Ida Ruiz

Miami, FL *****

Cell: 847-***-****

Email: acvuhs@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly organized, innovative, solutions-driven Project Manager in the Information Technology industry drive to contribute highly applicable business process management skills to improving profitability by decreasing cost, increasing revenue to streamline its operations by automating, executing, and monitoring business processes from beginning to end. Contribute toward creating a competitive advantage, to the business value, toward the goal of improving agility and operational performance. A pro-active, "move forward" style of project management. I am an IT Consultant with tremendous expertise in the IT Industry with over 15 years and over 13 years as a Project Manager.

TECHNICAL SKILLS

Software Experience: Project Server 2010, MS Server.Net V3.0, MS SharePoint Portal Server

V3.0, MS Project 2003, Project Web Access (PWA), Tivoli Storage Management (TSM or ITSM), Operational support system (OSS)

Languages: Perl, SQL, PLSQL

RDBMS: Oracle, Enterprise Data Warehouse (EDW), and Operational

Data Store (ODS)

Operation Systems: UNIX, AIX, MS-DOS, Window95/98/NT/2000/XP

Hardware: IBM Mainframe/MVS, AS/400

DB Tools: MS Access, SQL

Documentation Tools: Advanced Skill in; MS Office Suite 2010 (Excel, Word, Access, PowerPoint, Visio, Lotus Notes)

Methodologies: Advanced Skill in; Waterfall, Agile Rational Unified Process (RUP), System Development Life Cycle (SDLC), Joint Application Design (JAD), Unified Process (UP),

Advanced Skill in; Requisite Pro (ReqPRO), Citrix ICA Client and Express

RUP Artifacts: Business Requirement (BRD), Functional Requirements (FRD),

Systems Requirements Design (SRS), High Level Design (HLD)

And Application Interface Design (AID).

Graphics: Photoshop, Adobe, Adobe Dreamweaver, ColdFusion

Tools: Advanced Skill in; Mercury Quality Center V9.0, Clear Quest,

Clear Case, Ab Initio, ECC Software Suite, Active Directory, IBM

WebSphere, MQ Series, ETL,BI and Team Foundation Server (TFS) 2013, Salesforce

Project Management Skills: Over 13 years' experience in project management methodologies/techniques

Skills: Bilingual, Spanish

EDUCATION

Webster University, Crystal Lake, Illinois, MA Management, 2004

DePaul University, Chicago, Illinois, B.A. Computer Science, 2001

Professional Development

Microtrain Technologies, Chicago, Illinois, PMP Certification Courses, 2005

National Computer Learning Institute, Addison, Illinois, Web Application Developer's Certificate, 2002

PROFESSIONAL EXPERIENCE

Merchants Fleet, Rosemont, Illinois Oct 2015 – June 2016

Sr. Program/Project Manager PMO

Managing a highly complex program/projects, managed 10 different workstreams medium to large sized project.

Responsible for overall coordination, status reporting and stability of projects oriented work efforts

Develops budgets; responsible for some level of coaching; involved in process improvement either identifying areas for improvement or working with the team to remove complexity and streamline processes;

Manage project expectations, scope, risk, change request and changes; provide issue identifications and resolution. Continual tracking and analysis of project performance against the project plan to ensure project success; ensuring that the goals and objectives of the project are understood and contractually agreed with the project sponsor; and for the continual assessment of resource displacement and reassignment based on work plan schedule(s).

Ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Create and manage project plans and teamwork assignments

Directs and monitors work efforts on a daily basis, identifying resources needs, performing quality review; and escalating functional, quality, timeline issues appropriately.

Identify and prioritizes opportunities for utilizing IT to achieve the goals of the enterprise

Manages one or more cross-functional projects of medium to high complexity

Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.

