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Customer Service Quality Control

Location:
Spring, TX, 77373
Posted:
July 25, 2016

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Resume:

Ritchey Scott Lemon

***** ****** ***** **. ******, TX 773**-***-*** 1687 acvuy3@r.postjobfree.com

Professional Profile

Experienced professional in Supply Chain Management, Domestic/International Logistics, Export Compliance and Quality Control. Extremely knowledgeable in inventory control, data management and customer service through extensive involvement with manufacturing and distribution of computer systems and oilfield equipment. Have experience in business planning and customer service.

Skills

SAP, Microsoft Word, Windows XP, Excel, PowerPoint, Snag it, Access, Purchasing Plus, MAXIMO, and PSR

Professional Experience

Shipcom Wireless, Houston, Texas Jan 2014 - Present

Logistics Supervisor Jan 2014 – Present

Supervisor on a $550 million Government VA Project

Wrote all of the SOP's and movement documentation for the project

Evaluated and set up warehouse locations around the country

Logistical Supervisor and support over 24 Logistic Leads

Logistics and material management support for 30 active sites

Set up the freight forwarding and trucking contracts through multiple bids and analyzing the cost efficiency and savings of each provider. Developed processes for implementation of these cost savings

Worked with Third-Party Logistics company (3PL) to evaluate and overhaul Logistics program

Supports all field operations and movement of goods

Worked with multiple vendors for cost savings of tools, equipment and movement of goods.

Establishes and maintains primary communications with assigned key suppliers and customers

Assisted with staffing and requirements needs for all 30 current sites

Kellogg, Brown & Root Inc., Houston, Texas Jan 2005 - Nov 2013

Senior Procurement Logistics Coordinator May 2007- Nov 2013

Create track and report ECR files from material requisitions submitted from field

Complete weekly metrics through tracking of all open requisitions from beginning of process through licensing and export of goods

Process and code daily requisitions for ECR processing

Expedite Houston PO’s purchased in Dubai, Kuwait, Bahrain

Coordinate with vendors to determine commodity classifications

Prepare commodity jurisdiction and classification requests

Maintain export records and license tracking databases

Classifies products using the Harmonized Tariff Schedule

Develop, update and maintain export records control policies and procedures

Conduct internal audits to ensure the company remains in compliance with all regulations

Schedule and coordinate international transportation and logistics at competitive rates

International Expeditor Feb 2011 – Nov 2013

Perform all aspects of expediting for small to medium-sized projects

Coordinates expediting activities, reports on and takes appropriate action on supplier slippages which have an impact on the project schedule

Reviews purchase orders for expediting requirements, seeks solutions to technical problems, reviews reports to clarify misunderstandings, monitors client changes, informs superiors of delivery status

Logistics Manager ACI Project Oct 2008 – Dec 2008

Created and maintain the daily reports between the client and KBR

Ensured the movement of any or all material, goods and property to proper locations

Set-up the movement and shipment for all generators, fuel tanks and material/property back to the mainland

Material Control Specialist Dec 2006 – April 2007

Issued MRN for all requests sent from field

Ran reports for procurement on item history

Material categorization

Kept all inventory and procurement systems updated

Maintained and updated all material logs for management

Support Field with catalog assistance and training

Associate Cost Specialist, Iraq Aug 2005 – Dec 2006

Maintained data such as: reversals, transfers files and petty cash reports

Loaded and maintained Cost Avoidance Measures into Quickbase application

Verified timesheet codes and validated labor files for accurate cost reporting

Assisted cost specialist on analyzing data for bi-weekly cost reports utilizing Microsoft Excel and Access

Cost code all requisitions for BLS, CLSS and TTM mission and tracked down to the PO and sub-contract status

Material Control Specialist, Iraq Jan 2005 – Aug 2005

Processed and verify all requisitions thoroughly to verify correctly written and prepared

Entered requisitions and prepared reports utilizing PP+ application

Prepared weekly reports and track requisition status using Microsoft Access

Worked through archives to ensure procurement activity has stopped on requisitions for cancelled or closure

Identified requirements, acquisition, dates and coordination of project management/operations, procurement

Prepared the maintenance of materials control files, such as requisitions, purchase orders, etc.

Assisted in materials control cost control and training

Maintained material systems and records and prepares weekly status reports

Served as functional specialist on material system management

Superior Shot Peening Inc., Oilfield Services Company, Houston, TX 2000-2004

Quality Control Manager 2002-2004

Managed a team of thirty employees responsible for company’s quality control

Inspected daily an average of 100-150 pieces of oil field equipment, pipeline material and/or automobile parts

All quality control procedures and completed work were based on NASA, military, aeronautical or specific oil specifications

Personally responsible for interpreting all quality control and work requirements from prints and/or drawings

Shipping and Receiving 2000-2002

Responsible for receiving, verification and shipping of material, parts and equipment from 40-80 trucks daily

Duties included verification of quantity, quality and track numbers. Each item was entered into data base with assigned procedures

Additional duties included daily status report for senior management

Customer Service/Sales Representative 2000-2004

Resolved all customer issues involved with quality control, completions and shipping

Marketed Superior Shot Peening services

Compaq Computer Company, Houston, TX 1991-1998

Internal/External Quality Inspector 1997-1998

Inspected over 100 computers and components on a daily basis for quality, quantity and packaging

Duties as internal inspector included final inspection of Compaq Desk Top computers, verifying boot up capabilities, disk and component errors

Duties as external inspector included inspection for quality of packing and component validation

Shipping and Receiving 1996-1997

Lead a nine man crew that cataloged, packed and shipped the inventory of a component storage warehouse for redistribution into a new facility

Responsible for receiving, inventorying and staging over a 1000 items on a daily basis with less than .005 percent error rate

Entered on a daily basis over 1500 items into the internal inventory system with zero error rates

Education

Texas A&M University, College Station, Texas

19 Hours to completions of a Double Major: Bachelors of Accounting and Finance



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