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Registered Nurse Customer Service

Location:
Little Rock, AR
Posted:
July 24, 2016

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Resume:

Danna Barkley

**** ******** ******, *********, ******** 72401

Cell: 870-***-****

acvuj9@r.postjobfree.com

My nursing background includes 20 years of varied clinical and management experience as a Registered Nurse, where I have been driven to build strong relationships with patients, their families, my co-workers, along with physicians, while acting as the patient advocate to achieve quality patient outcomes.

Registered Nurse in the State of Arkansas, License Number (R52312) Basic Life Support (BLS) Certification (December 2014 to December 2016) Advanced Life Support (ACLS) Certification (August 2015 to August 2017) Proficient in EMR documentation (EPIC)

Excellent Customer Service/Recovery

Skills

MDM (Multidisciplinary Meetings)

Patient Flow

TWI (Training within Industry) Method

TWI Instructor

KATA Method

Job relations training

Job Methods

Registered Nurse - Director Medical Surgical Services, ICU & Cardiac - Pulmonary Rehabilitation Unit, 08/1998 to Current

NEA Baptist Memorial Hospital Jonesboro, Arkansas Intensive Care (1998-2003)

Cared for the critically ill patient, evaluating their condition and working closely with the physicians to ensure the best patient outcome was achieved. Recovered immediate post-op CABG patients.

Functioned in the role of ICU charge nurse

Code Team

Cardiac-Pulmonary Rehab (2003-2012)

Head Nurse

Facilitated access to rehab program by working with providers and insurance companies Implemented standard process and form for Home Oxygen Qualification for facility Cared for patients in outpatient and inpatient setting post MI, CABG, Angina, Stenting procedures and/or living with other chronic diseases. Created a patient-centered environment for therapy where patients enjoyed coming for therapy and were able network with others, as well as, build lifelong friendships. Worked with Quality Director to develop process for monitoring core measure compliance

(real-time) on CHF, MI, Smoking, Pneumonia

Diabetes Education

Director of Medical-Surgical Services (2012-Current) PROFESSIONAL SUMMARY

LICENSES

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

Responsible for three 36 bed inpatient units (med-surg/pediatrics, general surgery/bariatrics, oncology/neurology/orthopedics

Six direct reports and 170 indirect employees, assist in recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations. Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines. Led Bariatric Unit to obtaining Center of Excellence (COE) in Bariatric Surgery Actively work with the quality department and palliative care nurse to open inpatient Hospice (HIP) beds on two units, in order to expand a needed service to our patients. Successfully implemented quality improvement methods on all three units utilizing KATA and TWI methods.

Budgeting, FTE, Daily Productivity, Scheduling

Employee Engagement & Satisfaction

Physician Satisfaction

Led implementation and facilitation of MDM's on units Actively participate in patient flow meetings/processes Registered Nurse, 05/1997 to 07/1998

St. Bernard's Medical Center Jonesboro, Arkansas Evaluated patient care needs, prioritized treatments, and maintained patient flow as staff nurse, as well as, shift charge nurse.

Accurately documented all elements of nursing assessments, treatments, medications, discharge instructions, and follow-up care.

Provided age-appropriate and culturally sensitive patient education. Bachelors Degree (BSN): Nursing, 2012

Oklahoma Wesleyan University Bartlesville, OKlahoma, USA Associates Degree (ASN): Nursing, 1996

Arkansas State University Jonesboro, AR, USA

EDUCATION AND TRAINING



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