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Customer Service Manager

Location:
United States
Posted:
July 25, 2016

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Resume:

Rashmi J Kanjia

`EDUCATION

● B.Sc. Pharmacy ****

● M. Pharm. in Pharmacology 1993

● R. Ph. In State of NJ, MI, IA, NC

● Specialized in counseling Herbal Medicine, Homeopathic medicine and Nutritional supplement.

● Specialized in counseling and drug information in substance abuse and chemical dependency.

PROFESSIONAL EXPERIENCE

XEROX HEALTH SOLUTION November 2010 present

Team Lead and Staff Clinical Pharmacist

Clinical

● Provides on call coverage at direction to ensure patients’ needs are met outside of operational hours

● Processes Medicrae Part D claims accurately and timely

● Reviews medication orders for clinical appropriateness to ensure the safety of the patient

● Committed to “outrageous customer service” as per company policies

● Efficiently communicate with Medical Directers and other provider regaring MTM

● Efficiently communicate with patient for their treatment and insurance benfit explanation.

● Be a great team player

RITE AID PHARMACY at MI and NC May 1996 – November 2010 Manager/staff pharmacist

IOWA CARE PHARMACY, IA Dec 1994 – April 1996

Pharmacy manager

WAL MART PHARMACY, WATERLOO, IA May 1994 – November 1994 Registered Staff Pharmacist

● Dispenses all medication pursuant to a physician’s order and in accordance with all state, federal and board of pharmacy laws

● Verifies accuracy of prescription order entry and follows up with other team members if clarification or more information is needed

● Verifies accuracy and quality assurance check of final prescription product dispensed

● Confirms Risk Evaluation and Mediation Strategy (REMS) requirements are met to eliminate the possibility of deviations per client standards

● Ensures appropriate customized services by company .(i.e. color coded labeling for Page 1 of 4

Rashmi J Kanjia

medication identification, etc.) are included with the order so that distribution has all materials to complete the package

● Coordinates with the distribution team to ensure all prescription orders are packaged appropriately and shipped out on time

● Works with the inventory manager to maintain control of all prescription inventory

● Strict adherence to company policy as it relates to all government funded payers, specifically Medicaid and Medicare

● Compliant with all company policies specifically as they relate to pharmacy operations

● Utilizes patient education materials effectively

● Monitors hazardous waste material management within the pharmacy

Provided medical information with high quality customer service, including researching and responding to inquiries over the phone and documenting appropriately according to company policy.

● Maintain knowledge of policies and procedures including client products, Standard Operating Procedures, protocols, Good Clinical Practices, and FDA regulations.

● Provided drug information for health care professionals and to Clinical Research professionals.

● Focused customer management resulted in increased pharmacy sales and increase prescription volume.

● Managed third party claims and billing for prescriptions and home health supply for Medicare part D patients

● Managed medication errors issues and took care of customers complains to ensure that they are satisfied.

● Managed Pharmacy with maximum up to 400 prescriptions.

● Managed staff pharmacists and pharmacy technicians. Controlled pharmacy inventory and controlling narcotic inventory.

● Provided training to new Pharmacist

● Worked with home and hospice patient counseling

● Associated with formulating IV, IM injections, adult and pediatric TPN mixtures. Pain Management:

● Formulated continuous morphine solutions for morphine pumps for hospice patients. Page 2 of 4

Rashmi J Kanjia

● Provided patient information and counseling on drug abuse, chemical dependency and pain management.

Diabetic management:

● Provided care and information for diabetics by arranging information classes for management and modification of life by changing diet, exercise etc.

● Helped seniors and needy patients by providing them with free samples of Gluco meter.

● Participated in type 1 insulin dependent diabetes awareness by taking classes for type 1 insulin dependent patients.

● Dealt with different insulin pumps and therapy management for hospice patients.

● Provided home health supply.

VINELAND PHARMACY, Vineland NJ January 1994 – April 1994 Pharmacy Graduate Intern,

● Entered new and refill prescription orders and counted medications.

● Helped Pharmacist and Pharmacy tech in Pharmacy operations. BAUDER PHARMACY, DesMoines, IA July 1993 – December 1993 Pharmacy Tech

● Helped Pharmacist entering prescriptions and counting medications.

● Received drug order, entered and completed filing as per company’s rules. COMMUNITY WORK

Volunteering at DBVI (spiritual group) from 2007 to the date.

● Formed and actively involved in Indian Pharmacist Association in Detroit, Michigan 1996 and helped community by arranging free health fairs for patients who did not have any medical health care. That included blood pressure screening, cholesterol screening, weight management, blood sugar screening, Red Cross blood drive etc…

● Provided free samples of OTC medications and other supplies.

● Arranged live CE thru Pharmaceutical companies at least twice a year. PROFESSIONAL AFFILIATIONS

● Member with ASPA since 1998

● Member with Michigan pharmacist association since 1998 Page 3 of 4

Rashmi J Kanjia

PROFESSIONAL ACTIVITIES

● Part of the Pharmacist Committee in Rite aid Pharmacy for improvement and practical applications of suggestions.

● Active participant in trade show that is arranged by different venders

● Responsible for customer satisfaction ratio meet to the company criteria. COMPUTER EXPERIENCE

Well versed with the computer usage.

Provided training to the pharmacist with new software REFERENCE

Will be provided upon request

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