YOSDANIA HERNANDEZ

Phone: 239-***-**** **** Chimney Rock Rd Apt 872

Email:acvv00@r.postjobfree.com

Houston Tx 77081

SKILLS

Customer oriented, demonstrating excellent work ethic and a high level of creativity with the ability to maintain a positive attitude towards new challenges and demanding activities.

Motivated and reliable candidate with the ability to multi-task and work under pressure.

Entrusted to collect funds from customers as well as processing credit card transactions.

Computer savvy to include proficiency in operating software such as Microsoft Office and Microsoft Word.

Able to effectively communicate in four different languages: fluent in English and Spanish with excellent verbal and written communication; and intermediate level in German and conversational Italian.

EDUCATION

2001 - 2003 FORMATUR SCHOOL FOR Varadero, CU

TOURISM

Diploma in Reception/Front desk

1997 - 2000 SOC-FOC "Jose Antonio Echeverria" Cardenas,Matanzas

High School Diploma

07- 2015. Q & M Medical Career Institute. West Palm Beach,Fl

H H A - C N A

WORK EXPERIENCE

11/2015- 04/2016. LIFE CARE COMPANIONS. WPB,FL

CNA

08/2014 - 01 /2015 HOTEL FAIRFIELD INN & SUITES Naples,Fl

Front Desk Clerk/ Supervisor

01/2011 - 02/2014 HOTEL RIU VARADERO LAGUNA DORADA Varadero,CU

Front Desk Clerk / Cashier

08/2009 - 01/2011 HOTEL BARCELÓ SOLYMAR Varadero,CU

Front Desk Clerk/ Concierge

11/2003 - 08/2009 HOTEL BARCELÓ MARINA PALACE Varadero,CU

Front Desk Clerk / Cashier

Front Desk Clerk / Concierge / Cashier

Responsibilities:

•Greeted hotel guests as they enter the establishment.

•Handled a high volume of incoming calls and properly routed all calls to the requested destination.

•Perform clerical duties such as data entry, online research, filing, and faxing.

•Provided information about local features such as shopping, dining, nightlife, and recreational destinations.

•Generate and compute guest room ledgers documenting all expenses.

•Made and confirmed restaurant reservations and arrangements for tours.

•Check in - Check out.

•Canceling the accounts of the room.

•Changing customers money in the bank hotel.

REFERENCES

Available upon request.

Contact this candidate