RENE A. SOLIS

***** **** ******

Missouri City, Texas 77459

281-***-****

acvu6v@r.postjobfree.com

PROFESSIONAL SUMMARY An able, confident, dependable, reliable, self-starter Information Technology experienced professional seeking a position that reflects my experience, interpersonal skills and personal attributes including dedication, goal oriented, creative and the ability to follow through. I am a consistent, working, highly motivated and detailed oriented team player

EXPERIENCE

[INFORMATION SECURITY ANALYST - BAYLOR COLLEGE OF MEDICINE]

IT Security & Compliance - Houston, Texas [January 2003 – April 2014]

Develops and maintains an integrated program to protect the integrity, confidentiality, and availability of Baylor College of Medicine information resources

Primary responsibilities include information support of Business, Clinical, and Research information systems, Enterprise Network Security Systems, including Firewall, Web Filtering, Security Incidents and Investigations. Assisting in the development of security initiatives, technologies, issues, and direction for enterprise utilization guidelines and policies

*Security, systems and network analysis of BCM enterprise network for infrastructure intrusions, applications, operating systems, firewalls, proxy devices and malware detection

*Conduct preliminary incident response, event analysis on all detected / reported threat intelligence, risk analysis and vulnerability testing

* Monitor information security alerts though the use of SIEM to respond, triage, escalate and remediation of unauthorized activity as needed. Alerts include logs from firewalls, IDS, OS, Antivirus, web application firewalls, and web servers

*Review security events that are detrimental to the overall security posture; analyze and detect sophisticated and nuanced attacks, discern false positives from enterprise configured policies

*Provide strategic analysis, real-time auditing, investigating, reporting, remediation coordination and tracking of security-related activities

*Process intelligence from various information security sources and integrate with protection devices

*Perform correlation of events from network, enterprise, host sensors and conduct periodic information security systems analysis to modify or establish system framework controls regarding levels of access, provide recommendations and improvements

*Assist with enterprise HIPAA compliance efforts, processing security-related services, change control and security research

* Provide and maintain daily information, resource and technical support

* Lead Security Analyst for Enterprise / Mobile Solutions Projects

(IDM IDS MDM)

*Primary analyst for Microsoft Windows Security / Servers enterprise policies (CIS MBSA TripWire)

*Project Lead for BCM Enterprise Encryption desktop & laptop solutions (PC Apple)

*Lead Enterprise Security Incident investigator for all BCM and Human Resource / Employee Relations related incidents, forensic analysis and reporting (EnCase Helix Evidence Tracker)

* Accomplish information systems and organizational missions for enterprise objectives, priorities and schedule deadlines by working effectively as part of the IT Security and Compliance team, direction of management and coordination with multiple departmental IT team members

[SR. TECHNICAL SUPPORT SERVICES ANALYST, LIII - BAYLOR COLLEGE OF MEDICINE]

Office of Information Technology (OIT) - Houston, Texas [January 1996 – January 2003]

Senior Technology Desktop Support Services Analyst - assigned to college critical departments: Accounting, Finance, Human Resource / Employee Relations, International Services Office of the President and Payroll

Highly technical, front-line representative for Baylor College of Medicine, delivering innovative, world-class, customer support to a large, complex and constantly changing organization. Identified, diagnosed and resolved 1st---2nd---3rd tier critical, impact, and technical issues

Technical support responsibilities include, but not limited to, Incoming - Outgoing Call Center, On/Off-site & Remote Desktop Client Support, Analyze- Installation and Maintenance of department critical applications. Hardware / Software applications & OS Support of laptop_ workstation (PC Apple) computer systems, Active Directory – GPO user account administration, Cisco-HP network T1, LAN-WAN-WLAN, SIP and VOIP technology support, develop alternate proposals and recommendation of new applications, end user training, desktop management applications rollout, Handheld- Mobile Device / PDA support, various external peripheral equipment such as printers, scanners, mfd and proprietary laboratory required hardware devices

*Senior Level Support Team Lead: 8 Field Support team members

*Provide effective interaction and communication with client base, team members, third party vendors, manufacture technical support and management

*Primary Technical Leadership for high visibility IT projects & programs administration, end user support and training

*Diagnose. troubleshoot, resolved complex & non-routine hardware/software application integration issues

*Project Management support for implementation, rollout, upgrades, enhanced utilization, support of business system software and perform offline development system testing

*Analyze and document business processes and system requirements for information system projects, including initial implementations, upgrades and additional/enhanced functionalities

*Implemented creative and alternative technical solutions using approved methods in accordance with established procedures and service levels to all field support team members

*Monitored and assigned departmental service requests while maintaining SLA priorities and daily report administration (Remedy Service Now)

*Develop BCM field support technical landscape, architectural and departmental proprietary applications documentations for internal utilization and training of support staff

*Collaborate with OIT leadership and other IT staff to solicit, communicate across all IT & departmental levels regarding assigned systems and projects

*Installed, upgraded and maintained departmental specific financial software packages such as Tax Navigation, Chase Online Banking, Cash Management and Immigration applications

*Project coordinator and team lead for implementation of BCM ID Badge system and database administration for BCM Human Resource department

*Researched, presented and implemented solutions with BCM Food Services departmental cash register systems

*Solid trouble shooting abilities, strong technical and analytical skills

*Excellent verbal and written communication, interpersonal and organizational skills

* College wide support of over 5000 User Base

*Technical team member for system wide outages & disaster recovery

*After hour on-call rotational support

[TECHNICAL SUPPORT ENGINEER- COMPUTIZE, INC.]

