*** ******* ***** **

Calgary AB, T*L-*N*

587-***-****

acvtqq@r.postjobfree.com

LONA CHAPMAN

OBJECTIVE

I am an enthusiastic hard worker seeking employment in the Administration field. I have excellent customer service skills from my past job history. I have a friendly personality which makes me a great team player. I bring a positive attitude and passion to my work.

SKILLS

Excellent verbal and written communication skills

Quick learner with the ability to multi-task and work under pressure

Able to work independently and as part of a team

Knowledge using Microsoft Word, PowerPoint, Excel, and internet use

Good Organizational and time management skills

Attention to detail

Resourceful

WORK HISTORY

STOCK ASSISTANT, LA SENZA, CALGARY, AB

August 2007-February 2010

Assisted in receiving shipments, handled and organized products in the stockroom, helped floor employees with customer search requests

CASHIER/CUSTOMER SERVICE DESK, WINNERS, CALGARY, AB

July 2006-August 2007

Checked out customer purchases accurately, handled merchandise returns and exchanges, kept checkout lanes clean and tidy

CASHIER, SAFEWAY, CALGARY, AB

August 2004-January 2006

Memorized most of the item codes for produce, processed customer payments by cash/cheque/debit/gift/credit card, offered customer assistance to those with multiple bags

CASHIER/CUSTOMER SERVICE DESK, WALMART, CALGARY, AB

August 2004-January 2006

Opened and closeed registers according to store guidelines, assisted in other departments as needed, answered phone calls and forward to appropriate person, handled merchandise returns and exchanges, accurate money handling

EDUCATION

ADMINISTRATIVE PROFESSIONAL

ROBERTSON COLLEGE, ONLINE CORRESPONDENCE, FEBRUARY 2016-MAY 2016

Completed Diploma program with Honours

More knowledgeable of Microsoft office overall

Responding to routine inquiries, writing reports, letters, email ethics, formatting documents

Improved keyboarding skills

HIGH SCHOOL, SIR WILLIAM VAN HORNE HIGH, CALGARY, AB, SEPTEMBER 2001-JUNE 2004

Involved in Leadership club creating posters and events for and around campus as well as attended leadership conferences and trips specific to this subject. Assisted main office as a student secretary with duties ranging from answering the switchboard, filing, sorting mail and placing invitations, postings, educational information in appropriate mailboxes, as well as a variety of other duties as they became available.

EXTRA CURRICULAR ACTIVITIES

WARD FAMILY HISTORY CONSULTANT WITH THE LDS CHURCH

Being a family history consultant allows me to work on genealogy. It requires extensive research and entering names and information digitally into your family tree. As a consultant, I also meet individually with others as needed for appointments when assistance is needed to help them with their own genealogy.

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