Objective

Seeking business professional position allowing for parlay of demonstrated organization, customer service, communication, management and project management skills.

Profile

Motivated, personable business professional with a successful proven career track. Talent for quickly mastering technology. Research and development of business skills for implementing in business arena. Development of curriculum, manuals and Training of personnel. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential information. Demonstrated history of producing accurate, timely reports.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Skills Summary

Project Management

Complaint Handling

Call Center Operations

General Office Skills

Computer Savvy

Customer Service

Scheduling

Marketing & Sales

Supervisory Manager

Accounting/Bookkeeping

Professional Presentations

Excellent Correspondence

Professional Experience

COMMUNICATION/QUALIFICATIONS/EXPERIENCE

Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines. Author professional correspondence to customers, inter-office and vendors.

Work well without supervision.

Data Entry Process client files and schedule appointments.

Skilled at learning new concepts quickly while working well under pressure.

Ability to prioritize and remain focused on the essence of an issue.

Conduct small-group sessions on ADHD, ADD techniques. Communicate educational concepts to parents on ADHD and ADD.

Academic Plan and instruct each subject area using wide variety of teaching aids, motivational and implementation strategies to engage students in active learning.

Academic Research educational resources on the Internet. Assist with information retrieval.

Rapidly learn and master varied computer programs.

Experience in handling confidential materials.

Demonstrated strong crisis management skills in preventing the threatened loss of revenue.

CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING

Oversee office operations and provide impeccable customer service: Supported fellow co-workers both corporate and academic.

Develop and implement strategic marketing plans.

Assisted clients/customers in diverse departments fulfilling requests and/or requirements.

Create special promotions, write/design print and outdoor advertising, and coordinate all media buying.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Ability to train, motivate, and supervise customer service employees.

Expert in customer care/communications, problem solving, relationship building, user training and support.

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet inquiries daily), busy retail customer service desks.

Took immediate, decisive steps that repaired damaged relationships, rebuilt trust and cemented loyal customer partnerships that have continued to the present day.

Employment History

T.D. MCNUTT MINISTRIES INTERNATIONAL Peoria, IL 61612

CEO/President, April 1996 to Present

BOARD OF EDUCATION – Peoria, IL 61612

Teacher’s Assistant/Behavioral Attendant/Autism Assistant, August 2000 – June 2004

LUEBKE BAKER & ASSOCIATES Peoria, IL 61615

Assistant Manager, March 1997 – September 2000

LOWE’S Peoria, IL 61615

Front-End Operator/Lumber Associate/Returns Associate/Retail Cashier, February 1997 – March 1999

Education

RICHWOODS HIGH SCHOOL Peoria, IL 61614

Graduation – May 1997

COLUMBIA MIDDLE SCHOOL Peoria, IL 61615

Graduation – May 1993

References Upon Request

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