HossamMahmoud

PERSONALDATA

Full Name: Hossam Rashad Mahmoud

Date of Birth: 31st of August 1980

Nationality: Egypt

Marital Status: Single

Location: Maadi, Cairo, Egypt

CONTACT INFO

Mobile: 012********

Phone: 010*-***-****

Email: acvtv2@r.postjobfree.com

Facebook: @hossam.rashad.71

Other: h acvtv2@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Jan 2013 to May 2016

(3 years and 4 months)

Front office supervisor/Night Manager at Coral sea water world Sharm el-Sheikh, Egypt.

Industry: Hotels and Lodging. Company Size: 501-1000 employees I amworking as a front office supervisor in front office department Acting night manager which is mean supervise the guest service agents responsible for their good appearance and conduct,ensure that all guests received a courteous welcome upon arrival,billing instructions are accurate and clear.related to the night manager recheck for any delay arrivals and arrangement their rooms,meals also make sure that all staff are doing their duties,resolve all problems for the guests during night time and any pending issues happens in day time with the duty manager

Jan 2008 to Dec 2012

(4 years and 11 months)

Front office manager (Cruise Ships) at Wings Tours & Nile Cruise ASWAN, Egypt.

Industry: Travel, Transportation and Tourism, Hotels and Lodging Company Size: 501-1000 employees

I worked as assistant front office manager in front office department at ( Jasmin Tulip Tamrhena and Orchid boats) Manage and monitor activities of all employees in the Front Office department making sure they

adhere the standards of excellence and to the guidelines set in the employee handbook, hotelpolicies and procedures, coaching, training and correcting where needed.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special request sand repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.

Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotels emergency response team.

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Jan 2004 to Dec 2008

(4 years and 11 months)

Assistant Front office manager (Cruise Ships) at Wings Tours & Nile Cruise ASWAN, Egypt.

Industry: Travel, Transportation and Tourism, Hotels and Lodging Company Size: 501-1000 employees

I worked as ass.front office manager in (jasmin-tulip -orchid and tarmenna) Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances,special requests and any other issues that may arise Assist the Front Office Manger in implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing,Inform all front office staff of daily activities, VIP arrivals, group activity Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.

Feb 2002 to Jan 2004

(1 year and 11 months)

Front Office Agent (Cruise Ships) at Wings Tours & Nile Cruise ASWAN, Egypt.

Industry: Travel, Transportation and Tourism, Hotels and Lodging Company Size: 501-1000 employees

Greet guests in a friendly manner and follow check in procedure Take payments and post accurately to guest accounts Follow set polices regarding cash handling Communicate with other departments in a friendly and professional manner Be aware of local attractions and restaurants and make recommendations to guests Handle incoming telephone calls and other guest communication in a discreet fashion

Accurately communicate with other shifts regarding issues arising from day to day operations

Other duties as required

EDUCATION

1998 - 2001 Bachelor in Sociality work

The Higher Institute of Social Work, Egypt.

Overall Grade: Good

ACHIEVEMENTS

participation in the achievements of (ISO 14001- ISO 22000 - ISO 9001) . CERTIFICATES ANDTRAININGS

May 2016 General English courses at Auc

Nov 2015 System Certification

participation in the achievements of (ISO 14001- ISO 22000 - ISO 9001) Jun 2014 Train The Trainer at Ministry of Tourism

support the development of trainers to works with future trainers and how to train themwith leadership skills and professional involvement Jan 2013 Stewarding Skills Development

attesting to successful completion of the knowledge and experience requirements,thereby reflecting a commitment to maintain the highest standards of competence as a hospitality professional

Jan 2011 Front office management fromMinistry of tourism, the Egyptian tourism federation and the Egyptian hotel association

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LANGUAGES

English and Arabic: Fluent.

TOOLS ANDTECHNOLOGIES

Advanced in Microsoft Word and Microsoft Excel.

AREAS OF EXPERTISE

Advanced in Management, Translation and Writing of proposals and reports. KEY SKILLS

Leader, Planner, Communicator, Problem Solver, Handles Stress LIKES

I like General reading, Surfing the Internet and fashion . 3

CV produced on 29th of Jun 2016 by

/www/www-data/wuzzuf.

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