues. Identified and solved technical issues with a variety of diagnostic tools. Followed up with clients to ensure optimal customer satisfaction.

ULTIMATE STAFFING

Dispatcher Fort Lauderdale, FL January 2011 - May 2012

Speaking to patients by phone, often in some state of distress. Using the ability to listen, speak plainly and communicate effectively to assist them with their needs.

Provided an elevated customer experience to generate a loyal clientèle.

Arranging transportation for clients, to and from their medical appointments with drivers.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

EDUCATION

DIPLOMA Behavioral Health Technician

Atlantic Technical Center

Margate, FL 07/2012

ASSOCIATE OF SCIENCE

Broward College

Coconut Creek, FL Incomplete

HIGH SCHOOL DIPLOMA

JP Taravella High School

Coral Springs, FL 06/2008