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Manager Customer Service

Location:
Newark, NJ
Posted:
July 25, 2016

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Resume:

GREGG M. FELDMAN

* ****** *****, ******, ** ***** 203-***-**** acvu20@r.postjobfree.com

Strategic Hunter – Serial Networker – Client Whisperer

Proven success in end to end sales, executive-level relationship development, client management and optimization, cross-channel marketing and multi-project management. An effective problem solver (proactive/reactive) with career-long commitment to over delivering on client and employer objectives.

Expertise includes: Pipeline Development, Capabilities Presentations, Contract Negotiation, Tradeshow Marketing, Eternal Networking and Winning Sales & Marketing Communications Development

EXPERIENCE

MIB Enterprises Inc. – Consumer/Corporate Rental Group Danbury, CT

GM, Director Client Services & Business Development 2013 – Present

Consultant 2012 – 2013

Recruited to save struggling transportation company. Development, implementation and execution of comprehensive sales, marketing and customer service programs, resulting in exponential growth in revenue and market share won from global competitors, positioning company as a viable acquisition target.

Results:

200% Revenue Growth in 36 months

190% Fleet Utilization Increase in 36 months

Secured strategic partnership with global rental leader to expand services/revenue with no investment

Established multiple referral partnerships with local, complementary and competitive businesses

XL Communications Inc. – Employee Engagement Consulting Wilton, CT

Principal, Director of Client Development 2004– 2013

Manager of Client Development 2002 –2004

Developed and managed all aspects of sales and retention functions for long-standing Human Resources professional services firm. Successfully positioned “David” agency to compete against industry “Goliaths” to acquire new business including:

AvisBudget Group

Boehringer Ingelheim

Dollar General

Lord & Taylor

Pitney Bowes

Marriott Hotels

Scholastic Inc.

Avon

Coca Cola Bottling Company

Pernod Ricard

News America Inc.

Wegman’s

Nestle Waters

The TJX Companies

Results:

Generated 95% of all new clients during tenure and 90% of active clients at time of departure.

Earned 30% year over year commission increase 2004 -2007 with 100% increase in 2008.

2011 - Increased New Business 300% over prior year.

Business Development/Retention:

Pipeline development via continuous industry networking/cold calling/ referral source development, capabilities presentations, (live/virtual) proposal development, contract negotiation and ongoing client relationship management/cross-selling.

Gregg Feldman

203-***-****

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XL Communications Inc. (continued)

Marketing:

Strategy development and optimization, branding, identity and collateral development, ad design and media planning, trade show sponsorship/design, client survey development and analysis. Dynamic marketing website design, content management and social media marketing strategy/management. Work with internal consultants to enhance and/or develop new service offerings to keep with/ahead of current trends.

Synapse Group Inc., A Time Warner Company Stamford, CT

Manager, Online Business Development 2000 – 2002

Manager, Online Affiliate Network 1999 – 2000

Identified, evaluated and acquired major online marketing partners including Ebay.com, Half.com, Colonize.com, Primedia, iWon.com, and WebMD. Developed and provided custom PowerPoint presentations targeting multiple industries. Authored and managed profitable contracts throughout negotiation process. Developed and implemented multi-faceted promotional strategies. Perpetually managed and optimized existing marketing partnerships.

I-Traffic, Inc., An Agency.com Company New York, NY

Account Planner 1998–1999

Developed media strategies consistent with client's online branding objectives Negotiated and implemented ROI-based media plans utilizing various online media Managed client relationships through all levels of account development Managed internal team to provide full spectrum of account services Analyzed campaign performance data to develop optimization strategies

Bernard Hodes Group - Recruitment Communications New York, NY

Account Manager, New Media 1997–1998

Provided daily client communication as lead interactive contact. Developed online media plans utilizing various general and targeted career websites. Performed media negotiation through relationship development with vendors. Compiled detailed online media performance reports. Managed custom website development incorporating multiple technologies. Created and delivered new business presentations.

Account Executive, Recruitment Advertising (1996–1997)

Provided account service/coverage as daily contact for KPMG and Time Inc. clients. Facilitated focus groups. Performed media research, planning and purchasing. Developed ad copy and display ad layouts. Developed and managed various recruitment projects (College, Diversity, IT).

EDUCATION

Pace University, Pleasantville, NY

BA: Literature & Communications, Concentration: Advertising

PERSONAL INTERESTS/AFFILIATIONS

Board of Directors, Camp Laurelwood, Madison CT (2012 – Present)

VIP Coordinator, CT Sports Foundation Against Cancer (2005 – Present)

Communications Committee, Temple B’nai Chaim, Georgetown CT (2013 – Present)

Alumni Chair, Delta Upsilon International Fraternity, Pace University Chapter (1995 – Present)



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