General Manager

Qualifications Profile

Results-driven and performance-focused MBA graduate, offering broad-based experience in business operations management across the

utilities, financial services, and music industries

Equipped with exceptional ability to lead and interact with high-performing teams, while optimizing productivity and generating cost

savings. Creative manager and out-of-the-box thinker; armed with keen attention to detail and well-defined communication, analytical,

problem-solving, decision-making, and multitasking aptitudes. Multilingual in English, Swiss, and German, with basic knowledge of

French and Latin.

Core Competencies

Large-Scale Project Management

Budget Administration

Regulatory Compliance and Standards

Strategic Planning and Implementation

Customer Service and Relations

Personnel Supervision and Training

Change Management

Organizational Leadership and Team Building

Relevant Experience

Southern California Gas Company 2009–Present

Project Manager – Alison Canyon Community Liaison Program Los Angeles, CA, USA 2016–Present

Supervise a team of more than 100 community liaisons in charge of working with 9,000 residents affected by the Aliso Canyon gas leak.

Oversee various facets of the project, including internal and external employee hiring, as well as financial and legal impact

mitigation.

Quickly resolve customer complaints and escalated issues, while processing approximately 50 to 70 claims daily with imbedded Claims

Team.

Route Optimization Team Lead Los Angeles, CA, USA 2014–2015

Supervised a team of analysts facilitating the transition of 5M meters from manual to automated meter reading; while assuming

additional role as area manager in charge of leading 200 employees and 70,000 meter safety inspections.

Highlights:

Streamlined hybrid route process by 25%; consequently achieving $3M of meter reading savings in 2014 and 2015.

Rendered strategic leadership to a team of analysts who successfully automated 5M meters for the Advanced Meter Project, a $1.2B

project.

Optimized customer service field efficiency by serving as a highly effective member of the Growing Renewable Opportunities Within

(GROW) project.

Initiated the successful transition of 13 meter reading districts to the Customer Service Field Department, from manual to automated

meter reading.

Presided over the hybrid safety training at various districts, significantly attaining outstanding hybrid meter reading safety

results in 2015.

Training Manager Monterey Park, CA, USA 2012–2014

Led 3 meter reading senior field instructors and 12 field instructors at three training centers.

Facilitated training to over 80% of new company employees annually on all meter reading and company policies.

Administered approximately $1M of annual training budget companywide.

Highlights:

Achieved $3.5M of departmental savings after developing and overseeing financial summits.

Acquired $180K of savings after reducing 120 advanced classes from four to one hour only.

Established and implemented a Situation City training which eliminated training failures throughout the company.

Significantly reduced accidents by 50% after directing a management team in developing a motor vehicle safety action plan to

facilitate new multi-media advanced driving classes and an employee commitment letter.

Team Lead Hollywood, CA, USA 2011–2012

Developed and trained six Pacific area supervisors on financial analysis and efficiencies; operational management; and SAP

utilization.

Efficiently managed 38 employees, as well as the annual budget valued at $750K.

Supervisor Van Nuys, CA; and Compton, CA, USA 2009–2011

Provided expert leadership to 45 employees; while administering the $600K annual budget, as well as daily assignments, schedule,

quality, safety, payroll, and performance initiatives companywide.

Highlight:

Contributed in increasing financial performance by 12% and optimizing safety by 50% at both locations.

Earlier Positions Held:

S&R Translations

Owner Los Angeles, CA, USA

Bachoven Records

Marketing Director, Retail and Promotion Culver City, CA, USA

Other Experience

Freelance

Talent Manager; Producer; and Musician Hollywood, CA, USA 1988–2010

Southern California Gas Company

Field Instructor Monterey Park, CA, USA; and Chatsworth, CA, USA 2007–2009

Part-Time Meter Reader Hollywood, CA, USA 1999–2007

Credit Suisse Group

Credit Card Analyst Zurich, Switzerland 1998

Education

Executive Master of Business Administration: 2016

University of Southern California Los Angeles, CA

Graduated with honors Beta Gamma Sigma USC Alumni Network

Bachelor of Arts in Business Administration: 2013

University of La Verne Burbank, CA

GPA: 3.59/4.0

Professional Development

Contemporary Music Performance and Business Certification

Percussion Institute of Technology (Currently Musicians Institute) Hollywood, CA

Activities

Volunteer: 2012–Present Junior Achievement

Volunteer: 2013 Pasadena Meals on Wheels

Songwriter and Member Society of European Stage Authors and Composers (SESAC)

Technical Acumen

Microsoft Office Suite SAP WITS MyTime SoCalGas Software

Pro Tools Reason Software Internet Applications

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