Curriculum Vitae

NAME: Ahmed Abduljawad Alshawadfi

Mobile: Res: 33661550-39699235/Home 17-332169

Flat-12, Bldg-493, Road-215, Muharrq-202. Kingdom of Bahrain

Egypt mobile #010********-address in Egypt # no12 road 72 elmaadi Cairo –republic Arab of Egypt

Holding Bahraini and Egyptian passports

Future Plans & Career Goal:

GROW UP IN MY CAREER TO MAKE THE DIFFRENCE ONE DAY (I BELIVE THE CUSTOMER SERVCIES AGENT SAME THE EMBASSADOR FOR THE COUNTRY AND HIS/HER COMPANY

Key Competencies:

Self Motivated

Honest

Energetic & Innovator

Confident and dynamic personality

Knowledge of computer packages, Excel, MS Windows, Word, Internet and email

Communication Skills

Excellent in speaking two different languages, Arabic, English, Ability to communicate with different people from diverse background.

Educational Background & Job Related Trainings:

Educational Background…

School

Dates & Years

Country

Major

The Egyptian institute for hotels And tourism

September 2001

Egypt

Bachelor's Degree of Hotel Studies

Professional & Job Related Trainings:

Course Provider

Dates & Years

Country

Course

GULF HOTEL(BAHRAIN)

21JUN2004

BAHRAIN

TELEPHONE COURTESY SKILLS

GULF HOTEL(BAHRAIN)

14JUN2004

BAHRAIN

EXCELLENCE IN CUSTOMER CARE

GULF AIR

FASTRACK TRAINING & DEVOLOPMENT CONSULTANCY

8th till 11th April 2009

BAHRAIN

CUSTOMER SERVICE SPECIALIST

GULF AIR

AAT TRAINING HUB PTE LTD

8th may 2012

BAHRAIN

IN-HOUSE DANGEROUS GOODS AWARENESS COURSE

GULF AIR

30th-31st may 2012

BAHRAIN

EMERGENY RESPOSE MANGMENT & FAMILY ASSISTANCE

GULF AIR

5th-7th apr 2011

BAHRAIN

CUSTOMER SERVICES INDUCTION CSI

GULF AIR

29th-31st mar 2009

BAHRAIN

FALCON AIRPORT OPERATIONS

GULF AIR

SUPPORTED BY TAMKEEN

ORGANIZER BY MEDPOINT

5th oct 2013

BAHRAIN

BUILDING CUSTOMER LOYALTY

GULF AIR

SUPPORTED BY TAMKEEN

ORGANIZER BY MEDPOINT

6th oct 2013

BAHRAIN

EFFECTIVE BRAND MANAGEMENT AND INTERNATIONAL MARKETING

Employment History:

Senior sales executive

Al Areen palace & spa (ex Banyan tree resort)

From 12 Feb 2015 till now

Key responsibilities:

Promoting the resort to big company’s inside Bahrain and outside ( KSA- QATAR- KUWAIT-UAE)

Offering corporate rate agreement’s to the regular customer’s, companies and industrials factory’s and travel agencies.

Inviting the decision makers and owners of the company to take them a tour insde the resort live.

Promoting the sister company LOST PARASDISE (water park)

Promoting the privet compound (BUY VILLAS with same luxury facilities.

Reporting my sales call meeting weekly and monthely.

Distributing all flyers, sales booklets, special offers and events.

First & Business class lounge services officer

GULF AIR (BAH HUB) Bahrain int`l airport

From04mar2008 till 31dec2013

Key responsibilities:

Meet and assist all the VIP passengers, and issuing new and change booking, change seats on flights. Redeem miles and points from the frequent flyer members to upgrade them booking, or access the lounge for guest. Monitor the flights timing for boarding our passengers on the right time. Announce the flights boarding time or delays to inform passengers and update them.

Meet and assist >meet our VIP passengers to help him/her in departure (issue boarding pass-guide them to our lounge to wait the flight departure time then guide and assist them till the seat onboard or arrival with the access bags and the immigration procedure.

Customer services representative

ORBIT Communication Company

Call center

From 07 Jun 2007 till 07 Feb 2008

Key responsibilities:

I get working in different locations in the call center for 1 month then Handling the customer care direct with customers by the call center. Guide and help our subscribers for any technical problems or register any complain if couldn’t solve the case.

Assistant general manger

DREAM suits

ALKOBISI GROUP

Starting from 10thJAN 2007 till 26thMAY 2007

Key responsibilities:

I got working direct with the tower owner, prepare the building for the opening and starting the business. Checking the décor contrasting with place size and design. Checking the missing equipments. And process the CR license.

Recruiting the staff,

Media Executive

MADPEOPLE advertisement

Starting from 6th JAN 2006 till 20th DEC 2006

Key responsibilities:

I had working as sales and marketing for CAPITAL magazine issue from Dubai.

Analyzes and distribute the magazine for the same failed in banks and Insurances Company.

Night manger and reception supervisor

BAISAN and ELITE

Staring from 01mar2003 till 05may2004

Hotel and luxury apartment in kingdom of Bahrain.

Key responsibilities:

Following up with all the staff on duty, if they are ready and fit to give complete and excellent services for our guest and the walk in customers.

Reporting for the GM and GM Ass, and follow up for the standard quality of the services, and checking the staff grooming at any time.

Front office agent

Gulf hotel-kingdom of Bahrain

Starting from 10may2004 till 09 Aug 2004

Key responsibilities:

I got working in different locations in the reservation department for 1 month and Handling the guest care with the reception and the business center,

Enjoyed my work with executive floor, assisting the VIP guest.

Reservation and Customer service

Manaf tours & hotels reservation

From 11sep 2002 to January 2003

Key responsibilities:

Organizing and planning the tour programs, and taking care about the entire booking.Good user for IATA networks.

Sales and Customer service

ALBADER travel (Bahrain airport) - Kingdom Of Bahrain

Key responsibilities:

Meet and assist all the VIP costumer, and issuing airline tickets.

Meet and assist >meet any passenger to help him in departure or arrival with the access weight and the immigration procedure.

Sale airlines tickets (made booking on Amadeus and saber bookings systems and issue the tickets).

Front office receptionist

Delmon int`l hotel

From 6 Nov 2002 till 20 Feb 2003

Key responsibilities:

Welcoming the guest, checking IN the guest, issue electronic door key, add all the additional information to the system. Checking out,guide the housekeeping to be all rooms ready .

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