TERRY JONES

Email: acvugf@r.postjobfree.com • Phone: 646-***-****

https://www.linkedin.com/in/tjones12

EXECUTIVE SUMMARY

• Learning and Development Leader with strong record of successes in developing people and impacting organizations.

• Distinctive talent for creating training initiatives linked to business strategy, objectives and results.

• Demonstrated expertise in leading and development function.

• Proven background in leadership development including accelerated program creation and high potential leader identification.

• Strategic thinker – highly creative, analytical and driven. COMPETENCY AREAS

Learning

• Developed company-wide learning and development strategy

• Implemented Learning Management System, e-learning and software training programs across national portfolio

• Developed and implemented 50-page curriculum course guide for both corporate and on-site positions

• Established all compliance training programs for national portfolio Talent Management

• Developed leadership talent pipeline to create future General Managers

• Conceived and executed talent management system

• Created comprehensive on-boarding and orientation programs for new hires at all levels

• Crafted and implemented national mentoring and coaching program Leadership Development

• Constructed leadership development initiatives for senior leadership and managers company-wide

• Developed excellence in leadership series that created and established company wide leadership model

• Designed and implemented accelerated development program for high potential leaders

• Created and implemented company-wide leadership and management development curriculum Change Management

• Planned and implemented variety of change management initiatives to achieve team, business unit and organizational results

• Developed company-wide change management initiative around improving service to customers

• Architect of Customer Centered Service Model implemented to improve associate behaviors throughout customer touch points to enhance customer moments of truth Organizational Development

• Provided consulting in development of company vision, mission, core values and brand promises

• Developed and institutionalized competency-based learning with a focus on business productivity, compliance along with safety and security

• Partnered with senior leadership on significant team development initiatives TERRY JONES

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PROFESSIONAL EXPERIENCE

Vice President, Learning and Development

CompassRock Real Estate, New York, NY, 2013 – April 2016 Led the learning and development effort for 1000+ on-site and corporate associates across 60+ assets in 4 regions with over 30,000+ units throughout a national portfolio including Peter Cooper Village/ Stuyvesant Town • Advisor with direct accountability and reporting to COO and Executive Director • Managed resource allocation across multiple projects and budgets including tracking resource bandwidth and forecasting future availability for scheduling new projects • Supervised a team of learning managers and coordinators with a focus on software, business productivity, compliance, and safety and security • Created a national customer centered sales standard and designed a relationship based sales training program • Created a Leadership Development Training Series for all Vice Presidents that linked real business objectives directly to company wide strategic goal alignment • Designed and implemented national safety training that increased safety awareness; reduced workplace injuries thus resulting in significant decrease in compensation claims • Led the training and change management process in critical software systems upgrade

Senior Training Manager

Archstone Communities, New York, NY, 2006 – 2013

Designed and developed a 12-month accelerated development program for high performing/high potential associates that created a leadership pipeline and increased employee engagement • Organized and scheduled the onboarding efforts for all newly hired and acquired associates including training and guiding a team of 10 on-site field trainers that enhanced the new associate’s orientation experience • Planned quarterly employee recognition events and managed a budget for 200+ associates that helped to maintain employee morale and enhance internal customer satisfaction • Recipient of company-wide individual Executive Committee Performance Award for excellence in team building and improving internal customer climate

Senior Training and Acquisition Specialist

Archstone Communities, Atlanta, GA, 2004 – 2006

Coordinated and facilitated individual and small group training sessions for new and existing associates in sales, customer service, associate orientation, and general education • Supervised and managed asset transitions and acquisitions of all newly acquired assets in markets from Boston to Florida • Raised monitored performance standards through regular inspections, training of new initiatives and ongoing training • Improved incoming call quality and increased new customer visits by evaluating and assessing weekly-recorded customer calls.

Resident Services Manager

Archstone Communities, Greater Raleigh-Durham Area, NC, 2002 – 2004 Performed financial transactions and record keeping, including reconciliations of deposit accounts, lease administration, vacancy anticipation, marketing analysis, and lease renewals • Trained and mentored site level associates in leasing, customer service, lease renewals, and office management • Managed a leasing team that increased new customer visits, raised closing ratio and resident referrals • Reduced community delinquency by aggressively collecting rents, handling delinquent accounts, performing evictions and initiating corrective action • Maintained property by conducting frequent property inspections, investigating and quickly resolving resident issues that increased customer satisfaction EDUCATION

Bachelors of Art, Business Administration: Organizational Psychology and Development, American InterContinental University

TECHNICAL SKILLS

Vision Learning Management System

Microsoft Office

Lease Rent Optimizer (LRO)

Yardi

MRI

Corrigo

CERTIFICATIONS/ASSOCIATIONS

Modern Human Resource Management - Training and Induction - Certification Lean Six Sigma White Belt (LSSWB)™ - Certification Inclusive Leadership Training: Becoming a Successful Leader - Certification Learning and Professional Institute - Fellow

Association for Talent Development - Member

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