Managed Customer Order Placement project following the SDLC using the Waterfall methodology for Phase 1 and for Phase to use the Agile process methodology. Daily Scrum standing meeting held with the team, worked with the business for requirement gathering and the developers to plan the iteration or sprint for the development phase. Used Team Foundation Server (TFS) 2013, application to track the team’s workload, estimates vs actual and progress on the overall status of the iterations/sprints and bugs status. Managed the Integrations between CRM On Demand/ Salesforce and Chrome teams. Used Salesforce application tool for Deskside Assistance, Change Management and QA testing.

Managed the UltiPro HRIS project, worked with Ultimate Software Company a third party vendor to implement a manual HRIS system to a more automatic process and streamlining for more efficiency. A SharePoint site was created for ease of used form employees to access the documentation online verses paper method. The HRIS project consisted of the different manuals; Payroll, Recruiting, Succession Management, Performance, Management, Onboarding/Off boarding, Compensation and Time system. Managed the project from initiation to implementation, managed risk, issues, action items and decision.

Trustmark Companies, Lake Forest, Illinois Feb 2015 – Sept 2015

Sr. Program/Project Manager EPMO - Consultant with Swoon Tech

Managed three different workstreams medium to large sized projects, typically budget around 4.5 million within team or across teams within an organization as part of the Enterprise Project Manager Office.

Managed Window 2003 server upgrade and application upgrade to Window 2008 or 2012 and SQL 2000 upgrade from to either SQL 2005, 2008 or 2012 based on the applications compatibility and database requirements. A total of 182 servers and 55+ applications will need to be upgraded.

Track and document completion of work plan activities, manage project according to plan, measures, monitors and reports progress at defined point to ensure the project completed on time and within budget.

Coordinated work between project teams, change control, customer support, monitored and evaluated risk/issues and reported progress status on the projects to ensure it completed on time and within budget.

Developed and defined detail project plan, phase deliverables, milestones, contingency plan, scheduled roles and resources while adhering to the Software Development Life Cycle (SDLC) while using the Waterfall & Agile methodology.

Managing Budget/Resource within MS Project Server and Project Web Access (PWA).

Manage the overall workstream; provide weekly dashboard status to management/leadership.

By-weekly program meeting with EPMO, Portfolio Manager, Director and Sr. VP.

HSBC, Mettawa, Illinois Feb 2014 – Feb2015

Sr. Project Manager Americas Transformation Office (ATO) – Consultant with Capco Inc.

Managing various highly complex divestiture projects related to the sale of the HSBCs retail credit card portfolio to Capital One Bank and the sale of HSBC bank branches in Latin America. Project included the separation of the systems, functions, resources and infrastructure in order to comply with the federal regulations and legal requirements. Large-scale release of Americas Transformation Office, managing the Americas/Latin America Divestiture projects, TSA (Transaction Service Agreements), overseeing the delivery strategy for the U.S. and Latin America divestiture transaction and Change Control Management process. Manage by directing the efforts of project team(s), end-to-end project management lifecycle/discipline and techniques and/or service within a project/program. Managed the project's logical separation, and the continual physical separation efforts of the project.

Managed the Business Process Plan project migrating user to a Citrix login environment as part of the legal day 2 efforts. Responsible for engaging varies teams from the network, distributed systems and mainframe to manage the user community access to vary applications.

Managed the Historical Data Migration of statements/letters from server to server efforts

Managed the Cross Company Access project, consisted of provisioning/de- provisioning security access of users access for varies applications, mainframe and distributed systems. Responsible for working with the network, distributed systems and mainframe teams to manage the user community access to varies applications.

T01 Improvement Project; the purpose is to add new PD & LDG default indicators Fields and Proxy to the T01 (HBUS & HMUS) which will feed downstream to the Finance, which currently aren’t populated.

Basel II Credit Default Database (CDD) Rebuild & Refresh project. Currently captures and maintains default and resolution data for wholesale exposures. The current system needs to be updated to provide a consistent accurate end-to-end history for each default. The purpose is to implement a comprehensive wholesale credit default tracking and reporting system.