Houston, Texas [January 1990 – December 1995]

* CompuTize (SYEX) Engineer: benchmark testing, development, evaluation, industry research, implementation, recommendations and rollout of clone computer division

*Manager Technical Supervisor: support staff of 7 with base level system builds, quality assurance pre-deployment testing and overall operations *Technical support for Houston, San Antonio, Austin and Dallas regions

* Service hardware and software technician: troubleshoot and repair of various brands of PC / laptop computing devices including Apple/Macintosh, AT&T, Canon, Compaq, Clone, Dell, Gateway, HP, Hyundai, IBM and Toshiba. Laser Dot Matrix printers: NEC, Epson, HP, Lexmark, Panasonic, Tektronic– including scanners and numerous internal – external third party peripherals

*Novell – Netware network support: 10Base-T hardwire server / client installations for all Houston locations, maintain and troubleshoot network connectivity and services, equipment and user account management

*Team lead, supervisor configuration division: support staff of 8 with pre-order system configurations (OS, hardware devices, memory upgrades, etc) training of new employees, hardware inventory control, progress reports, development of all process’, procedures templates and documentation guidelines for departmental utilization

[SECURITY ALARM SPECIALIST - SENTREX SECURITY SYSTEMS]

San Antonio, Texas [January 1988 – January 1990]

* Onsite commercial & home security system installation technician

*Install, maintain, or repair security systems, alarm devices, or related equipment, following blueprints of electrical layouts and building plans

*Test backup batteries, keypad programming, sirens, and all security features in order to ensure proper functioning and diagnose malfunctions.

*Troubleshooting circuits and sensors, following wiring and system specifications, & repairing of microelectronic circuit board level components on all security alarm modules & infrared motion detectors

EDUCATION

[CBM EDUCATION CENTER SAN ANTONIO, TEXAS]

Electronics Technology Associates Degree

[DEVRY INSTITUTE OF TECHNOLOGY IRVING, TEXAS]

Electronics Technology Associates Degree

LEADERSHIP Effectively demonstrate the abilities to work under a highly stress oriented- various priority service level deadlines & able to manage and maintain multiple projects. Communication by way of enabling team members by not only assisting with any troubleshooting related issues but to mentor my team by transferring working knowledge along with the ability to provide an overall production work ethic that consistently met and or exceeded departmental goals. Proven results in willingness to go above and beyond assignments to ensure completion

HARDWARE

808*-****-*** 386 486 586 Pentium I-IV - Core i7

AMD Intel Celeron Xeon processors

SATA/ PATA SAS SCSI / SSD hard drive utilization, various SD memory / video card reader format technologies

AGP EISA IDE MFM Integrated PCI RAID- adapter cards, controllers, internal-external serial/parallel/USB1.0-3.0 devices

Apple, Canon, Compaq, CTX, Dell, Fujitsu, Gateway, HP, Iomega, IBM, Mitsubishi, Mitsumi, Lenovo, NEC, Okidata, Seagate, Sony, RCA, Ricoh, Toshiba, View Sonic & Xerox manufacture related device hardware. Avaya / Cisco VOIP technologies, NAS Backup solutions, Tableau Forensic Bridges (SATA, IDE, SAS, FireWire), Digital / Mobile devices, multifunction mopier devices, ASUS/Cisco/D-Link/Intel/Linksys/Netgear network adapters. Office/scan/inkjet/ Photo Smart/Laser Printers, PDA / IOS devices, Tablet PC’s, Scanners & Servers

SOFTWARE

Desktop Server Applications: Adobe (AIR/Distiller/Flash/Reader/Shockwave), Antivirus Utilities (McAfee, Norton, Symantec, Trend Micro), Authority Law IDS, BlackBerry, Business Objects, Cloud Apps, Control IT, Chase Link, Cisco Network, Citrix Client, Cyborg ST, Dolphin Inventory, DIS, DTS, Eudora, Evidence Tracker, ERAS, Exceed, MS Exchange Server, FAMIS, FTP, Ghost, Google Apps, HP Network, Help Alert, Hyper Prep, Hyperion, ID Works, Intellisync, Internet Browsers (Chrome Explorer Firefox Netscape Safari), Immigrant Pro, IPAQ, Java, Jet/Web Admin, Legato, Lotus Notes/Organizer, Net Framework clients, Nessus, Novell, MS Office versions 95-2013 & 365, MS Project, MS SQL, Oracle, Pagis Pro, Palm Desktop, Photo/Print Shop, PQMagic, Ptrack, Publisher, QRadar, QuickTime, Remote Desktop Support protocols, RAM3000, Real Player / Jukebox (3-17), IT Service Management (Remedy Service Now), Sal-Sys, SAP, Smart Term, SharePoint, Tripwire, Unistation, VMware, Websense, MS Visio, Winqvt, Windows Media Player, VPN clients & Windows Server Update Services (WSUS), WP Corel Suite, WindStar Tax Navigator. Operating Systems: Apple Mac OS (7-OS X, IOS), DOS 3.0-6.22, Server NT/2000, Windows OS Versions 3.0 - 8.1 (32-64 bit), Windows NT Server 3.51/4.0 & Server 2000-2008 R2. Diagnostic Utils: DoD hard drives wipe utilities, Malware Spyware Utilities (Ad-Aware, AVG, Comodo. Malwarebytes, HijackThis, PC Cleaner Tools, Spybot, Hiren's BootCD, Microsoft Baseline Security Analyzer (MBSA), Wireshark. Data Encryption: BitLocker, FileVault, PointSec, PGP, Sophos, TrueCrypt. Forensic Analysis: EnCase Helix3

CERTIFICATIONS

MCSE – Microsoft Certified Systems Engineer

MCP – Microsoft Certified Professional

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