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Customer Service Manager

Location:
Atlanta, GA
Posted:
July 24, 2016

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Resume:

SUMMARY

Highly effective, results oriented production manager with expertise in facilitating employee development through training, coaching, and mentoring. A proven leader who supports and fosters an environment of continuous improvement while promoting work place safety and safe employee work habits.

QUALIFICATIONS

Lean Six Sigma Black Belt

Experienced in continuous improvement and lean manufacturing

Facilitated Kaizen events

Strengthened root cause analysis for problem solving

PROFESSIONAL EXPERIENCE

Associated Materials Inc., Kinston, NC

April 2016-Current

Production Supervisor

Supervise 50+ employees in the glass and screen department in a Bi lingual production facility.

Cooper-Standard Automotive, Goldsboro, NC

January 2014 – March 2016

Production Supervisor

Oversaw the production, training and development of 50 employees on 7 rubber extrusions lines.

Instrumental in turning plant around from monthly losses and daily expedition of shipments to plant being profitable and very few expedited shipments

Ensured the desired product levels were achieved through use of standard work

Maximized employee awareness of scrap levels by providing hourly percentages and dollar amounts.

Provided training and coaching to improve standard work, 5S and housekeeping.

Maintained time and production records (OEE, SMED, downtime)

Identified process related problems and actively worked with engineering and employees to determine and implement corrective actions.

Cross-trained employees to maximize labor force.

Maintained a high level of visibility with employees. Used hands on approach to communicate daily and involve employees in problem solving.

Meteor Sealing System, Dover, OH

October 2012 – December 2013

Extrusion Supervisor

Supervised 30 employees on 3 extrusion lines on 3 shift operation.

Trained and developed production line staff in the extrusion processes.

Conducted layered process audits to ensure standard work instructions were in place and being followed.

Reviewed general status of production schedules to identify and resolve problem

Responsible for cause and effect and 8D’s (root cause analysis, fishbone diagrams, 5-whys)

Tile-Armor, Wendel, PA

January 2009 - June 2012

National Account Manager

Nationally marketed line of tile sealers and cleaners.

Set up retail sales outlets for products.

ROCA Tile, East Sparta, OH

September 2005 - December 2008

Customer Service Manager

Managed customer service department and distribution centers around the country.

Developed a high performance work team with high levels of employee engagement, morale, satisfaction, and performance.

Ensured completion of productivity targets and sales goals.

Handled month end billing for all distribution centers across the country.

G.E. Capital Finance, Canton, OH

October 2004 - June 2005

Mortgage Originator

Originated home loans for purchase, refinance and debt consolidation.

Educated customers on mortgage process and loan options.

PEL Technologies, Canton, OH

June 2002 - September 2004

Operations Supervisor

Managed a 4-shift 24/7 production team.

Reviewed technical issues and worked staff to resolve problems involving equipment.

Evaluated non-value added tasks and minimized or eliminated when possible.

Home Loan Association, Canton, OH

January 2000 – June 2002

Mortgage Originator

Originated home loans for purchase, refinance and debt consolidation.

Educated customers on mortgage process and loan options.

Iron City Sash & Door, Massillon, OH

November 1979 – December 1999

Operations Manager

Responsible for the production and distribution of building products consisting of Andersen Windows, Pease exterior door systems, interior doors and commercial doors.

Managed the hiring, training, evaluations, and payroll of over 50 employees.

Audited 4 other branch locations for process improvements.

Directed 14 drivers for D.O.T. compliance

Maintained safety standards for OSHA compliance.

Prepared yearly budget for shop, office and building expenses.

Promoted throughout 20 years from shipping dept. to Warehouse Foreman to Customer Service Rep. to Office Manager to Operations Manager

EDUCATION/PROFESSIONAL DEVELOPMENT

Lean Six Sigma Black Belt, Kent State University, Canton, OH

Front Line Supervisor Training, Kent State University, New Philadelphia, OH

Earned course credits towards Bachelor’s degree in Accounting/Management, University of Akron, Akron, Ohio



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