HSBC, Mettawa, Illinois Oct 2012 - Feb 2014

Sr. Project Manager of the Americas Transformation Office (ATO)

Managing various highly complex divestiture projects related to the sale of the HSBCs retail credit card portfolio to Capital One Bank and the sale of HSBC bank branches in Latin America. Project included the separation of the systems, functions, resources and infrastructure in order to comply with the federal regulations and legal requirements. Large-scale release of Americas Transformation Office, managing the Americas/Latin America Divestiture projects, TSA (Transaction Service Agreements), overseeing the delivery strategy for the U.S. and Latin America divestiture transaction and Change Control Management process. Manage by directing the efforts of project team(s), end-to-end project management lifecycle/discipline and techniques and/or service within a project/program. Managed the project's logical separation, and the continual physical separation efforts of the project.

Managed the Business Process Plan project migrating user to a Citrix login environment as part of the legal day 2 efforts. Responsible for engaging varies teams from the network, distributed systems and mainframe to manage the user community access to vary applications.

Managed the Historical Data Migration of statements/letters from server to server efforts

Managed the Cross Company Access project, consisted of provisioning/de- provisioning of users access for varies applications, mainframe and distributed systems. Responsible for working with the network, distributed systems and mainframe teams to manage the user community access to varies applications.

Managed Physical Separation of varies application and distributed systems during the Legal Day 1 initiative

Managed Security profiles for user set up to the new environment as part of the migration

Manage project with various impacted application, vendor management and third party companies (FDR) to ensure a workplan schedule is agreed upon or a mitigation plan is in place to ensure the project deliverables are met. Engage with onshore/offshore SMEs and management; in different time zones, and coordinate meetings in the different time zone in office or virtual setting via WebEx.

Work with different project stakeholders within HSBC/Capital One (COF), Deloitte & Accenture, Latin America (utilized my Spanish to communicate with Latin America) and onshore/offshore resources.

Highly knowledgeable and experienced in SDLC methodologies, planning, implementation, delivery of projects, stakeholders expectations and managing/solution scope, risk, change request and changes; provide issue identifications and resolution scope and critical trade-off decisions for the project. Develop and maintain project documentation; including scoping; identifying measures of success; compiling project plans, and weekly status reports; issuance of tracking /escalation/resolution.

Continual tracking and analysis of project performance against the project plan to ensure project success; ensuring that the goals and objectives of the project are understood and contractually agreed with the project sponsor; and for the continual assessment of resource displacement and reassignment based on work plan schedule(s). Manage issues, risk, and work plan schedule, resource via Clarity, Change Request and Open Workbench.

HSBC, Mettawa, Illinois Feb 2012 -Oct 2012

Sr. Project Manager - IT, - Business Transformation Office (BTO) – Consultant with Digital Intelligence Systems Corp (DISYS)

Responsible for managing a highly complex, large-scale release of Verona Cards Divestiture projects. Manage by directing the efforts of project team(s), end-to-end project management lifecycle/discipline and techniques and/or service within a project/program. Managed the project's logical separation, and the continual physical separation efforts of the project.

Highly knowledgeable and experienced in SDLC methodologies, planning, implementation, delivery of projects, stakeholders expectations and managing/solution scope and critical trade-off decisions for the project. Develop and maintain project documentation; including scoping; identifying measures of success; compiling project plans, and weekly status reports; issuance of tracking /escalation/resolution.

Manage project expectations, scope, risk, change request and changes; provide issue identifications and resolution. Continual tracking and analysis of project performance against the project plan to ensure project success; ensuring that the goals and objectives of the project are understood and contractually agreed with the project sponsor; and for the continual assessment of resource displacement and reassignment based on work plan schedule(s).

Manage project with various impacted application, vendor management and third party companies (FDR) to ensure a workplan schedule is agreed upon or a mitigation plan is in place to ensure the project deliverables are met. Engage with onshore/offshore SMEs and management; in different time zones, and coordinate meetings in the different time zone in office or virtual setting via WebEx.

Work with different project stakeholders within HSBC/Capital One (COF) and other companies; Deloitte & Accenture.

Manage issues, risk, work plan schedule, resource via Clarity and Open Workbench.

