CAREER OBJECTIVE

Service-focused, technically skilled and hardworking office support professional with six years of experience as an administrative assistant, receptionist and telephone operator.

SUMMARY OF QUALIFICATIONS

Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.

Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers

Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key customers.

Led "cleanup" of company database and files.

Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.

Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.

Expert interpersonal and communication skills -- known for tactful handling of sensitive, confidential issues; ability to resolve customer complaints; and timely completion of polished, executive-level reports and presentations.

Reputation for dependability, honesty, dedication and enthusiasm. Provide premium service to both internal and external customers.

WORK HISTORY

Dec. 2015-May 2016 HealthMarkets

License Agent

Agent/Broker

Worked on commission

Made Lead calls to set up appointments

Met with client, gather personal information on call sheet

Quoted them on insurance, supplements

Put them in system

March 9,2015 Trusted Senior Specialists

License Agent

Call Center Sales

Dialer

Sugar leads

I used dialer to get leads and call beneficiaries on the phone to offer plans

I would get leads on Sugar and call beneficiaries to see if they were turning 65,

I would put Beneficiary’s personnel information: Name Address Date of Birth City State

If had contact with them, try to help them in whatever help they needed

Sept.2014-Nov.2015 Univers Work Place Solutions

Benefit Enroller

Data Entry

Enrolled Team Members of Tyson Chicken in their new Health Plans. Explained the importance of the insurance benefits we had, how it would help them. How much they would pay. At the end we recorded everything they said yes or no to.

October 2013- july 2014 Reliable Insurance

License Insurance Agent

Collections : pick-up payment from client and data entry on hand-held computer

Cash flow: count money and balance put all info on turn-in sheet

Sales

Prospect

Service to clients on their needs

March 2013-July 2013 On-Track Staffing

Teleplan Electronics

Cell Phone Inspector

Inspected I Phones checking the condition of phone plus serial number, model number

Data Entry: Put all information on computer about phone; verifying if what customer said was correct or not.

Wiped out all customers information using ITunes, charging phones, etc

Had to do 16 phones an hour

Aug 2010 – Nov 2012 Professional Career Institute (PCT)

Administrative Assistant

I served as first point of contact for students, faculty and staff calling or visiting the main administrative office. Efficiently operated campus switchboard and provided prompt, courteous and knowledgeable assistance.

Lead, guide, and staff/student employees, and volunteers performing related work;

I handled multifaceted clerical tasks, such as data entry, filing, records management and billing for the office

Ordered office supplies and maintained database and ensured the delivery of premium service to students.

Communicated effectively with multiple departments to plan meetings and prepare welcome packages for new students. Established strong relationships to gain support and effectively achieve results.

Sort documents; code, log, review for accuracy; match supporting invoices to procurement documents; and verify invoices for payment.

Handle cash and cash related transactions, issue receipts, record and type money lists, and balance cash fund.

Enter cash transactions in ledgers and reconcile cash reports; prepare bank deposits.

May 2010 – Aug 2010 Montgomery County Cardiovascular Associates

Externship/Internship

Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Earned a reputation for rapidly and calmly resolving customer complaints.

Adeptly handle administrative matters including screening calls, managing calendars, and planning meetings, composing documents and organizing offices for efficiency.

Thrived within busy environment, requiring the ability to multitask and maintain organized computer and hard-copy files.

July 2009 – May 2010 United States Census Bureau

Enumerator (Seasonal)

As an “Enumerator” I was responsible for I verified the information on the listed for people with the census bureau. Plus, taking detailed and organized notes & Speaking with people to certified new data and information was correct

Jan 2006 June 2009 Alternative Mortgage

Receptionist/Administrative

I handled multifaceted clerical tasks, such as data entry, filing, records management and billing for the office

I coordinated travel arrangements, maintain and ordered office supplies and maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work.

Operated telephone switchboard station

Answered, recorded, logged, and processed all calls, requests, questions, or concerns

Received, recorded, and relayed messages correctly, totally, and legibly

ADMINISTRATIVE SKILLS

Telephone/PABX Operator & Front Desk Reception

Customer Service

Filing & Database & Records Management

Executive & Administrative Support

Quick-Books Experience

Complaint Handling

Data Entry (45 WPM)

Computer Skills: Word, Excel and Power-Point (basic)

EDUCATION

Montgomery County Cardiovascular Associates, 2010

Lone Star College North Harris, General, Studies 2005

Houston Community College, GED, 1982

License Insurance Agent 2014

EDUCATIONAL AND COMMUNITY ACHIEVEMENTS

President’s List for 4.0 G.P.A. and Perfect Attendance

CPR/First Aid Certified for Adult & Child through American Heart Association

References upon request

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