Curriculum Vitae
NAME: Ahmed Abduljawad Alshawadfi
Mobile: Res: 33661550-39699235/Home 17-332169
Flat-12, Bldg-493, Road-215, Muharrq-202. Kingdom of Bahrain
Egypt mobile #010********-address in Egypt # no12 road 72 elmaadi Cairo –republic Arab of Egypt
Holding Bahraini and Egyptian passports
Future Plans & Career Goal:
GROW UP IN MY CAREER TO MAKE THE DIFFRENCE ONE DAY (I BELIVE THE CUSTOMER SERVCIES AGENT SAME THE EMBASSADOR FOR THE COUNTRY AND HIS/HER COMPANY
Key Competencies:
Self Motivated
Honest
Energetic & Innovator
Confident and dynamic personality
Knowledge of computer packages, Excel, MS Windows, Word, Internet and email
Communication Skills
Excellent in speaking two different languages, Arabic, English, Ability to communicate with different people from diverse background.
Educational Background & Job Related Trainings:
Educational Background…
School
Dates & Years
Country
Major
The Egyptian institute for hotels And tourism
September 2001
Egypt
Bachelor's Degree of Hotel Studies
Professional & Job Related Trainings:
Course Provider
Dates & Years
Country
Course
GULF HOTEL(BAHRAIN)
21JUN2004
BAHRAIN
TELEPHONE COURTESY SKILLS
GULF HOTEL(BAHRAIN)
14JUN2004
BAHRAIN
EXCELLENCE IN CUSTOMER CARE
GULF AIR
FASTRACK TRAINING & DEVOLOPMENT CONSULTANCY
8th till 11th April 2009
BAHRAIN
CUSTOMER SERVICE SPECIALIST
GULF AIR
AAT TRAINING HUB PTE LTD
8th may 2012
BAHRAIN
IN-HOUSE DANGEROUS GOODS AWARENESS COURSE
GULF AIR
30th-31st may 2012
BAHRAIN
EMERGENY RESPOSE MANGMENT & FAMILY ASSISTANCE
GULF AIR
5th-7th apr 2011
BAHRAIN
CUSTOMER SERVICES INDUCTION CSI
GULF AIR
29th-31st mar 2009
BAHRAIN
FALCON AIRPORT OPERATIONS
GULF AIR
SUPPORTED BY TAMKEEN
ORGANIZER BY MEDPOINT
5th oct 2013
BAHRAIN
BUILDING CUSTOMER LOYALTY
GULF AIR
SUPPORTED BY TAMKEEN
ORGANIZER BY MEDPOINT
6th oct 2013
BAHRAIN
EFFECTIVE BRAND MANAGEMENT AND INTERNATIONAL MARKETING
Employment History:
Senior sales executive
Al Areen palace & spa (ex Banyan tree resort)
From 12 Feb 2015 till now
Key responsibilities:
Promoting the resort to big company’s inside Bahrain and outside ( KSA- QATAR- KUWAIT-UAE)
Offering corporate rate agreement’s to the regular customer’s, companies and industrials factory’s and travel agencies.
Inviting the decision makers and owners of the company to take them a tour insde the resort live.
Promoting the sister company LOST PARASDISE (water park)
Promoting the privet compound (BUY VILLAS with same luxury facilities.
Reporting my sales call meeting weekly and monthely.
Distributing all flyers, sales booklets, special offers and events.
First & Business class lounge services officer
GULF AIR (BAH HUB) Bahrain int`l airport
From04mar2008 till 31dec2013
Key responsibilities:
Meet and assist all the VIP passengers, and issuing new and change booking, change seats on flights. Redeem miles and points from the frequent flyer members to upgrade them booking, or access the lounge for guest. Monitor the flights timing for boarding our passengers on the right time. Announce the flights boarding time or delays to inform passengers and update them.
Meet and assist >meet our VIP passengers to help him/her in departure (issue boarding pass-guide them to our lounge to wait the flight departure time then guide and assist them till the seat onboard or arrival with the access bags and the immigration procedure.
Customer services representative
ORBIT Communication Company
Call center
From 07 Jun 2007 till 07 Feb 2008
Key responsibilities:
I get working in different locations in the call center for 1 month then Handling the customer care direct with customers by the call center. Guide and help our subscribers for any technical problems or register any complain if couldn’t solve the case.
Assistant general manger
DREAM suits
ALKOBISI GROUP
Starting from 10thJAN 2007 till 26thMAY 2007
Key responsibilities:
I got working direct with the tower owner, prepare the building for the opening and starting the business. Checking the décor contrasting with place size and design. Checking the missing equipments. And process the CR license.
Recruiting the staff,
Media Executive
MADPEOPLE advertisement
Starting from 6th JAN 2006 till 20th DEC 2006
Key responsibilities:
I had working as sales and marketing for CAPITAL magazine issue from Dubai.
Analyzes and distribute the magazine for the same failed in banks and Insurances Company.
Night manger and reception supervisor
BAISAN and ELITE
Staring from 01mar2003 till 05may2004
Hotel and luxury apartment in kingdom of Bahrain.
Key responsibilities:
Following up with all the staff on duty, if they are ready and fit to give complete and excellent services for our guest and the walk in customers.
Reporting for the GM and GM Ass, and follow up for the standard quality of the services, and checking the staff grooming at any time.
Front office agent
Gulf hotel-kingdom of Bahrain
Starting from 10may2004 till 09 Aug 2004
Key responsibilities:
I got working in different locations in the reservation department for 1 month and Handling the guest care with the reception and the business center,
Enjoyed my work with executive floor, assisting the VIP guest.
Reservation and Customer service
Manaf tours & hotels reservation
From 11sep 2002 to January 2003
Key responsibilities:
Organizing and planning the tour programs, and taking care about the entire booking.Good user for IATA networks.
Sales and Customer service
ALBADER travel (Bahrain airport) - Kingdom Of Bahrain
Key responsibilities:
Meet and assist all the VIP costumer, and issuing airline tickets.
Meet and assist >meet any passenger to help him in departure or arrival with the access weight and the immigration procedure.
Sale airlines tickets (made booking on Amadeus and saber bookings systems and issue the tickets).
Front office receptionist
Delmon int`l hotel
From 6 Nov 2002 till 20 Feb 2003
Key responsibilities:
Welcoming the guest, checking IN the guest, issue electronic door key, add all the additional information to the system. Checking out,guide the housekeeping to be all rooms ready .