Douglas Mulleian

** * ********* ****** #* Mesa, AZ, 85201

Cell: 480-***-****

Email:acvuh1@r.postjobfree.com

OBJECTIVE: Seeking a position as a Network Technician where excellent hardware and software skills can be fully utilized.

SUMMARY OF QUALIFICATIONS

Years of extensive experience in supporting computers and networks

Skilled in troubleshooting hardware, software, LAN, WAN and operating system issues

Knowledge of branded PCs, Printers, Laptops, VOIP, Cell phones

DESKTOP SUPPORT SKILLS

Ability to provide user support by means of remote access tools

Windows, Microsoft Office and Antivirus/Backup software

Able to configure and use Microsoft Active Directory and Exchange

Proficient at responding to all inquiries and tickets in a timely manner

PROFESSIONAL EXPERIENCE

08/06 – 04/15 IT Coordinator, Touchstone Behavioral Health, Phoenix AZ

Provide support to end users relating to hardware, software and computer applications

Carry out on-site analysis, identification, and resolution of difficult desktop/laptop problems for end users

Supervise complaint ticketing system and follow timely resolution of all work orders

Install, organize, test, maintain, check and troubleshoot end user workstations and interrelated hardware and software

Provide Network support for all LAN/WAN issues and the associated satellite offices.

EDUCATION

CAN Program, Coleman University, La Mesa, California, March 2000

Cisco certification – CCNA

INTERPERSONAL SKILLS

Excellent communication and relationship-building skills

Ability to communicate effectively with at all levels of employees and management

Exceptional customer service skills