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Sales Customer Service

Location:
Miami, FL
Salary:
70000+
Posted:
July 24, 2016

Contact this candidate

Resume:

Evans Raveneau, Jr.

Mobile Phone: 305-***-**** E-mail: acvuga@r.postjobfree.com

Executive Summary

A top-performing Manager with a track record of success combining marketing, account management, sales and business development expertise to deliver substantial revenue growth in highly competitive business markets. Responsible for sales, marketing, profitability, employee development and customer service. Proven ability to develop positive working relationships with internal, external clients and international accounts. I possess a high degree of accountability with a relentless drive to surpass expected goals, objects, and sales quotas with minimal investment and time. Expertise includes:

Strategic Planning / Analysis

Team Leadership / Training

Territory Management

Operational Management

Assemble & Give Presentations

Revenue Growth

Relationship Development

Sales & Forecast Management

Negotiating and Closing

Customer Service

Contract Negotiations

P & L Responsibility

Cost Reduction / Savings

Trade Shows

Professional Experience

Only Work Boots Doral, Florida

Operations Manager April 2015 - Present

Solicited business on cold calls to win business from organizations with a need in occupational footwear on a corporate and local government levels. Initiated and grew start up operation from zero sales to approximate $90,000 in revenue in first year of operation.

Pursued and secured the premier brand of occupational footwear and the adjoining Miami-Dade County business account.

Initiated and secured business accounts relationships with top occupational footwear providers. Was the buyer of merchandise for items contained in our online and showroom catalogs. Negotiated on items that would produce the highest profit yields for both inventories and bids.

Planned and directed daily operations. Formulated policies and the use of resources to maximize output efficiencies.

Established a database that would provide revenue margins on a per model basis to end consumers.

Launched and administered SHOPIFY for inventorying, managing, pricing and selling our products through various revenue streams.

Was in integral part of designing and implementing the webpage as a revenue stream to the business.

Hertz Corporation Key West, Florida

Area Manager (Dollar, Thrifty and Hertz Brands) July 2011 - December 2014

Developed, monitored and assured compliance with the annual business plan and location strategies to ensure profitability of the business unit. Manage 5 smaller Airport Locations producing $6.4 million dollars in revenue. Increased profit margin from 18.5% to 33%. Increased revenue in 2012 YOY by 42%. Increased transactions by 26% over prior year and Increased market share 3.3% while all competitors remained flat or lost market share, translating to over $312,000 in gained opportunity revenue.

Conducted regular reviews of expenses and operational costs and assessed areas of improvement. Reduced refunds and/or adjustments on retail transactions by 45.7% in 2012 vs. 2011.

Optimized productivity and fleet usage be developing strategies and internal sales contests producing a gain of +7% in fleet utilization versus prior year and a overall gain of 10% in total fleet.

Won Driving Force ranking #1 nationwide (among comparable sized locations) for a combined score in Customer Experience, Incremental sales, Manpower Productivity, Gasoline Sales, and reduction of refunds on transactions.

Coached, mentored, trained and evaluated subordinate personnel. Responded to employee relation issues while maintaining a positive employee relations environment and engaging in union avoidance tactics.

Maintain and tracked incremental sales while evaluating and motivating sales staff. Optimized productivity and service by developing strategies to ensure staffing levels were consistent with transaction volumes, while maximizing sales yields and overall profitability. Developed reporting for work shift results and Rental Service Agents monthly sales reporting.

Evans Raveneau, Jr.

Mobile Phone: 305-***-**** E-mail: acvuga@r.postjobfree.com

continued...page 2

Enterprise Holdings Multiple South Florida Locations

Branch Manager (Enterprise, Alamo and National Brands) May 2002 - June 2007 and April 2009 - May 2011

Called on, maintained and grew accounts including auto dealerships, body shops, insurance agents, educational institutions, hotels and resorts who demonstrated a business need for car rentals. Materialized and called on leads that would potentially contribute business needs. Actively called on new corporate account opportunities and high volume potential accounts. Ranked 1st among Branch Managers for three years for branch local account revenue growth.

Contributed to the development and execution of the branch office sales, marketing and operational plans while delivering exceptional service performance to customers and accounts. Ranked 1st in 2010 among S. FL Managers in sales & service.

Maximized branch office revenues (income per car) and achieved rental fleet growth while maintaining control to expenditures related to the cost of doing business. Managed customer flow while simultaneously optimizing fleet utilization. Supervised rental counter operations and business conducted through telephone. Responsible for office profitability, customer service score index, fleet growth and employee development.

Corporate Account Manager June 2007 - April 2009

First Corporate Account Manager in the South Florida Region to open a national account. Subsequently, opened 5 national accounts for the Enterprise brand in South Florida: Fresh Del Monte, University of Miami, Intermex, Mastec, & Terremark Worldwide for a combined $650,000 in revenue yearly contributions.

