Dave Dickson
***** ** *** ***., *****, FL. ***** 305-***-**** Home
acvudc@r.postjobfree.com 305-***-**** Work
305-***-**** Cell
Summary:
Big 5 Executive consultant with experience in all phases of project and program design, delivery,
development, implementation and integration. Business development experience with P&L up to $25M
and management of $150M programs. Offshore outsourcing and consulting experience. Clients within
the manufacturing, financial services, telecommunications, healthcare, and Media & Entertainment
industries. Technology expertise includes contact center technologies, broadband, CTI, VoIP, CRM, BI,
SFA, MDM, WFM . Soft skills include executive management, strategic planning, communication,
leadership and relationship management. Agile, SCRUM, and ITIL, eTOM methodologies employed on
numerous SDLC large scale global initiatives
Global Foundries Independent Consultant (Sr Program Mgr) August 2015Dec 2015
Managed Data Center migration
Migrated Cloud Infrastructure
Managed Deliverables, timelines, milestones, resource reqts and IT components
Voya Financial Independent Consultant (Sr Program Mgr) April 2015Aug 2015
Created Transformation& strategic roadmap for business initiatives roadmap
Identified Deliverables, timelines, milestones, resource reqts and IT components
Worked with and presented to vendors, Executives and stakeholders for $200M initiatives
Auctionata, Inc. Independent Consultant (Sr Program Mgr) April 2014January 2015
High end Art auction site starting global expansion from Germany into the Western
Hemisphere
Implemented all workstreams for the first global launch (startup to live online auctions)
Acted as C-Level Program manager working with executive teams in Germany and the
USA
Developed and mentored resources, projects, funding and schedules across workstreams
Bluegreen Vacations Sr Program Manager July 2013 Jan 2014
BlueGreen Business Transformation through iExperience Customer Program
Program Manager for Business transformation on Processes, Strategies and Technology
CRM/MDM/Self Service Programs for 5 year strategic transformation(Marketo, Salesforce)
$25M 5Yr Program with 50 Resources, Internal staff, Vendors and Augmented Consultants.
Weight Watchers Sr Program Manager (SR Mgt ) August 2012-March 2013
Migration to new hosted platform, CRM/ERP (Salesforce), Contact Center, Fulfillment; $2M Program
Program lead with responsibility for technical resources
Liaison with outsource providers, managed service organizations and business customers
Program Management responsibilities (Project Plan, Timelines, milestones & deliverables, schedule and
track, issues/resolutions/alternatives, risk mitigation)
Technical implementation and development
Design and roadmap of current state to future state environments
Migrated infrastructure from one outsource vendor to another. This involved migrating to an entirely
different infrastructure, Working with MSAs, SLAs for performance metrics, Termination agreement,
Managed service vendors and service providers (AT&T, Verizon, IBM)
Fidelity Investment Sr Program Manager (SR Mgt ) April 2012-June 2012
Next Generation Contact Center (NICE, Tellme, Nuance, Genesys, AVAYA) $180M
Created RFP for customer service infrastructure improvements. Vendors involved (AT&T, IBM, Verizon and
British Telecom-BT).
Performed Vendor assessments, reviews of presentations, analysis of proposals, and decision making.
Designed RACI matrix and assessed responses
Created analysis of vendor responses, strength and weakness analysis of vendors, recommended
approach and alternatives to final design
Created, questioned and analyzed vendor presentations and capabilities
IBM Corp. Sr. Managing Consultant Nov. 2010- March 2012
Sr. Management of Strategic global IT programs for end clients.
Gartner Sales Hub
RFP proposals (Responses) for customer programs for DirecTV, Western Union, Hard Rock Casino
American Express, Verizon and others, All of these involved Offshore resources for development, new
infrastructure requirements, MSAs, maintenance plans with specific SLAs for performance.
United Healthcare- Customer Care improvements $5M delivery program
American Express- Enterprise Social Media & Enhancement program $6M
Western Union- $75M Global transformation program
Harbinger Capital VP-IT/ Sr Program Manager Feb 2010 Nov. 2010
Wireless Data Network startup ($5B Program)
IT PMO lead. This program was a wireless telco program. Harbinger Wireless merged with Skyterra (a
Satellite company). This was an M & A and redesign of the infrastructure. I lead the program for the entire
back office technology program (~ $ 500M). There were offshore components for development, Handset
design and creation and infrastructure components. We created an RFP for selection of this program and
went through vendor selection (Tech Mahindra, Tata Consulting, IBM, WiPRO)
VP-IT Development, Network and Infrastructure- BSS/OSS, DW and ERP program deployment. Oversaw
Sourcing, RFP and development efforts for OSS/BSS integration
Oracle Corporation Director Sept. 2007-Dec. 2009
Agile methodology used with other (common such as Waterfall, and proprietary such as Oracles) methodologies,
as well as the client and PMI methodologies.
Agile use with enterprise development involving coding, testing and bug fixes. Depending on release schedules, the
Agile methodology was iterative over 2 weeks to 2 months, depending on several factors (client, project, resources,
schedule, etc.). I also used Agile for Phase releases of new applications, and while rolling out to multiple sites.
