GiGi Wong Levesque

Milford, CT *****

acvuih@r.postjobfree.com

203-***-****

WORK EXPERIENCE

Operations Manager/Human Resources Manager SPH 2 Enterprises Hartford, CT May 2013 to Present

Responsibilities: Human Resources for six dental offices in the state of Connecticut, and two in Texas Processing payroll and monitoring/controlling paid time off for the eight offices, with an average total of 100 employees, and assisting with the calculation of Doctor’s production payroll Hiring/Recruiting employees for the eight offices from Dentists to Receptionists Maintaining employee files for taxation purposes, medical records, attendance records and progressive documentation Training managers/supervisors in employee progressive documentation for corrective coaching/counseling to develop the staff Processing and determine staffing numbers through evaluations and documentations Representing the Connecticut offices during Unemployment Hearings Producing the Provider/Dentist Schedule for the Connecticut offices Planning/coordinating employee moral events from annual Christmas parties, monthly pizza luncheons and breakfast meetings, along with rewards luncheons/dinners Overseeing Production and Collection of the offices on a daily basis, along with tracking new patient totals to assist in determining the direction in company marketing strategy Maintaining and establishing relationships with referring offices for new patients Auditing daily deposits for the Connecticut offices Creating and editing written correspondence, email and paper, for vendors from landlords to suppliers. Negotiating/renegotiating vendor contracts Ordering dental and office supplies.

Accomplishments: Lowered unemployment taxation rate through implementing a program of corrective coaching and counseling staff members, allowing for an increase of staff retention, and lowered employee turnover Formulated and developed a report system to give owners a better overview of day to day operations Identified issues, then worked with management to develop a strategy to implement programs to alleviate situations and give staffers the tools necessary to eliminate problems and policies to move forward effectively and efficiently.

Administrative Assistant Allstate Financial Services Milford, CT March 2012 to March 2013 Responsibilities: Identifying/preparing sales leads for Financial Advisor Maintaining Financial Advisor’s schedule Answering telephone calls Creating/responding to correspondence via email, fax and paper Preparing/sending outgoing correspondence, including applications for new policies Maintaining office supplies.

Accomplishments: Assisted Financial Service Agent in recertification in Allstate in house training program. Assistant General Management SpringHill Suites by Marriott Milford, CT July 2008 to March 2012

Responsibilities: Originally hired as Operations Manager, promoted to Assistant General Manager. Oversaw daily operation of Property including all departments, from Front Desk, Maintenance, Housekeeping, Laundry, and Lounge ensuring brand standards and performing annual quality audits Oversaw all finance and accounting functions, including but not limited to accounts receivable, petty cash, payroll, cash reconciliation, end of period reporting activity reports and other performance data to measure productivity and goal achievement Assisted team supervisors with constructive coaching and counseling along with on site HR issues Inventory and maintaining par levels for food, liquor, on site market, front desk supplies, and room supplies and equipment.

Accomplishments: Attended and completed Marriott Management Training Program, received certifications in Servsafe(food safety) and TIPS(liquor service). Lead Guest Service Associate Extended Stay Hotels Norwalk, CT October 2007 to July 2008 Responsibilites: Night Auditor identifying/preparing sales leads for regional sales director servicing guests.

Accomplishments: Lead the path for the property's highest overall customer service in its history. Substitute Secretary Board of Education Live Oaks Elementary School Milford, CT September 2006 to July 2008

Responsibilities:F illed in for Secretary of Live Oak Elementary School processed Attendance records in operation system Answered telephone Made Public Announcements Monitored emails. Senior Wait Staff East Japanese Restaurant September 1998 to October 2007 Responsibilities: H eaded sales/service to high profile clientele Promoted to New Hire Trainer, as well as Buyer of liquor and general restaurant supplies. Accomplished: Maintain the average highest hourly sales for the entire nine years of service. Legal Secretary Lasala, Walsh and Wicklow January 1994 to October 1996 Responsibilities: S ecretary to General Partner Preparation of correspondence and court filings Planner for Reception Schedule Provided support to other Partners/Associates during other employee time off Provided livery services for client court appearances. Provided delivery services for various court filings.

EDUCATION

BS in Political Science Southern Connecticut State University SKILLS

Dentrix, Microsoft Office, Excel, Google Docs, ADP Run System, Quickbooks AWARDS

Parent Volunteer of the Year, Live Oaks 2006

CERTIFICATIONS

ServSafe Certification

Marriott Manager Training

Dentrix Operating System