Customer Service Sales
Resume:
Charmaine V. Villanueva
*** ***** **. ********* ******* Pasig City
acvtt1@r.postjobfree.com
Career Objective Statement:
A committed & well-motivated young person who aspires to hold a position where I will be able to interact with customers on a daily basis. Highly articulate. Currently looking for an exciting opportunity in a customer focused environment, to deliver a high quality service & support employer’s vision,
Highlights of Qualifications:
Remarkable experience working as a consultant within a call center environment
Excellent written and verbal communication skills
Amazing ability to analyze and identify customer needs
Exceptional ability to work independently and with a team
Dynamic customer service professional experienced in both call-center and retail store settings.
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.
Build and maintain enduring customer relationships to boost sales and generate repeat business.
Professional Experience:
Level II Consultant, Convergys
May 2013- November 2014
Telstra Telesales
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
Helped company attain the highest customer service ratings
Recommended solutions within customer budgets and proactively followed up with all leads.
Customer Relations Officer, Telco Services International
January 2015 – February 2016
Telstra
Ensured customers were satisfied with every part of the flooring experience, from initial greeting through order completion.
Memorized the company’s product offerings; contributed sales increase for the quarter by communicating product benefits and providing excellent service.
Recommended solutions within customer budgets and proactively followed up with all leads.
Customer Service Consultant, ANZ Philippines
February 2016 – up to Present
ANZ Direct
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.
Educational Background
Our Lady of Fatima University Antipolo Campus- Bachelor of Science in Nursing (AY 2007-2012)
Juan Sumulong Memorial Junior College- Secondary (AY 2003-2007)
La Immaculada Concepcion School – Primary (AY 1997-2003)
Character References
Ma.Agnes Velasco
Product Trainer
Telco Services International
Camille Ann Suarez
Team Leader
Convergys Philippines
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