Michelle Williams-Morgan

*** ********* ****** *** ***, Etobicoke, ON M8V 3B6

647-***-**** acvtz7@r.postjobfree.com

OBJECTIVE

Full Time Sales Manager

Highlights of Qualifications

Over 10 years’ experience within the Customer Service Field

Excellent Communication and Interpersonal skills, demonstrated through pervious work experience.

Creative and cost-conscious problem solver; responsive to customers’ needs

Thorough understanding of critical customer service skills

Obtained extraordinary and long service award

Computer Skills include MS Word, Excel, and Outlook

SKILLS AND EXPERIENCE

Management Skills

Resolved customer complaints and ensured customer satisfaction is maintained

Planned weekly work schedule for staff ensuring they are comfortable

Maintained company standard by monitoring staff performance

Coached staff on Health and Safety Standard

Consulted with clients on a one to one basis to develop rapport to encourage repeat business

Handled up to 80 incoming calls per month regarding inquires and concerns

Problem Solving Skills

Combined patience, determination, and persistence to troubleshoot customer questions

about product information

Assisted with customer complaints by listening, addressing concerns such as returns, product defects, information while finding a mutual resolution to officiate customer satisfaction

Presented an efficient approach to support patrons by offering an enjoyable experience

Resolved problems before resorting to speaking with a manager

Communication Skills

Greeted clients in a professional and welcoming manner; directed clients to appropriate staff

Solved customer complaints and provided accurate information regarding accounts

Communicates effectively with patrons, staff and management to convey ideas,

suggestions and accommodations

EMPLOYMENT HISTORY

Classroom Teacher/Center Manager

Ministry of Education Kingston, Jamaica 1998-2016

Hostess/Tim Horton Toronto, ON 2016-current

EDUCATION

Human Resource Management

Seneca College Toronto, ON 2016

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