Anne Kylie E. Ilagan
Blk * L ** Dalindingan St. Villa Luisa Homes 1 San Agustin 3 Dasmarinas City, Cavite 4114
acvunh@r.postjobfree.com
Objectives:
To make the most out of my potential and discover new horizons in the field of tourism industry.
Work Experience:
Training Coordinator
Excellent Workers Multi-Purpose Cooperative
1 May 2015 – Present
dnata Inc. Philippines
- Responsible for analyzing training needs
- Developing curriculum and delivering courses.
- Evaluate the trainee for effectiveness of training and individual employee growth
- Responsible for development of reporting for measurement of training needs and results.
- Responsible for monitoring and updating the training records of the employees.
- Scheduling of Outsource Trainings. (e.g. French embassy training)
Task Force/Coordinator
Excellent Workers Multi-Purpose Cooperative
11 September 2014 – 30 April 2015
dnata Inc. Philippines
-Short-listing, calling applicants for interview and interview arrangement
-Arranges the necessary to new employee
-Screens the resumes, interview arrangement for current/new business requirements
-Updates the employees job description and duties and responsibilities
-Updates the company policies and procedures policies passed on internal memorandum
-Coordinates the Orientation, Other trainings and Training feedback management
-Attendance records management
-Provides secretarial and administrative support, performing confidential secretarial function
-Responds to employee’s queries and request, receiving and screening employs requests to forward to the Management
-Provides administrative support to superior and to other department heads
-Follows-up and coordinates with finance on billing for manpower
-Provides assistance during special flights
Manila Ocean Park/ Hotel H20
On the Job Training
Acquatica Attendant / Admin Assistant
November – January 2014
418 Hours
- Collect tickets or money for rides.
- Ensure appropriate number of people can get on rides.
- Ensure children are the appropriate height and age for rides.
- Explain safety procedures to riders.
- Point out evacuation routes.
- Entice patrons by describing the actions of the ride.
- Ensure passengers are secured safely.
- Stop vehicle and de-board passengers in case of emergencies.
- Provide assistance to patrons entering and exiting ride.
- Operate music during ride.
- Keep an eye on patrons and their movements to ensure they are not in any danger.
- Enforce all safety regulations and stay current with safety rules and procedures.
- answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
- operate a range of office machines such as photocopiers, computers and faxes
- file papers and documents
Delta Air Lines
On the Job Training
Lobby Agent
July – October 2013
400 Hours
- Be visible, greet customers and direct all eligible passengers to the kiosks.
- Answer passenger queries regarding the functionality of the kiosk.
- Assist passengers who have not checked-in online using the kiosks
for the entire process.
- Assist special passengers to the boarding gate.
- Assist passengers in boarding the aircraft.
Personal Details:
Nickname: Anne
Date of Birth: August 19, 1994
Place of Birth: Dasmariñas City, Cavite
Gender: Female
Civil Status: Single
Citizenship: Filipino
Height: 164cm
Weight: 136.6lbs
Educational Background
PATTS College of Aeronautics
Bachelor of Science in Tourism Management
Lombos, Ave. San Isidro, Parañaque City
2010 – October 2013
Conferences, Trainings, Seminars, Workshops Attended
Basic Passenger Service Course
dnata Inc. Manila, Philippines
(November – December 2014)
Dangerous Goods Category 9
dnata Inc. Manila, Philippines
(December 1, 2014)
TURISMO MISMO: The Tourism Industry’s Phases and Faces
PICC Forum 1 Juan Arellano, Pasay City
(September 22, 2013)
SKY AVIATION LEARNING CENTER INC. (SALCI)
Basic Passenger Service Course
(August - September 2013)
HISTURISMO: Isang Hakbang Pabalik sa Nakaraan, Pagbibigay Halaga sa Tourismo at Kasaysayan
The Le Pavillon, Metropolitan Park, Roxas Blvd. cor EDSA, Pasay City
(February 24, 2013)
R.E.S.O.R.T.S. : Reveal the Excitement, State of the art facilities and Opportunities in Resort Tourism Services
SMX Convention Center Mall of Asia
(February 26, 2012)
Tour Guiding Activity: ATour of Discovery: Nido Science Discovery Center and Robot Zoo
Mall of Asia
(September 16, 2012)
Philippine Wildlife: A Loud Voice, A Single Step, and A Big Life to Protect
The Tents, Alphaland Southgate Mall, Makati City, Philippines
(September 24, 2011)
Cruising: An Exploration of Tourism Through the Cruise Line Industry
Clamshell Tent Anda St. Intramuros Manila
(September 29, 2010)
Skills:
Ability to work both clerical and operational
Knowledge in computer software
Achievements
Civil Service Passer (Professional Level)
April 2014
Recognition
10th Best Tour Guide, Nido Science Discovery Center
Affiliation
Documentation Head Committee, Turismo Mismo:The Tourism Industry’s Phases and Faces
PICC Forum 1 Juan Arellano, Pasay City (A. Y. Jun – Oct 2013)
Member, PATTS Tourism Society
PATTS College of Aeronautics Parañaque City (A.Y. 2010 – Oct 2013)
1st Lt., PATTS Reserve Officers’ Training Corps
PATTS College of Aeronautics Parañaque City (A.Y. 2010-2011)
Public Relations Officer, PATTS Guild Literary Arts and Crafts
PATTS College of Aeronautics Parañaque City (A.Y. 2011 - 2012)
Reference:
Mrs. Carmila Dela Rosa
PATTS College of Aeronautics
Lombos Ave. Parañaque City
Ms. Gina Fabros
PATTS College of Aeronautica
Lombos Ave. Parañaque City
Ms. Avril Alocillo
Trainee Coordinator
Delta Air Lines
Ms. Milen Ablaza
Supervisor
Acquatica (Manila Ocean Park)
Pedro Dasmariñas
Learning and Development Officer
DNATA, INC.