PAUL RAGUET PR

*** ********* **. ***. ***, Hopkins, MN 55343 H: 952-***-**** acvui9@r.postjobfree.com

A dynamic employee with a diversity of skills that include training, project management, customer relations, recruitment, department supervision, negotiations, conflict resolution, employee mentorship, and team building.

Very computer literate. Windows proficient, as well as Excel and Oracle.

Held top security clearance at the V.A. at one time. Customer Service, 08/2014 to Current

Evine Live (formerly ShopHQ) – Eden Prairie, MN

My main responsibility was to solve customer problems and answering questions regarding shipping/handling and billing. I also took orders for customers as well. I was required to know the company's product line, as well as shipping and handling methods extremely well. I was required to multi task on computer, using different software programs such as oracle, windows, etc. I politely answered all customer question accurately.

Customer Service Representative, 01/2013 to 03/2015 AIRO Marketing – Saint Paul, MN

Promoted to business-to-business section after eight months Sell appointment services to roofing companies across the 48 states Utilize auto-dial call system to complete 200 calls per hour for 30+ roofing companies across the U.S.

Generated six leads in one day and four leads from one customer Receive regular verbal recognition for meeting and beating quota.

Security Officer, 10/2008 to 03/2013

G4S Security – Saint Paul, MN

Maintained a secure environment and responded to irregularities such as temperature changes, fire alarms, and unauthorized persons Tracked and reported on daily activities using several computer programs, such as excel, Microsoft word and others.

Data Entry Specialist, 01/2007 to 01/2008

S & S Dental Holdings – Saint Louis Park, MN

Maintained and updated company catalogs and performed phone-based sales to customers. I also took product orders when we were busy.

Security Officer, 03/2006 to 09/2006

V.A. Hospital – Minneapolis, MN

Conducted indoor hourly patrols and outdoor nightly patrols. Provided check-in/check-out for employees, patients, and visitors. Maintained secure use of employee and patient private information. Tracked and reported on daily activities using company computer programs. Sales Associate and Wardrobe Consultant, 01/2004 to 01/2006 J.C. Penney – Edina, MN

Provided customer service for men's clothing department, including measurements for suit alterations. I also sold shirts and ties to go with their suit purchases. I earned the trust of my customers and many of them were return customers.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Senior Loan Officer, 01/1999 to 01/2004

Minn Star Mortgage – Orono, MN

Originated loans to residential and commercial customers. Generated new leads and recruited new loan officers. Performed presidential responsibilities during the president's absence. Industrial Sales Representative, 06/2004 to 03/2006 TMI Coatings – Eagan, MN

Developed business across a five-state area and secured contracts ranging to over 500,000 dollars. Developed a lead generation and record system, represented company at trade shows, and trained new staff.

I trained new lead generation staff and helped develop our computer system.

BA: Business Management Twin Cities, 1982

University of Minnesota -

Business Management Twin Cities

EDUCATION

Contact this candidate