AT&T Company, Hoffman Estates, Illinois Nov 2009 - Jan 2012

Sr. Project/Program Manager IT - Consultant - IT Local Network Operations PMO Enterprise IT

Kelly Mitchell Consulting

Responsible for managing a high complex large release project with a $5 million dollar budget for the Enterprise IT within a project/program, by directing the efforts of project team(s), end-to-end project management lifecycle/discipline and techniques-and/or service within a project/program. Highly knowledgeable and experience in SDLC methodologies, planning, implementation, delivery of projects, stakeholders expectations and managing/solution scope and critical trade-off decisions for the project.

Managed projects using an iterative and incremental agile software development method and held daily stand up call with key stakeholders. Allowing for several parts of the project to be done at the same time which allows changes to take place after each stage, making specification changes as per end-user's requirements and having a working model.

List of large complex project I managed

SMG COMET replacement application consisted of a large complex project with a budget of $6 million dollars.

DCOE II COMET Enhancements consisted of a large complex project with a total budget of $5.4 million dollar.

GCAS Enhancement mid-sized project with a budget of $600, 000 thousand dollars

GCAS GUI Web Based Enhancement mid-size project with a budget of $800, 000 thousand dollars

BISMARC was a mid-size project consisted of a $285,000 thousand dollars budget to make some compliance and regulatory changes for the technicians

Managing multi cross-functional projects and teams simultaneously to execute full agile SDLC, Interfaces and end-to-end testing. Project timeframe for the high complex large release project duration consist of 12-18 months or longer if additional scope is added via a change request

Responsible for managing multi project simultaneously, project estimating, scheduling, coordinating, assigning resources, ensuring that project funding is secured, and assisting in recommending business solutions/alternatives for projects, assessing, and manage program risks, issues, jeopardizes, escalations, defect management and problem resolutions according to the IT Unified Process Methodology for the project life cycle (organizational standard processes regulations & compliance). Responsible for regulatory compliance within IT UP PRISM and SQA compliance for the deliverable milestones. Using PRISM project module to manage the project milestone deliverable dates and the financial module to manage the estimates vs. actual of the project.

Develop and manage requirements and process flows throughout the SDLC Software Development Life Cycle (SDLC) of the project using the Waterfall & Agile methodology. Manage the scope, budget, schedule, and deliverables of the project and track the progress efficiently.

Managing project resources, strong leadership and communication skill. Effective facilitator, excellent verbal, written, interpersonal, and organizational skills with the project team, stakeholder and onshore/offshore.

Provides overall direction of project through dependencies, groups for establishing project requirements, priorities and deadlines; Solution Approach, Business Requirements/Technical Requirements, Testing and Deployment

Periodic status reporting and presentations to senior management, clients and other stakeholders create and maintain business and technical documentation, such as project plans, FRD's, Application Business Process Flows and Page Specifications. Hosting multi JAD sessions/ meeting during the SDLC of the project with the multi team, resources, business groups and interface applications to identify the business requirement, systems requirements, high level design and design development, pre-production test phase of the SDLC of the project.

Experience in the software solutions: GUI web-based, Internet, intranet and n-tier architecture, working with multi cross functional teams, interfaces and stakeholders.

Responsible for managing large complex projects for the Mobility/Mobile Application development experience, managing the SDLC of the project according to the IT Unified Process methodology. Managed project estimates, scheduling manage program risks, issues, and jeopardies, escalations and defect management. Working with OSS/BSS applications, third party vendor (Telcordia, IBM, Accenture, Telcordia and Amdocs).

Managed the Mobile Application development experience integrating the mobility side with the Ordering Management & ACSI application

High Level information of the current project in progress;

The current project I am currently working on a project with an approved budget to retire the COMET applications is 7 million dollars. That will be retiring an in house application and will be using a third party vendor application which will not deploy until June of 2013. Currently it impacted about 20+ application/systems but still under review to ensure all application/systems has been identified. This project spans across IT, multiple business groups, third party vendor and multi release management a team which requires targeting this to multi release. Monitor other project on the track to ensure it doesn't impact this project due to other functionality being address via another project.

