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Customer Service Management

Location:
Nigeria
Posted:
July 23, 2016

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Resume:

PRINCE CALEB IKWUJI

Contact details

****, ******** *******, ***** ******, Lagos

Tel: 080********, 090********

E-mail: acvtvf@r.postjobfree.com

Web: www.linkedin.com/profile/princecalebikwuji

E-passport No: A07284757

Profile

A motivated and vibrant degreed strategic marketer, PR consultant, customer satisfier, corporate communicator, and business development executive with highly visible senior management accountabilities eager to bring to your firm ability to significantly increase growth, profitability, efficiencies and shareholder-value.

Possessing a record of delivering great service, achieving targets, as well as recognizing and developing opportunities, doing all these whilst contributing to the overall performance of a team.

Career Objective

Looking to join a stable company that offers me a consistently positive atmosphere to invent and implement new ideas in communications and sales, for the betterment of the organization and improvement of my professional skills.

Key Skills

Sales

Retail Development

Image Management/Corporate Communications

Marketing

PR and Brand Management

Administrations and Operations Management

Academic Qualifications

Philanthropy University/University of California, Berkeley, 2015

Social Sector Leadership Certification: expected March, 2016

Masterclass Management Institute, USA, 2014-2015

Master Certificate in Marketing Management (Mini MBA)

Alison Institute of Management, Parkmore, Galway, Ireland

2011 - 2015

Diploma in Customer Service.

Diploma in Business Communications.

Diploma in Applied Psychology – Consumer Behavior

Kogi State University, Anyigba, Kogi State 2006 - 2010

Bachelor of Arts (in Communication and Theatre Arts), Majored in Marketing, Audience Engineering, Event Management, Writing, Acting and Criticism.

Anwarul Model College, Agege, Lagos State 1997 - 2002

SSCE O’ level

Certifications

*Nigerian Institute of Public Relations (Associate Member), expected March 2016 *NYSC Discharge Certificate * Diploma in Data processing * Negotiation Certificate *Sales Fundamentals Certificate * Operations Management Certificate *Business Etiquette Certificate * Business Acumen Certificate *Business Ethics Certificate

Relevant Experience

Director, Marketing, Business Dev. & Talents Management

Kisil Entertainment Network, Feb 2016 – date, Magodo GRA, Lagos .

Work with top management to identify and evaluate market, new target and develop and implement strategic sales plan.

identify business opportunities by identifying prospects and evaluating their industry positions and needs, and tailoring solutions to these identified needs.

In charge of managing A-list artistes, their brands and businesses.

Vice President, Marketing, Promotions and Brand Management.

Saint Lauret Luxury Limited, August 2015– Jan. 2016, Lekki, Lagos State.

In charge of creating excellent customer service culture, researching on current trends and customer profiles and ensuring the customer database is maintained and updated. Developing, growing and establishing networks in the market whilst providing luxurious, customized service to VIP clients.

Managing the Lagos retail store whilst reporting to Board Directors

Supervising the creation and management of brand corporate website, which is being used as a landing page to collect data, e-commerce website, which is used for retailing, and Facebook page, which is used for brand expression, product-line-extension testing and customer interaction.

Liaising with retailers, Media, and bloggers on product activation, promotions and lunch.

Recruiting and training Models, Sales Associates and Customer Service Personnel.

Acting as brand Spokesperson and PR

Managing all B2B and B2C channels

Buyer/Personal Shopping Manager

Celeritas & Tifani Luxury, June 2014 – May 2015, Lagos State.

Responsible for initiating and driving specialist and personalized selection for exclusive customers

In charge of personal shopping strategy and plan formulation

Building and developing lasting relationships with each personal shopping customer to create a culture of excellent customer service

Oversee the design, production and distribution of corporate gift

State coordinator (Lagos/Delta)

2go Smart Model Search Nigeria Ltd., May 2015 – August 2015 (contract)

Selected to single-handedly create and manage social media platforms for model’s registration and participation in Delta: acted as stylist and fashion advisor to models

Generating marketing promotions; deliver promotional speeches to large groups of up to 400 youths to explain program

Acting as brand ambassador; visit firms to establish relationships with potential sponsors and match program to their needs

Managing photo shot and soft skills trainings for models

Managing and supervising the Miss Nature Nigeria Pageant

Business Development/ Sponsorship Procurement Manager

Citi Gist Magazine/Arise Igala Magazine, 2011 – 2014, Lagos & Kogi.

Managing relationships to create sales and new business

Researching to identify market trends and, potentially, new opportunities

Creating new leads, making presentations, sourcing sponsorships and Ads



Contact this candidate