ALFREDO NORMAN

EMAIL: acvuhg@r.postjobfree.com

**** ******* **** ******** ****, TX 77459

PHONE: 718-***-****

SKILLS

Certified in CMS Training (Centers for Medicare& Medicaid Services) Proficient in MS Office Suite Bilingual (Fluent in Spanish) Effective communication Detail oriented, accurate data entry Knowledge of Microsoft Office Suite (Word, Excel Power Point and Outlook) Ability to multi-task and work well under pressure Ability to grasp and learn quickly.

EDUCATION

SULLIVAN COUNTY COMMUNITY COLLEGE - LOCH SHELDRAKE, NY

Degree: Associates in Liberal Arts and Science 2016

Major: Business Administration

PROFESSIONAL EXPERIENCE

1/2014- 4/2016 DV Luxury Transportation - Supervisor of Operations, Bronx, NY

• Training of new hires, responsible for the transportation assignments, effectively communicate with insurance carriers to coordinate, approve and deny trip eligibility.

• Install Limosys program into driver’s electronic devices to accept and navigate trips.

• Provide customer and manage all customer and insurance complaints effectively in a timely manner.

7/2013-12/2014 The Zoo Studios - Office Manager/Administrative Assistant, Bronx, NY

• Provide administrative support to the team; Manage office staff, maintain office equipment and supplies inventory; place office supplies orders as needed.

• Answer and screen phone calls, greet visitors, interact with clientele. Data Entry; Enter names, addresses and phone numbers into Microsoft Outlook.

• Draft and edit emails, deliver of correspondence, compose letters, proposals, complete filing, retrieve incoming and outgoing facsimiles, photocopy, screen incoming and outgoing mail.

4/2013-6/2013 Cognosante -Trainer (Temporary), Phoenix, AZ

• Delivered high quality training; Developed and Conducted power point presentations to large classes of both existing employees and new hire in a classroom setting

• Demonstrated the utilization of the company’s systems and tools, Conducted assessments to ensure employees’ understanding of the material presented, provided supervisors with trainee’s progress.

• Provide feedback and recommend changes to management on training modules and material and reported training metrics to supervisors in a timely fashion

10/2011-3/2013 LogistiCare Solutions - Customer Service Representative, Phoenix, AZ/LIC, NYC

• Delivered excellent customer service; Processed all customer service requests via telephone/online web request into LogistiCare's system.

• Performed all functions related to trip authorization, admissions, discharges; Received and processed inbound afterhours client requestalso documented and resolved complaints and issue.

• Performed data management duties and documented trip authorizations; routed, dispatched, and provided correct information to transportation providers.

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