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Customer Service Manager

Location:
Houston, TX, 77082
Posted:
July 25, 2016

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Resume:

https://ve.linkedin.com/in/eddie-carrizo-***b**** WhatsApp: +58 (414) 288.60.81

EDDIE CARRIZO Experienced

IT Professional

Address

***** ***** **** *****,

Houston, TX. 77082

Phone

+1-281-***-****

E-mail

acvu7y@r.postjobfree.com

Web

https://ve.linkedin.com/in/

eddie-carrizo-873b9131

EXPERIENCE

DESKTOP SUPPORT & TELECOMM

ANALYST (2004 – present)

UNIVERSIDAD DEL ZULIA

(Maracaibo, Venezuela)

Researches, analyzes and manages operating

systems, databases, development tools and

other software packages.

Develops and recommends purchasing

programs that facilitate the functions inherent in operating systems, databases, networks,

development tools or other software packages.

Advise users regarding applications and

specialized programs.

Advise users on the acquisition or establishment of specialized programs according to the needs

of the organization and the quality and

efficiency criteria.

Installs and maintains a structured and wireless network communications.

Participates in commissions for the study,

development of networks in the organization.

Check the performance and economic

justification of the system and the area of

computer equipment.

Evaluates compliance with the rules,

procedures, packages, or any other tool to

achieve higher productivity of human resources

and materials science area.

Make study of network status Computer Unit.

Install and configure the operating systems of

different computer equipment.

Monitors the operation of specialized programs

required for the information system.

Operates a microcomputer to access the

information.

Maintains orderly and workplace equipment,

reporting any anomalies.

Prepares periodic reports of the activity.

Perform any other related task assigned to it.

PROFILE

Providing over 15 years of experience in successful IT Operations leadership, with experience

supporting multiple areas including; information

technology and proven skills to learn new industries quickly.

Demonstrated ability to improve operations,

impact business growth and maximize

performance through achievements in

standardized best practices in the Information

Technology. Candidate is also a noted for being

client service oriented with all leaderships of

personnel.

Acknowledged ability to follow through on

whatever task that is presented to him, whether it is a client having a problem, operation or project.

OBJECTIVE

Deliver the different technical and administrative activities in the area that allow processes to run service delivery, monitoring and evaluating the

implementation thereof, to meet the needs of the

institution.

https://ve.linkedin.com/in/eddie-carrizo-873b9131 WhatsApp: +58 (414) 288.60.81 KEY SKILLS

Management of different tools under Windows 98

environment, Me, Server 98-2000-2003, XP, 7 and 8 / Linux, installation of structured cabling networks and WiFi, remote access, maintenance of

computers, routers and switch configurations Cisco and different brands, assembly, maintenance and

servicing of computer equipment including servers, desktop, notebook, Mini, Tablet, iPhone, Blackberry and other devices, proven customer service

experience, detailed account of the objectives

achieved, achievement-oriented objectives.

PERSONAL SKILLS

COMMUNICATION

ORGANIZATION

TEAM PLAYER

CREATIVITY

SOCIAL

PROFESSIONAL SKILLS

WINDOWS 98, ME, XP, VISTA 7, 8, 10

WINDOWS SERVER 2000, 2003, 2008

NETWORK STRUCTURED CABLING

ROUTER / SWITCH CONFIGURATION

WiFi / REMOTE ACCESS

ADDITIONAL INFORMATION

LANGUAJES SPANISH/ ENGLISH

KNOWLEDGE LEVEL HIGH

NETWORK STRUCTURED CABLING PROEFICIENT

ROUTER / SWITCH CONFIGURATION PROEFICIENT

WiFi / REMOTE ACCESS PROEFICIENT

AVAILABILITY IMMEDIATE

MOBILITY NO RESTRICTIONS

SHIP CHANDLERS OPERATIONS

MANAGER (1995 – 2004)

CARIBBEAN INTERNATIONAL AGENCY

(Maracaibo, Venezuela)

Personnel supervision, download and Supply

Food Supplies to commercial vessels and oil, as

well as repairs

EDUCATION

NETWORK INSTALLATION/SETUP

(STRUCTURED CABLING), WIFI,

ASSEMBLY OF COMPUTER

EQUIPMENT, WINDOWS TOOLS

UTULIZATION (1999 – 2001)

CEDIC

(Maracaibo, Venezuela)

BACHELOR IN BUSINESS

ADMINISTRATION (1999 – 1997)

COLEGIO UNIVERSITARIO RAFAEL

BELLOSO CHACÍN

(Maracaibo, Venezuela)



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