Organizational Change Management
Resume:
DENISE FRIEDMAN
Practice Partner & Consulting Leader who delivers results in Organizational Change Management
(OCM), Sales, Human Resources (HR) & Human Capital (HC), Transformation, Communications, Talent Management, Program Management, Staffing & Recruitment, Employee Development, Technology, Leadership & Workforce Strategies, Visioning, Stakeholder Engagement, Organization Design, Organizational Development, Organization Effectiveness & Implementation, Culture, Risk Mitigation & Strategy, Coaching, Event Planning, Facilitation, Performance Measurement & Management, Workforce Alignment, Business Process, Compensation, Shared Services, Product, Service & Program Launches, Business & Proposal Development, Client Relationship Management, Training and Learning seeks opportunities. Tata Consultancy Services 2014 – Current
Practice Head – Lead Global Consulting's Organizational Performance Practice reporting to the North American executive.
• Direct the consulting OCM service line for North America as an active member of GCP's leadership team.
• Refine methodology, sales, differentiators and service offerings for Fortune 500 clients in financial services, consumer products, retail, life sciences, telecommunications & media, manufacturing, transportation & hospitality, utilities, healthcare and insurance.
• Realign and restructure resources to promote a practice of experienced consulting professionals to substantively improve delivery and client retention.
• Partner with Industry Service Units for business development opportunities enhancing integrated client delivery oversight to enable high performing delivery teams. Independent Consulting 2011 – 2013
• Provide “pro bono” consulting in Organizational Change Management and Transformation to a business leader for their IT services migration.
• Deliver “pro bono” consulting for a Chief Operating Officer in change strategy, communications, organizational design, and training.
• Advise a small business leader as a “pro bono” expert in transformative organizational change strategy, communications, training and risk mitigation strategies.
• Volunteer and deliver as the Account Director for the Taproot Foundation directing engagement delivery.
• Serve as a U.S. Election Judge, 2014 Gubernatorial and local elections, 2012 Presidential Election.
• Volunteered on the U.S. Inaugural Committee as the 2013 Press Liaison. Wipro 2008 – 2010
Practice Partner & Leader – Created and built the OCM practice for global consulting services
• Led the consulting OCM service line for North America and represented OCM internationally.
• Designed methodology, sales, differentiators and service offerings for Fortune 500 clients in financial services, consumer products, retail, telecommunications & media, industrial manufacturing, transportation, travel, energy (oil & gas), healthcare and insurance.
• Constructed a strong practice of experienced consulting professionals to encompass principals, senior managers, managers, senior consultants and consultants.
• Collaborated with horizontals and verticals from business development through client solutioning leadership with delivery oversight for high client performance and satisfaction.
• Served on the International Operating Leadership Committee and represented the company in industry conferences to build the consulting brand. Capgemini 2006 - 2007
Senior Manager – International client solutions sales and delivery as a leader for the global consulting corporation. Representative engagements include:
• Led transformation and change for the design, development and delivery of the HR and Finance Shared Services Center (SSC) in tandem with the merger and acquisition of their primary competition for a global decentralized manufacturer.
• Spearheaded the design, creation and development of the organizational change (OCM) and transformation strategy for a global market leader in the international express and logistics delivery serving 120,000 locations in 220 countries and territories.
• Championed staff, best practices, communications, and learning initiatives for a newly formed industry consulting organization.
• Developed and delivered Advanced Organizational Change Management for an international audience in Europe.
BearingPoint, Inc. 1998-2006
Manager, Program Management & Organizational Change – Major client solutions sales and delivery as a catalyst in one of the world’s leading consulting corporations. Key Innovator Award, 2006. Representative engagements include:
• Led a consortium of twenty-five vendors establishing a system-wide credentialing initiative for 100,000 workers to improve security and enhance commerce.
• Directed the design, development and delivery of program management (PMO) and organizational change management for a global Oracle implementation.
• Guided the Organization Initiative Plan design, development, and delivery for a massive CRM (Customer Relationship Management) initiative to include program integration, staff planning and job redesign, communication, business process integration, and training strategy. Employed the CSC Enterprise Life Cycle (ELC) methodology.
• Developed the organization strategy and Human Resources delivery as well as established the recruiting process and capabilities for an international eFX (foreign exchange) start-up. Collaborated on the sales development and delivered solutions to a consortium of four major U.S. and international financial services companies to develop and operationalize Human Resource policies and procedures along with coordination of staff, communications, secondment, and hiring.
• Mobilized and led the Program Management Office (PMO) for a global transportation company’s business process re-engineering initiative. Aligned leadership, engaged stakeholders, delivered workforce transition, achieved business partner compliance and created communication programs that facilitated effective client relationship management. Telecommunication Techniques Corporation (JDSU) 1997-1998 Director, Information Services - U.S. and International IT leader with a direct staff of 40 and indirect staff of 20.
• Developed the company IT strategy and capability to produce major improvements in efficiency, quality and service; reduced downtime by 60%.
• Re-engineered the department to facilitate technical leadership and foster staff empowerment.
• Completed upgrade of the entire technology infrastructure to promote effective business operations and facilitate sales expansion in new markets.
• Created and institutionalized the multi-company program management, system architecture and application development/deployment methodologies to expand business effectiveness through information and technology-based solutions. USF+G 1995-1996
Assistant Vice President, Client Services - Enterprise-wide technology support for 7,000 clients in 50 offices nationwide with a staff of 45 and indirect staff of 140.
• Initiated the 24 (hour) by 7 (day) a week technology solutions center via a virtually staffed service center to integrate systems support.
• Promoted client consulting to increase business productivity.
• Directed an outsourced $$ multi-million technology contract and focused internal resources on the application of newer technologies.
• Created and refined customer service practices through deployment of integrated service monitoring tools.
EDUCATION, AWARDS, AFFILIATIONS
Columbia University, Graduate School of Business
Executive Marketing Program / Executive Finance Program / Influence Management Program State University of New York at Fredonia, Bachelor of Science, Education/English Dean’s List, Union Board of Governors, The National Education Honor Society Key Innovator Award
Outstanding Team Sales & Delivery
Outstanding Regional Leader
Outstanding National Training Leader
President's Club
Trustee's Board
PROFICIENCIES
Human Capital: Transformation, Organizational Change Management, Organization Design / Development / Effectiveness / Implementation, Risk Assessment & Mitigation Strategies, Leadership Strategy/Coaching/Alignment, Stakeholder Engagement, Talent Management, Employee Development, Communication & Marketing Campaigns, Team Building, Stakeholder Alignment, Workforce Strategies, Staffing & Recruitment, Facilitation, Visioning, Culture, Performance Measurement & Management, and Training & Learning, Business Process Re-engineering and Shared Services Centers. Program Management: Program Office Management, Establish Effective PMO Office, Client Relationship Management, Plan/Organize/Direct/Manage/Control Program, Evaluate Initiatives, Program Standards/Policies, Business Process Re-engineering, Business Strategy, Monitor Progress, Risk Management, Benefits Realization, Business Case Validation, Training Client Staff.
Technology: System Requirements, System Selection, System Implementation, Outsourcing / Managed Services, Vendor Negotiations, Program/Project Management, Business Process Design, and Technology Training through functional delivery of Network Management, Application Development, Technical Service & Support, Telecommunications, Internet, and Systems Infrastructure.
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