Lauren Russell

**** ********* **. *** *

Augusta, GA 30909

Day Phone: 773-***-****

Email: acvuyh@r.postjobfree.com

Career Summary

Over 2 years of experience as an entry level line-cook in fast paced casual restaurants. Over 8 years of experience as a dynamic, results-oriented business professional offering focused leadership to drive sales and profitability in highly competitive markets. Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complement knowledge / expertise in:

•Food Preparation and Presentation

•Team Building / Staff Training

•Purchasing / Inventory Management

•Quality Assurance / Control

•Facilities / Safety Management

•Sanitation

•Customer Service / Guest Relations

•Cost Containment / Control

•Policies and Procedures

•Continuous Performance Improvement

Noted for outstanding communications skills, both with guests and staff. Ability to resolve problems quickly and equitably to ensure satisfied customers and satisfied employees.

Work Experience

Potbelly Sandwich Works; Chicago, IL

Assistant Manager

June 2013 to July 2014

Responsible for managing food service operations. Ensure compliance with policies and procedures and company requirements.

Oversee the day-to-day operations at restaurants. Plan for and purchase food for the restaurant. Ensure food in storage meets adequate levels of nutrition and sustenance. Maintain required records including food production, inventory, income/expense, meal counts and personnel records.

Ensure staff follows proper sanitation procedures. Preside over food service employees, including cooks, food preparers, cashiers, and other employees. Ensure safety standards are maintained while food is being cooked. Direct the cleaning of the dining area and kitchen including the utensils.

Prepare and serve the food. Respond to customer preferences and ensure dining experience is satisfactory. Plan and budget for future meals. Deliver orders to appropriate customers. Hire, recruit, and train employees. Maintain employee records, prepare payroll, and complete paperwork to comply with laws and regulations. Set alarm system. Open and close restaurant. Keep records of supplies and purchases.

BJ's Market and Bakery; Chicago, IL

Customer Service Manager

June 2012 to June 2013

Served as a Customer Service Manager at a Family Dining Restaurant that provided seating for 100 customers and employed 35 staff members.

Focused on improving the quality of service to customers. Responsible for quality assurance, training and hiring employees, providing performance evaluations and monitoring customer service.

Set and implemented standards for customer service. Developed training material and provided training on all aspects of customer service and food service. Evaluated the needs of the customer and provided recommendations and feedback to management.

Provided professional and effective communication to customers and team members. Investigated and solved customer related problems. Emphasized the importance of first class customer service. Changed the attitude of the restaurant to a customer-centric culture.

Served as a line cook, cashier, and or server as needed.

Boston Market; Chicago, IL

Assistant General Manager

April 2008 to December 2011

Served as an Assistant General Manager at a Family Dining Restaurant that provided seating for 65 and employed 20 staff members.

Responsible for managing all aspects of restaurant management. Balanced service with costs to ensure profitability. Promoted guest satisfaction to ensure continuous repeat business. Coached servers to maximum levels of performance. Ensured first class food quality and presentation. Ensured compliance with sanitation standards.

Purchased and controlled inventory with attention to budget guidelines. Managed profit & losses. Contributed to store's recognition as one of the most profitable in the Midwest.

Served as a cook, cashier, manager, and or server as needed. Maintained professionalism, flexibility and availability in a fast paced environment. Gained proficiency in multitasking in a restaurant. Served as a line cook prepping ingredients and assembling meals in accordance with restaurant guidelines.

BJ's Market & Bakery; Chicago, IL

Store Manager

July 2003 to April 2008

Served as a Store Manager at a Family Dining Restaurant that provided seating for 100 customers and employed 35 staff members.

Directed dining room and coordinated food service activities. Supervised and trained employees. Estimated food and beverage costs and purchased supplies. Monitored budget to ensure efficient operation and expenditures stay within the budget. Made daily deposits and managed safe. Routinely served as a cook, cashier, manager, and or server. Ensured compliance with OSHA and restaurant standards. Created an environment conducive to first class customer service. Passed all health inspections.

Education

Augusta Technical College; Augusta, GA

Culinary Arts Diploma

GPA: 3.75

May 11, 2016

Relevant Coursework:

Fundamentals of Culinary Arts; Culinary Safety and Sanitation; Principles of Cooking; Fundamentals of Restaurant Operations; Baking Principles; Garde Manger; Culinary Nutrition and Menu Development; Culinary Practicum and Leadership; Contemporary Cuisine.

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