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Customer Service Project Manager

Location:
Washington, DC
Posted:
July 22, 2016

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Resume:

MARIE B. PLUMMER

**** ********* **., **

Washington, DC 20017

202-***-****

acvtqs@r.postjobfree.com

EXPERIENCE

NOVEMBER 2015 – MAY 2016

MARKETING DIRECTOR

WEALTH ACCELERATION INSTITUTE

8630 FENTON ST., SUITE 718, SILVER SPRING, MD 20910

301-***-****

Establish client relationships and follow up with clients for financial services.

MARCH 2012 – APRIL 2, 2015

SENIOR BENEFIT AND PENSION ANALYST/COUNSELOR

HOWARD UNIVERSITY, OFFICE OF BENEFIT AND PENSION ADMINISTRATION

2244 10TH ST., NW, SUITE 413, WASHINGTON DC 20059

202 806 - 1280

Analyze and interpret benefit programs and policies. Investigate and resolve employee and retiree benefit and pension issues. Liaison with venders and local government. Advise, educate and process employees and former employees regarding retirement and pensions. Organize and conduct retirement seminars and other benefit events.

2005 – 2012 REAL ESTATE PROFESSIONAL

RE/MAX REALTY SERVICES, 4825 BETHESDA AVE., SUITE 200, BETHESDA, MD 20814

301-***-****

Advise, assist and educate buyers and sellers in the negotiation and purchase or sale of real estate in Washington, DC, Maryland and Virginia.

2008 -2011 (PART-TIME) MANAGEMENT ANALYST

FRONT ROWE, INC., 13321 BALMORAL HEIGHTS PLACE, CLIFTON, VA 20124

703-***-****, PROJECT MANAGER

Contractor on Federal government contract with FEMA, analyze, review and organize cases for management and disposition.

1991 – 2005, 2009 BENEFIT ANALYST

HOWARD UNIVERSITY, OFFICE OF BENEFIT AND PENSION ADMINISTRATION

2244 10TH ST., SUITE 422, WASHINGTON, DC 20059

CYNTHIA HENDERSON, DIVISION MANAGER, 202-***-****

Employee benefits programs administration and policy interpretation. Counsel and educate employees on the availability of and procedures for using health, disability, pension, life insurance, pension and saving plans. Certify pension benefit service for retiring and vested terminated employees. Organize and conduct new employee orientations, retirement seminars and benefit fairs.

In 2009 returned to administer a voluntary separation of over 500 employees to avert a major layoff.

SKILLS

Analysis and problem solving skills

Strong organizational and interpersonal skills

Excellent oral and written communication skills

Exemplary customer service skills

Organization of seminars and retirement/health/benefit events

PeopleSoft

EDUCATION

University of the District of Columbia, Bachelors Degree, Business Administration

Howard University Leadership Academy, Continuing Education

LICENSES

District of Columbia Real Estate License

District of Columbia Health and Life Insurance License

AFFILIATIONS

Saint Francis de Sales Gospel Choir

Society of Human Resource Management



Contact this candidate