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Customer Service Manager

Location:
Rockland, MA
Posted:
July 25, 2016

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Resume:

Guilherme Facioni

** **** ****** / ********, ** *2351 / acvu7e@r.postjobfree.com / 213-***-****

Objective

To utilize my skills and training in client satisfaction, associate development and operational excellence to exceed expectations of the clients, and expand the growth of the company.

Education

University of Massachusetts Boston, Boston MA September 2014 - Current

Major: Accounting

GPA: 3.4

Massasoit Community College, Brockton MA September 2010 – 2013

Major: Liberal Arts

GPA: 3.2 (Honors)

Pensacola High School, Pensacola FL September 2005 – 2009

GPA: 3.3

Work Experience

Entercom, Boston, MA September – December 2015

WEEI-FM, WAAF-FM, WRKO-AM, Red Sox Radio Network

Business Department, Accounting Intern

Accounts Payable Experience

-Performed accounts payable functions for company’s expenses including:

coding invoices to proper general ledger accounts

-Assisted with accounts payable accrual

-Completed check runs from scanning original invoice to printing checks

Accounts Receivable Experience

-Assisted with weekly/monthly invoicing

-Assisted with preparation and mailing of monthly statement of accounts

-Pulled payments for short/duplicate payment

Dunking Donuts, Abington, MA April 2011 – Present

(Shift Manager)

-Directing employees to provide fast and accurate service

-Oversee employees working to ensure they are living up to their position

-Provide excellent customer service when resolving issues/concerns

-Administered and deposited the day’s revenue when manager is not available

Brockton Foursquare Church, Brockton, MA January 2010 - Current

-Portuguese/English interpreting during services for English speaking members

-Responsible for music technology and audio

-Responsible for preparing lessons and counseling youth

Certifications

-Liberal Arts Associate Degree (Massasoit Community College)

May 2013

-Accounting (University of Massachusetts, Boston)

January 2014 - Current

-Food Safety Manager Under the Conference For Food Protection Standards

June 2013

-Allergen Awareness Training

June 2013

Other Professional Skills and Languages

-Computers: Proficient with Microsoft Excel, Word, Power point, Pages

-Languages: Speak, read and write Portuguese and English fluently. Also speak

Spanish fluently

Community Involvement

- Brockton Foursquare Worship Team, Brockton MA August 2010 - Present

Guitar/Bass player

- Brockton Foursquare Interpreting Depart., Brockton MA May 2011 - Present

Interpreter

- Brockton Foursquare Youth Depart., Brockton MA August 2013 - Present

Teacher



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