Opened, grew and maintained local corporate accounts generating $220,000 yearly for the region.

Moore Business Communications Services Miami, Florida

Account Manager June 1998 - July 2000

Strategically planned the use of stored value cards and smart document technologies in the form of products and services as a marketing avenue for clients such as: Blockbuster Entertainment Corp., Shell Oil, FL Tax Collector’s Association, FL Secretary of State, & FL Division of Unemployment Compensation. Responsible from inception to completion for the planning, production & implementation of client projects. Managed accounts of $4 million dollars of revenue to the company.

Developed and managed relationships via client conferences to solidify sales-client-company relationships, gain insight on level of performance against objectives and errors, identify areas of improvement, pursue sales leads and inquiries.

Collaborated in client’s strategic direction implementation and overall marketing initiatives aligned with client’s objectives.

Provided ongoing business analysis including: business / segment trends, retail activity, product profitability, and inventories.

Managed teams encompassing company production facilities, outside vendors, and advertising agencies to ensure critical components needed to complete projects were to client specifications and executed on time.

MarketSource Corp. Miami, Florida

IBM Server Marketing Specialist May 1997 - March 1998

Promoted the IBM Server and Netfinity product line, brand, services, and technical support via industry trade shows, dealer open houses and engagements with end users to drive brand recognition.

Provided product awareness, education, training and communication of all dealer marketing channel information to corporate value added re-sellers. Maintained and grew strong marketing relationships between IBM and corporate VARs through promotional coverage within assigned territory.

Disseminated client sponsored national marketing strategies and updates to corporate re-sellers in the form of rebates, incentives, and promotions. Resolved issues of various degrees ranging from: generation of sales leads, product availability, pricing, relationship contacts, and product support & information.

Evans Raveneau, Jr.

Mobile Phone: 305-***-**** E-mail: acvuga@r.postjobfree.com

continued...page 3

Van Teal, Inc. Miami, Florida

Accounts & Service Manager September 1996 - March 1997

Advised top management on product line performance based on unit sales movement. Produced sales analysis reports on incoming sales and status of in-house orders. Responsible for quoting special jobs, orders and contract work for clients. Participated in the development of custom products and special requests for key clients. Responsible for processing, tracking and ultimate completion of all orders.

Serviced and evaluated sales potential of new / existing clients such as Rooms to Go, Levitz, Pego Lamps, Furniture City, El Dorado Furniture, and Spatial Designs generating over $1.5 million in orders.

Developed names for new additions to the Van Teal product line; executed direct mailings, invitations and prep work prior to trade shows; proofed catalogs and insert mechanicals before printing.

Fahlgren, Inc. Ft. Lauderdale, Florida

Assistant Account Executive June 1994 - June 1996

Worked on the development of advertising plans, promotions and marketing events for clients such as McDonald’s Corp., Discovery Zone, Grupo TACA, Miramax, Paramount Pictures, and New Line Cinema. Managed approximately $1.5 million in revenue from account contributions.

Provided research and analysis to support the marketing strategy and development of client products & services:

- Conducted quantitative retail/research analysis on client competitors through use of primary & secondary data.

- Implemented qualitative research such as walk-up customer surveys, focus groups, and movie screenings.

- Analyzed and presented testing and trend results to verify that client goals and objectives were being met.

- Performed analysis on current and post-sales promotions.

Wrote and coordinated advertising copy for radio remote events, promotional radio spots, and print ads. Managed the studio production process of promotional radio commercials. Performed media traffic control and client billing.

Completed client projects on schedule and within allocated budgets. Coordinated the designing and ordering of point of purchase and premium elements.

Technical Experience

Strong knowledge of SHOPIFY for both point of sale and on-line sales efforts.

Thorough knowledge of IBM compatible computer disk operating systems/environments and software:

- Windows 98/Me/XP/Vista/7/8/8.1 - Microsoft Office - Lotus Perfect Office/Notes - ACT

Basic knowledge of Intuit Quick Books.

Formal Education

Florida International University

Obtained a Bachelor of Business Administration majoring in Marketing & International Business. Participated in European Study Abroad Program at University of Aix-en-Provence, France.

Landmark Education Curriculum seminars in Leadership, Communication and Effectiveness

Dale Carnegie Course

Supplemental Information

Proficient in Spanish, with an interest in acquiring an additional foreign language.

Recognized as being self-motivated, able to work on multiple projects, and relate well with others in situations involving diverse groups of people or stressful interactions.

I am a nonsmoker in excellent health, and free to travel with little notice.

References furnished upon request.



Contact this candidate