Large Enterprise program business development and delivery to largest 100 Oracle clients:
Strategic planning for long term business development and technology initiatives
Managing large scale global technology implementations
Mentoring and staffing of large scale global projects (Teams up to 100, $ 100M)
Media, Entertainment, Utilities and Telecom sector
Enterprise client management and delivery engagements:
HBO Sale and delivery of $2M interactive software application. Managed client, vendors and
delivery
Fox Studios - Sale and delivery of $2M ecommerce software application. Managed client and
delivery
Warner Bros. - Sale and delivery of $1M internal software application. Managed client and delivery
Verizon Managed $5M engagement of interactive enterprise software deployment for wireless
content management. Outsourced applications development to offshore site
AT&T Managed $17M program to integrate multiple platforms for wireless content delivery.
Outsourced applications development to offshore site. Integration for the OSS/BSS platforms to
back office & data.
McGraw Hill Sold & managed $2M Software and implementation project
Pearson Education - Sold & managed $6M Software and implementation project
Seminole Hard Rock Casinos Sold and deployed $1.5M customer interaction application
IGT & WMS Gaming Built relationship with Casino hardware vendors to provide loyalty and
interactive media for gaming customers and Casinos
STRATEGIC PLANNING CONSULTANTS Managing Director June 2001-Sept. 2007
Consulting and program delivery to Fortune 500 clients for strategic planning, marketing, business development,
process improvement and technology.
Strategic planning, leadership & business development programs for large businesses
Professional seminar series for chambers of commerce, professional firms and businesses
Executive advisory boards
Enterprise client management and delivery engagements:
Gartner - $2M Technology program & consulting engagement for customer relationship software
City of Memphis $1M Interactive technology program for businesses
Allstate - $2M technology infrastructure project for customer service operations
On-Semiconductor/Motorola - $5M program for global B2B delivery engagement
SPRINT - This program was a multi year (7) infrastructure, Process and change management program.
There were 38 sites in 9 countries involved. The Infrastructure was located in multiple countries for
redundancy and load balancing. 350 resources were involved at any one point in time, I managed 1
workstream with 15 resources. Worked with Sprint on OSS/BSS platforms integration.
Cap Gemini Energy/TXU - This was a migration of the entire IT division (resources, infrastructure,
development) offshore. This was purely a resource and infrastructure move. I was responsible for
architecture, design and migration of customer facing and back office applications
Nelnet - $5M program for interactive B2C financial service application
DSW/American Eagle Managed $200M (Initial $25M) program for ecommerce application for online
sales. Including fulfillment, website development, PMO, technology, network and infrastructure, sales and
marketing, content management, digital asset management
DELOITTE CONSULTING Senior Manager June 2000 June 2001
Managed and sold client engagements, maintained P&L of $25M. Established maintained client relationships, sold
new and add-on services, counseled and mentored consultants and developed strategic alliances. Developed global
strategies in marketing, product positioning and created sales and distributions channels.
Directed projects and staff, built client relationships, assessed new projects and developed alliances.
Assigned $5 Million sales objective (exceeded)
Consulted on long-term business, technology and customer relationship strategies.
Leadership to redesign technology applications, initiated infrastructure improvements and assisted
development of global reorganization plans
Enterprise client management and delivery engagements:
CONSECO - $2.5 M engagement to deliver re-engineering of processes and technology initiative
BCBS-Michigan - $650M business transformation program. Managed $25M customer service workstream
to provide improved customer service and interaction
CIGNA - $150M Program to improve operations and customer servicing. Managed 100 resources
Chase - $2M project to improve and consolidate resources and processes
VERIZON Client Manager March 1999 June 2000
Responsible for sale, design, implementation, and technology integration. Managed large scale engagements
Sold, managed and implemented technology solutions for Fortune 100 companies
Managed large scale enterprise clients and engagements
Enterprise client management and delivery engagements:
Verizon - $125M program, managed engagement for 200 customer service centers with 22,000 users
Qwest sold and delivered $2M Interactive customer relationship project
Bank of America $1M technology project
CSX Sold and delivered $1M project to upgrade systems
BELLSOUTH (AT&T) Managing Consultant May 1980 March 1999
Maintained vendor relationships, implemented and managed 200+ projects
Sold projects as initial and add-on products and services. (Several $ Millions over 19 years)
Enterprise client management and delivery engagements:
Ryder Managed Client relationship to sell and deliver $5M in products and services over a 2 year period
Burger King Sold & Implemented technology and consulting solutions for Enterprise environment. $6M
program over 3 year period
Bellsouth $35M technology solutions and consulting services over 3 years
FP&L Managed client relationship for. Sold and delivered over $5M in products and services statewide
Dedicated to Miami-Dade County for 3 years Dealings with all county dept.s
Other clients: Adelphia Cable, Hialeah Cable, WPBS-Miami, NBC-Miami, Miami Herald, MCI -
EDUCATION / CERTIFICATIONS / TECHNICAL EXPERTISE
MBA, Computer Systems Management, Nova University, Davie, FL,
BS, Business Administration, Norwich University, Northfield, VT,
Certifications include: Nortel, Symposium, Genesys Certified Engineer; E.Piphany; Siebel-CRM, Numerous AT&T
PMP-PMI Certified