SKILLS & ABILITIES

Excellent communication, interpersonal, analysis and leadership skills

Ability to work under pressure while meeting time constraints

Proven ability to work efficiently in both independent and teamwork environments

Good knowledge of identifying various test scenarios

Comfortable working with software development team in resolving defects, presenting the defect status reports, resolving requirement

Energetic and perseverant self-starter who is known for exceeding goals and objectives

Software Development Life Cycle (SDLC)

Unit, Functional, Regression, Integration, Smoke, User Acceptance, System, Performance, Load & Stress Testing

TECHNICAL SKILLS:

Testing tools

Quick Test Professional 9.3/11.0,

Bug Tracking Tools

HP Quality Center 9.0/11.0, Jira

Databases

Oracle 10g/11g, SQL Server 2008/2010

Languages/Scripting

SQL, Java Script, XML, HTML, CSS

Operating Systems

Mac OS X, Microsoft Windows 2000, XP, Vista, 7, 8, 10

Other Tools

UNIX/ LINUX, MS Office Suite 2007/2011

WORK EXPERIENCE

Jewelers Mutual Insurance, Neenah, WI April 2014 – March 2016

QA Analyst

Jewelers Mutual was founded by jewelers in 1913 and remains the leading insurer solely dedicated to insuring jewelry and the jewelry industry. Jewelers Mutual offers coverage for jewelry businesses in retail, repair, custom design, and jewelry appraising, wholesale, and manufacturing. Provides coverage for individuals' personal jewelry for residents throughout the U.S. and Canada. The project I worked on is “System Replacement Project” at the start of 2011 Jewelers decided to move on from there Legacy Systems like “PAS, PCA, EAS and AS400” and cumulate all into one centralized system called Guidewire. I was involved in Policy Center implementation in this project where I worked with a mixed blend of contractors and internal employees.

Roles & Responsibilities:

Attended weekly sprint planning meetings along with daily scrum meetings

Sat with the business team to discuss business requirements for user stories

Wrote detailed test cases for Policy Center Implementation for Commercial Lines of business

Responsible for developing and executing formal test plans to ensure the delivery of quality software applications

Created projects and sprints in Quality Center 11.0 as per the requirement from business users

Identified and logged defects found during manual application testing and test script execution

Worked with converted data and ensure all the converted renewals make it to the integrated environments of GuideWire

Automated script created are for execution of large number of policy & claims for using the concept of Parameterization by using Data Tables as the base and on the concepts of Regular Expressions

Used SQL Queries to access the corresponding databases

Developed and executed formal test plans to ensure the delivery of software applications

Ran Batch jobs as and when required like Workflow batches, financial escalations in claim center, commission payable, invoice, invoice due, disbursement, auto disbursement, new payment and workflow

Documented problems found during test on tracking tool system

Involved in Agile Methodology

Validated policies for various lines of business including Inland Marine, Business Owners Policy, and Umbrella

Worked closely with the leads to initiate a monthly regression testing

Environment: Windows 2000 Professional, QTP, Quality Center, ImageRight, Rally, Policy Administration System, Sharepoint, Claims Center, Policy Center, Billing Center and Contact manager

American Family Insurance, Madison, WI May 2012 – February 2014

QA Analyst

The company and its subsidiaries specialize in personal and commercial property/casualty insurance. Its coverage products include auto, homeowners, farm and ranch, and commercial liability. Its subsidiaries also offer life insurance and annuities and health plans.

Roles & Responsibilities:

Created test conditions and validated them with the Business Analyst, Development team and the Project Manager

Involved in Agile Methodology

Involved in the creation of manual test cases using Excel and shared on SharePoint

Involved extensively in the testing of the Functionality and User Interface for the various screens in the applications and also tested the flow between the various screens

Tests were planned and managed using Excel

Used Policy Center in Guidewire for auto and property policies

Managed the Defect Tracking process, which included prioritizing defects, assigning defects, and verifying defect-fixes

Prepared Defect Reports, Status Reports, and attended daily as well as weekly Defect Report calls and Status Report calls

Involved in User Acceptance Testing (UAT)

Closely interacted with developers in resolving defects and helped them recreate the defect by explaining the steps to reproduce

Environment: Java, SharePoint, UAT, HTML, Windows XP/7, Oracle 11g, SQL Server 10, Guidewire Policy Center

Aspen Marketing Services, Inc. West Chicago, Illinois August 2011 – April 2012

QA Analyst / Tester

Nissan Infiniti RMS (Retail Marketing services) portal allows dealers enroll in to different sales promotions promoted by Nissan Corporation and Aspen marketing services, Inc. This is “on-stop shop” designed to help automotive dealers enroll in different sales programs and take advantage fully. Customers will get information about current sales promotions in different channels direct mail, E-mail, phone, SMS and other. Dealers will be seeing the effectiveness of sales promotions by checking sales match reports. PHQ (Program Headquarter) sales team uses this portal, can track the status of current promotions, and can enroll behalf of dealers. Admin users will be able to set up new promotions and configures the site settings.

Roles & Responsibilities:

Performed functional, regression, end-to-end, and UAT testing

Wrote, updated, and executed test cases manually using Quality Center

Worked closely with developers to find out the gaps in functional requirements

Ran smoke test when changes made to code/ database or new functionality being added

Testing the hot fixes as part of production issues

Duties included documentation reviewing and analysis

Worked closely with project management teams

Responsible for analyzing the defects logged by client

Performed Smoke Test after each new build

Environment: Visual Studio 2010, SQL Server 2008, Oracle 10g, Windows XP, Quality Center

EDUCATION:

Northern Illinois University - Bachelors in Operations Management Information Systems (OMIS)

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