Jakki Frazier

773-***-**** Houston, TX *****

acvu6y@r.postjobfree.com www.linkedin.com/in/jakkifrazier

Health Administration / Project Coordinator / Customer Service Relations / Patient Access Representative

Data & Reporting / Human Resources Assistant / Community Health Worker

Summary of Qualifications

Over five years of experience with providing customer & project support in my various positions, environments such as health and hospital centers, retail facilities, & popular demand stores. I possess unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Education

Bachelors of Science in Healthcare Administration – Texas Southern University, Houston TX – 2011

Masters of Science in Healthcare Administration Texas Southern University, Houston TX In Progress

Professional Profile

Became the lead "go-to" person and particularly challenging calls or customers as one of the company’s primary mentors/trainers of both new and established employees.

Interacts with people in external organizations like private sector, voluntary groups and social services

Responsible for supervising and managing clerical as well as administrative staff

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Provide required leadership, support and direction for office initiatives and special projects.

Assisted the director with administrative duties such as filing, displaying professional telephone etiquette, processing payments, and running errands.

Developed critical relationships with health center leaders to implement breakthrough changes.

Managed office operations and work flow, office staff, including recruitment, performance

Provided support and performed regular QA reviews for client intake, registration and scheduling functions.

Responsible for verifying insurance, scheduling patient appointments, answering phones, assisting patients with general information

Experience

Shift Supervisor/Manager – CVS Pharmacy – June 2015 - Present

Lead Client Services Coordinator – River Oaks Animal Hospital- Aug 2014 – May 2015

Store Lead/Cashier – Houston Zoo Gift Shop – Feb 2013 – June 2014

Health Administration Intern – Sunnyside Health Center - Feb 2011- May 2011

Cashier – HEB Grocery Stores – Aug 2009 – Dec 2012

Health Internship/Volunteer – Advocate Health Center – May 2009 – Aug 2010

Secretary – Texas Southern University Athletics Department – Aug 2006 – May 2012

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