BRITTANY LOVE, M.A.

LinkedIn: www.linkedin.com/in/brittanylove1/

Cell: 708-***-**** Email: acvu9x@r.postjobfree.com

SUMMARY

Utilizes research to communicate innovative ideas to senior management. Leverages data-driven insights to drive commercially sound client solutions. Commitment to creating impactful change through the use of feedback and analysis.

PROFESSIONAL EXPERIENCE

YSC (Chicago, IL) Consultant in Training

Aug. 2015-present

Collaborated on the creation and presentation of a large-scale internal culture development project, aimed at increasing global awareness of the organization’s accelerators and hindrances; effectively collected, analyzed, and delivered qualitative feedback from roughly 100 employees.

Based on extensive briefings with senior level consultants, wrote over 25 leadership assessment reports, evaluating and intuiting the leadership capabilities of VP, SVP, and C-Suite executives.

Conducted phone calls with senior leaders and gathered confidential feedback to understand the strengths and development areas of coaching clients and internal candidates for promotion.

Participated in brainstorming and designing customized leadership development programs for clients, as well as prepared proposals for initial meetings and conversations.

Assisted in the development of workshops focused on training skills, development planning, and executive presence; provided support in delivering courses to approximately 20 participants

Established a general profile of leadership success and gained an appreciation for business development by working closely with experienced consultants.

Utilized Spanish-speaking skills to assist with increasing client work in Mexico City office; helped build out relationships across Americas team.

Measured performance and administered feedback based on psychometric tests, including the Hogan Assessments, Firo-B, and PSSI.

Exposure to a broad range of industries, including Financial Services, Pharmaceutics, Entertainment, and Energy.

PANGEA REAL ESTATE (Chicago, IL) Training Analyst/Representative Development

Nov. 2014 – Aug. 2015

Created, organized, and presented training curriculum for a minimum of 20 incoming classes/potential hires.

Determined best learning techniques for all employees.

Introduced new hires to company policies and departmental processes.

Assisted department leads in keeping current representatives abreast of updates and changes.

Made influential decisions with regard to the retaining and termination of trainees, as well as conducted performance reviews.

Delegated training tasks as needed.

Quality Assurance Analyst/Representative Development

Sept. 2013 – Nov. 2014

Assessed goals and progress of new hires through the use of surveys and interviews.

Facilitated training sessions detailing departmental/company-wide procedures and policies.

Created case studies and presentations to introduce significant data to upper leadership team.

Conducted meetings with department leads to discuss findings, suggestions, and future goals.

Monitored incoming calls to the Leasing department, analyzing the strengths and areas of improvement for customer service representatives.

Performed audits for the Approvals department to ensure that all prospect information was consistent and accurate.

ROBERT R. MCCORMICK FOUNDATION (Wheaton, IL) Human Resources Intern

Sept. – Dec. 2012

Processed payroll for 400+ employees.

Performed background checks for new hires.

Collaborated with insurance companies to enroll new hires as well as processed workers’ compensation.

Updated the necessary forms for transitioning employees, as well as important documents for current employees.

Assisted in the creation of departmental presentations and policy handbooks.

EARLY WORK EXPERIENCE

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FIRST NONPROFIT INSURANCE COMPANY (Chicago, IL) Underwriting Intern June – Sept. 2010

CITY YEAR (Chicago, IL) Corps Member

Sept. 2009 – June 2010

UNIVERSITY OF NOTRE DAME – MEMORY LAB (Notre Dame, IN) Undergraduate Research Assistant

Aug. 2008 – May 2009

DEPARTMENT OF CHILDREN & FAMILY SERVICES (Chicago, IL) Housing & Cash Assistance Intern

June – Aug. 2007

EDUCATION

MASTER OF ARTS, INDUSTRIAL-ORGANIZATIONAL PSYCHOLOGY (2013)

Elmhurst College, Elmhurst, IL

BACHELOR OF ARTS, PSYCHOLOGY (2009)

University of Notre Dame, Notre Dame, IN

STUDY ABROAD, SPANISH PROGRAM (2008)

Universidad de las Américas-Puebla, Puebla, México

Computer Literacy: Proficient in the use of various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with SPSS Statistics.

PROFESSIONAL CERTIFICATIONS

Certified for use of Hogan Personality Inventory, Hogan Development Survey, and Motives, Values, Preferences Inventory (Hogan Assessment Systems, 2015).

LEADERSHIP & AFFILIATIONS

Member: Circle K; NAACP; Shades of Ebony; Black Cultural Arts Council; Building Bridges Mentoring Program (University of Notre Dame)

Volunteer Tutor, South Suburban College Adult Literacy Program

Spanish Teacher, Covenant United Church of Christ Spanish Language Ministry

Coordinator: African-American Recognition Ceremony Committee (University of Notre Dame), Social Committee – Professional Development Sessions (Elmhurst College)

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