Professional Summary

Skills

Work History

Education

References

ALONDRA SANCHEZ

**** ****** ***** ***** ***#119, Irving, TX 75061 (C) 469-***-**** acvuz1@r.postjobfree.com Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.

Multi-line phone operation proficiency

Adheres to customer service procedures

Team Player

Customer Loyalty

Excellent Communication Skills

Bilingual in Spanish

Receptionist 09/2014 to 12/2015

Hernadez Auto Repair – 2441 E University Dr, McKinney, TX 75071 Addressed and resolved customer product complaints in an empathetic and professional manner Gathered and verified all required customer information for tracking purposes Accurately documented, researched and resolved customer service issues Answered a constant flow of customer calls with up to 3 calls in queue per minute Receptionist 04/2015 to 11/2015

Workforce Solutions – 1701 Eldorado Pkwy #250, McKinney, TX 75069 Answer calls

Order supply order for company

Fax and make copies that were needed

Speak with other companies to get people the help they needed Receptionist 05/2016 to Current

Law Offices of Vincent and Associates – 2730 N. Stemmons Fwy Dallas Tx. Answer calls

Set appointments for lawyers

Take payments

Keep up with lawyers' calendar to make sure appointments are met Translate for lawyers

Follow up with clients

High School Diploma: N/A

Melissa High School - 3150 Cardinal Dr, Melissa, TX 75454 Gonzalo Hernandez

972-***-****

Supervisor

Debra Webbie

214-***-****

Supervisor

Gregory Williams

972-***-****

Supervisor

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