PURITY N KARIUKI

[P.O BOX 120**-***** MOMBASA KENYA] [+254*********] [acvus8@r.postjobfree.com]

WAITRESS/HOST

■ Overview

Fourteen years’ experience as a waitress in fast paced restaurant environment, engaging in daily challenges and learning experiences; where I had a great opportunity to develop the following skills:

Tolerance – Excellent stamina, able to multi-task, professional attitude – work ethics.

Excellent customer service skills – People oriented with superb interpersonal skills.

Sales and marketing skills.

Team lead/play abilities – delegating capabilities

Educational Qualifications

Hospitality courses

High school diploma

Computer classes

Driving classes

Personal Objective – Working in a challenging environment in hospitality industry and see my career growth, where I can use my effective customer service skills to bring about growth of restaurant clientele.

■ Professional Experience

Pine Breeze Hotels 2013 (Jan) – Present

Breezes Hotel 2010 (Jan)-2013(Nov)

Compeer Holiday Solutions 2006 (Jan)-2009 (Dec)

Sunrise Beach Hotel 2002 (Mar)-2005 (Dec)

Pine breeze Hotel(2013-TO DATE)

Exhibited exceptional customer service

Collaborated with management in training new employees

Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele.

Happily aided customers in the restaurant with any needs.

Served as cashier for departing customers

Sharpened communication skills by resolving customer complaints and creating a healthy environment.

Learned to thrive in fast-paced work environments

Worked directly with banquet captain(s) and/or caterers to set up events.

Accommodated guests effectively and politely.

Played a key role in ensuring we have repeat customers and referrals by keeping good work relationship with human resources’ of different companies who visited our facility.

Employee of the Year for 2014 and 2015.

Configured server section charts to assure high degree of cost-efficient customer service.

Focused on customer problem-identification and resolution.

Provided excellent customer service to customers.

Also multi-tasked as sales and marketing selling our conference halls, rooms, team-building and even outside catering services.

Developed a friendly eating environment for customers

BREEZES HOTEL;(2010-2013)

Head Waitress

Served restaurant customers with a professional attitude – Received orders, served food/drinks and collected payment.

Responsibilities include:

Escorted customers to their table and arranged their seating when required.

Presented and explained menus to customers – Answered queries regarding restaurant items and informed them of daily specials.

Took food/drink orders and conveyed them to kitchen staff.

Recommended different meals/drinks to customers – this was derived by carefully listening to customer needs and fulfilling it.

Provided excellent customer service: Worked closely with restaurant staff to ensure that orders were served in an efficient manner and meals were presented on time.

Verified customer satisfaction.

Presented desserts upon completion of main meal.

Collected payment and thanked customers prior to their exit.

Trained new staff regarding the restaurant’s procedures, culture and practices – Worked with staff members to provide team oriented service.

Managed waitresses.

Delegated waitresses incase of events of who is to do what.

COMPEER HOLIDAY SOLUTIONS;(2006-2009)

Restaurant Host

Provided friendly service by greeting every customer and giving full attention.

Provided excellent customer service by welcoming and seating all customers, creating reservations, and answering phone calls and inquiries to guarantee a gratifying experience for all customers.

Gauged the dining room to certify customer satisfaction and to maintain balanced customer to waiter ratios to assure a positive and productive flow in dining room.

Directed developmentally disabled individuals in daily trips and activities to foster personal and social development and to create a healthy and safe environment.

Collaborated with team members to skillfully manage logistics such as scheduling daily activities.

Suggested seating layout that increased customer volume by 20%.

Maintained multiple table meals orders

SUNRISE BEACH HOTEL;(2002-2005)

Operated cash register at the end of each guest's meal

Assisted in opening and closing procedures

Various multi-tasking and switching from task to task with ease

Extremely fast pace environment

Capable of working long hours (shifts)

Organized and implemented the production of the work, and the workforce, training, and resources necessary.

Took responsibility for the business performance of the restaurant.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Responded to customer complaints.

Maintaining high standards of quality control, hygiene, and health and safety.

Created work schedules for all employees.

Helping in any area of the restaurant when circumstances dictate.

Set up and served guests at corporate outings and functions such as wedding, celebrity birthdays, high-profile engagement parties etc.

Cocktail waitressed during member functions, and for the bridal party during weddings

Showed excellent interpersonal skills when dealing with diverse array of clientele

Referees’ available on request.

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