AT&T Company, Hoffman Estates, Illinois July 2007 - July 2009

Sr. Project/Program Manager IT - Consultant - IT-Mass Market IP Systems/ IT Consumer IP Systems, Radiant Systems, Inc.

Responsible for managing a high complex large release project for LS OMS (Ordering Management System), ACS (Acquisition Channel Services), within a project/program, by directing the efforts of project team(s) using dotted-line authority to deliver a completed product and/or service within a project/program;

For R10- Project consisted of, 184,977 thousand DCUT hours (65, 679 DCUT hours, & IST of 119, 298 hrs). The total hours consisted of three projects for the LS OMS/ACS 0906/R10 Release. Project completed on target and on schedule.

For LS OMS/ACS R7 Release Project - Project consisted of 87,000 thousand DCUT hours, budget of $14, 099,028.

Responsible for managing large complex projects for the Mobility application, managing the SDLC of the project according to the IT Unified Process methodology. Managed project estimates, scheduling manage program risks, issues, and jeopardies, escalations and defect management. Working with OSS/BSS applications, third party vendor (Telcordia, IBM, Accenture and Amdocs).

Responsible for managing multi project simultaneously, project estimating, scheduling, coordinating, assigning resources, ensuring that project funding is secured, and assisting in recommending business solutions/alternatives for projects, assessing, and manage program risks, issues, jeopardies, escalations, defect management and problem resolutions according to the IT Express process & IT Unified Process Methodology for the project life cycle (organizational standard processes) while using the Waterfall & Agile methodology.

Managed Project which consisted of J2EE -define the standard for developing multitier enterprise applications.

Develop and manage requirements and process flows throughout the Software Development Life Cycle (SDLC) of the project Manage the scope, cost, schedule, deliverables of the project and track the progress and Develop and manage requirements and process flows throughout the Software Development Life Cycle (SDLC) of the project Manage the scope, schedule, and issues of the project and track the progress

Managing project resources, and for establishing an effective communication plan with the project team and stakeholders. Keeping the project team focused to deliver project goals.

Provided outstanding business relationship services with business team, stakeholder, and onshore/offshore Manage change, and deliver an end result for a particular project; Planning, managing and allocating resources to artifacts, shaping priorities, coordinating and communicating with Stakeholders

Provides overall direction for establishing project requirements, priorities and deadlines; Solution Approach, Business Requirements/Technical Requirements, Testing and Deployment

Periodic status reporting and presentations to senior management, clients and other stakeholders

Create and maintain business and technical documentation, such as project plans, FRD's, Application Business Process Flows, Page Specifications.

Lead Release Project Manager for testing. Lead sessions during Joint Application Design (JAD), System and Feature Design, Detailed Design. Acted as a project liaison between ITS partners, client organizations, ITS leadership, and onshore/offshore development.

Managed and responsible for SharePoint and Microsoft SQL server Experience with customizations of the master page, navigation structure, use of Shared Service providers under an enterprise environment and .Net and Operational support system (OSS).

Responsible for managing large complex projects for the Mobility/Mobile Application development experience, managing the SDLC of the project according to the IT Unified Process methodology. Managed project estimates, scheduling manage program risks, issues, and jeopardies, escalations and defect management. Working with OSS/BSS applications, third party vendor (Telcordia, IBM, Accenture and Amdocs).

Managed the Mobile Application development experience integrating the mobility side with the Ordering Management & ACSI application.

Consulting expertise: 5+ yrs. experience in IT integration, telecom billing, OSS, Call-Center, and CRM solution definition, design, development and delivery (Clarify, Amdocs or other CRM and billing packages essential). I have worked with Amdocs managing the LS OMS, ACSI & Mobility projects from end-to-end following the SDLC of the project which interfaced with the Billing applications.

Allstate Insurance Company, Northbrook, Illinois Oct 2006 - Jan 2007

Sr. Project Manager - Consultant, Ajilon Consulting Co.

