Max Gallardo

St Petersburg, FL 240-***-****

acvu51@r.postjobfree.com

PROFESSIONAL SUMMARY

Fifteen years experience as a systems analyst performing computer networking and support, hardware and software installation, troubleshooting, and customer service for large-scale corporations. (Yahoo, Exxon, Citibank, HP, etc) Excellent teamwork and organizational skills, including CEO, CFO and COO support. Ability to meet deadlines, multitask, and work accurately and independently under pressure. Fluent in Spanish and English.

Technical Skills

Virus and spy-ware removal Inspect, order and replace defective components

OS installation and support VISTA, 7, 8 and Symantec Ghost

Data Recovery, transfer and backup Senior Desktop Support Level

LINUS, Red hat servers, Remedy VOIP setup & troubleshooting

A+ Certification Ticket system, VPN, Deployment

Networking: TCP/IP, WLAN routers PC: Lenovo/HP/Acer/Dell etc

PROFESSIONAL EXPERIENCE

VITIL SOLUTIONS Sarasota, FL [MAY 2016 ~ JUNE 2016] (contract)

Equipment deployment team, IT script specialist and equipment configuration.

Prepared 800 machines per day for deployment into schools for staff and students.

Installed images onto computers and ran scripts through configuration and setups.

Managed process of preparing, allocating and transporting computers from site to school for deployment.

ALLSHOPPINGS, DATA ENTRY International [JAN 2013 ~ APR 2016] (company dissolved)

Business developer and Data entry

Strategic assessment of business development and deployment.

Quality control reviews of work orders and loans based on specific policies and procedures established by quality assurance and operations management.

Reviewed and prioritized incoming work, contacted appropriate resources as needed; entered transactions into PC using multiple systems.

DIGITAL LIFE/AT&T Sarasota, FL [JUNE 2014 ~ MAY 2015] (contract)

Equipment deployment team. IT support and equipment configuration.

Maintained and supported all facility servers, computers, security devices and customers.

Patched, configured, install and cable servers, outlets and internet server machines.

Installed and configured security equipment including: Security camera, digital life station and its servers.

CITI BANK GROUP Tampa, FL [OCT 2014 ~ MAY 2015] (contract)

IT Professional

Maintained and supported all facility servers and its 6000+ customers.

Strategic assessment of business development and deployment.

Configured, tested and troubleshot Thinkcenters, HP & Dell laptops, desktops, printers, scanners.

Server and switch patching, cabling and port assignment.

MORGAN STANLEY & IBERIA BANK Sarasota, FL [JUN 2014 ~ OCT 2014] (contract)

Support Technician (SMALL CONTRACTS)

Deployment/migration project from XP to WIN 7.

Configured, tested and troubleshot internet connections, HP & Dell laptops, desktops, printers, scanners.

End-user training of equipment and software, and supported over 200 users.

Repaired and replaced patches, cables, switches, broken/defective hardware on PC’s, laptops, and printers.

INTERAMERICAN DEVELOPMENT BANK Washington, D.C. [FEB 2012 ~ NOV 2012] (contract)

Equipment deployment team, help desk support and equipment configuration.

Maintained and supported all facility servers and customers.

Used Remedy as ticketing system and lotus notes as working tools.

Created and installed new images for new systems using Symantec Ghost.

Installed and configured computers, printers, hubs, switches, routers and other network hardware.

EXXON, Buenos Aires Argentina. [MAY 2010 ~ SEPT 2011] (moved back to US)

Data Center Technician. VOIP/PC help desk support, control verification & KCV Director.

Maintained and supported all facility servers and customers.

Kept daily access records to the building and restricted areas. Network security coordination.

Designed a general simpler access control verification method.

VOIP equipment installations, configuration assigner, cabling and patching.

Server and switch patching, cabling and port assignment.

YAHOO. INC Reston, VA [JUN 2008 ~ FEB 2009]

Data Center Technician

Maintained and supported all facility servers and customers using, ticket system, Red hat, SQL and Linux.

Troubleshot, swapped, and repaired hardware including: power supplies, CPU’s, hard disks etc.

Arranged hardware returns of materials with RMA.

Installed operating systems, including FreeBSD and RHEL, over servers DELL, HP, SUPERMICRO etc.

Managed incoming/outgoing merchandise/packages/machines. (70 to 400lbs machines)

Beat record of most rebooted servers in a day under critical circumstances.

Organization of American States Washington, D.C. [MAY 2007 ~ MAY 2008]

Help desk Support Specialist IT

Provided technical support for 1000 users using OAS tracking systems, email and phone.

Installed and troubleshot HP printers LaserJet 4, 4 plus, 2100, 4200, 4600 and so forth.

Added new users to domain controller, including configuration of printers and their profiles

Troubleshot network interface cards, network cables, patch panels and switches.

Remote support to users in other locations using go-to assists software.

South Swiss Technologies Bethesda, MD [AUG2003 ~DEC2004] & [JAN 2007 ~ APR 2007]

On-site Computer Technician, Business developer.

Strategic assessment of business development and deployment.

Provided on-site repair services for residential customers and sold merchandise, computer parts.

Diagnosed and resolved computer problems within all of Microsoft operating systems.

Installed and configured computers, printers, hubs, switches, routers and other network hardware.

Rebuilt computers to perform hardware upgrades.

EDUCATION

Image Campus, Buenos Aires, Argentina [2005 - 2006] Associates Degree, Systems Analyst

Prince George Community College, Prince George, MD, USA [2007] Master locksmith degree

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