** ********** **., ******, ** ***** 936-***-**** acvu4s@r.postjobfree.com

Henry N. Spikes

Objective

To obtain a position as a Technical Support Representative.

Experience

*/*/**** – Present

Images by Noah

Huntsville, TX

Technical Support Technician

Install and configure new IT equipment. Install software and remove viruses. Assist staff with technical issues. Resolve issues with copiers, printers and scanners. Install and maintain new networks. Install surveillance video systems. Install and repair audio/video systems. Install and fix video/teleconference systems.

5/1/2012 – 4/30/2016

Office of the Inspector General

Huntsville, TX

Criminal Investigator

Investigate violations of state and federal law committed by offenders, employees, contract staff, visitors, and civilians who involve themselves in subversive criminal activities that have the potential to breach the security of TDCJ facilities. This job requires daily uses of Microsoft Word, Excel, and Access.

5/15/2003 – 5/1/2012

Texas Department of Criminal Justice

Huntsville, TX

Correctional Officer V

Maintain custody and control of TDCJ offenders through daily job functions. Ensure a safe environment for both staff and offenders in TDCJ facilities. Assure accurate counts and maintain security by all means necessary.

6/1/2004-12/1/2005 Office Depot Huntsville, TX

Sales Associate

Assist Customers with technological concerns and requests. Provide customers with best advice for making the best technology purchase. Keep up with the current technology and know how to operate new technology.

6/2/2002-8/16/2002 Windham ISD Huntsville, TX

Technical Assistant

Assist electronic technician with installation of TV cable systems, radio systems, and surveillance systems. Ensure that every project is completed and functioning properly.

Education

5/2002-8/2009

Sam Houston State University

Huntsville, TX

Bachelor’s of Science

Major: Industrial Technology (Electronics)

Minor: Management Information Systems

Skills

Microsoft Word, Excel, Access, PowerPoint, Windows XP, Windows Vista, Windows 7,

Networking, Pc Hardware Diagnostics, PC Troubleshooting, Pc Repair, Device Installation, Software Installation, Telecommunications, VPN, Remote Desktop, Surveillance Systems, Active Directory

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