Managed medium to large sized projects, typically within team or across teams within an organization.

Managing detail project execution, completion of mid to large size projects and compliance with all policies and procedures and followed the Rational Unified Process (RUP) Methodology for the project life cycle.

Track and document completion of work plan activities, manage project according to plan, measures, monitors and reports progress at defined point to ensure the project completed on time and within budget.

Coordinated work between project teams, change control, customer support, monitored and evaluated risk/issues and reported progress status on the projects to ensure it completed on time and within budget.

Developed and defined detail project plan, phase deliverables, milestones, contingency plan, scheduled roles and resources while adhering to the Software Development Life Cycle (SDLC) while using the Waterfall & Agile methodology.

Assigned resources and tasks and managed the overall resolution of the project.

Managed and communicated project progress, status review and reporting on a weekly basis to client, upper management.

Worked on the Anti-Money Laundering Training Verification Project along with nine teams on this project.

One of the requirements of the AML regulations is that all agents take the training course on AML, in order to continue writing new business for a carrier. If the carrier does not complete the training, it's prohibited from accepting business written by agents that are not adequately trained on AML.

Worked on the internal business process management process using MS Project Server, MS Project, Visio, and MS Suite applications.

Managed and responsible for SharePoint and Microsoft SQL server Experience with customizations of the master page, navigation structure and use of Shared Service providers under an enterprise environment .NET.

HSBC, Mt. Prospect, Illinois May 2006 - Oct 2006

Sr. Project Manager - Consulting, - TekSystems Consulting Co

Managed medium to large sized projects, typically within team or across teams within an organization. Projects consisted of application web based application development of Lotus Notes database or views based on the business requirements.

Managed reports progress at defined point to ensure the project completed on time and within budget.

Used the Risk Based Project Management methodology approach on all projects, based on the Waterfall methodology.

Project Manager & Business Relationship Manager liaison between stakeholders and offshore developers.

Worked on the internal business process management process using MS Project Server, MS Project, Visio, and MS Suite applications. Managed multi project simultaneously and managing change

Venegas Mortgage Financial Services, Lakemoor, Illinois Jan 2006 – April 2006

Sr. Financial Consultant

Responsible for working with the customers, real estate agents, broker and accounting firms related to the customers portfolio.

Provided outstanding business relationship service with customers, lenders, broker and real estate companies

Asset purchase investing portfolio, for complex financial transactions for customers.

Championed firm wide quality and service improvement initiatives for customers

Managed multi project simultaneously and managing change within the Mortgage Industry

Allstate Insurance Company, Buffalo Grove, Illinois Sep 2005 - Dec 2005

Sr. Project Manager - Consulting, - TekSystems Consulting Co

Responsible for managing multi projects simultaneously, managing change, project releases, monitored and reported progress status on the projects to ensure it completed on time and within budget and followed the Rational Unified Process (RUP) Methodology for the project Software Development Life Cycle (SDLC), while using the Waterfall methodology.

Responsible for the internal business process management of creating and updating the Dashboard/Scorecard the color-coding criteria metric providing status on the project. Utilizing the Matrix reports and Portfolio Analyzer for standardizing using the color-coding indicator.

Responsible for change requests, issues and risk for problem resolution, improving business process management processes and reducing operational performance.

Worked on the internal business process management process using MS Project Server, PRISM application, PWA (Project Web Access), WSS (Windows Share Point Services) tools for resource, project planning, execution, and reporting.

Utilized business process workflow for presentations, workflow, project plans, creating roadmaps, track and tasks/deliverables

Worked on the internal business process management process using MS Project Server, MS Project, Visio, and MS Suite applications.

Managed and responsible for SharePoint and Microsoft SQL server Experience with customizations of the master page, navigation structure and use of Shared Service providers under an enterprise environment .NET.

Discover Financial Services, Riverwoods, Illinois Jul 1995 - Apr 2005

Project Manager

Solution-oriented professional IT that excels in managing projects, collaborating with project teams, interfacing with clients, and deploying technology to build

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