Dexter Britton-Grant

*** ***** ****** *****: 973-***-****

Somerset, NJ 08873 Email: acvtqi@r.postjobfree.com

Senior IT Technical Support

An experienced Senior IT Technical Support Specialist, skilled in conducting remote support, using Cisco VPN client while also serving as a systems administrator. Knowledgeable in many systems, including VNC software, Cisco IP phones, Symantec ghost/anti-virus, and the Microsoft Office Suite as well as Windows and MAC Operating Systems.

Areas of Expertise

Remote Problem Solving

Excellent Customer support

Network Administration and troubleshooting

Smartphone Issue Resolution, Airwatch

Customer Relations

Microsoft Office Suite, Windows and MAC OS

SCCM, SCCD and Service Now

Independent Worker and Team Player

Personal Computers

Professional Experience

IBM, Global Technology Services 3/2015 – Present

Onsite Desktop Support – CHUBB group of insurance companies

Onsite support at CHUBB group at Whitehouse Station, NJ

On a team of 4 that provides complete deskside support to over 2500 end users

Sudler and Hennessey (WPP), New York, NY 2013 – 02/2015

Senior IT Support Technician

Configure Cisco VPN client in order to assist remote user in logging into their networks.

Image and setup PCs using Symantec Ghost / SCCM

Creating, unlocking, enabling user accounts in active directory.

Cisco IP Phones and video conference setup.

Solve complex issues in the entire Microsoft Office Suite, including Office 2007, 2010, and Office 365 as well as Windows 7/8/10 and MAC OS X.

Troubleshooting network connectivity.

Access and troubleshoot software remotely using VNC software.

Assist with data backups and maintenance of user database

Mobile devices setup and troubleshooting.

Young and Rubicams (WPP), New York, NY 2006 – 2013

Senior Level II Desk side Technician

Used Symantec ghost to re-image/setup PCs.

Fulfill request for IMACs and troubleshoot and resolve PC/MAC systems and printers issues.

Resolved issues with Blackberries and Smartphones and network connectivity.

Pinnacle Electric, Queens, NY 2001 – 2006

Electrician

Directed a team of 3 electrical helpers in installing wiring for lighting, power, and heat in residential and commercial buildings.

Maintained inventory for current projects, ordering any and all necessary materials or tools.

DNK Systems, Georgetown, Guyana 1995 – 2000

Manager and Owner

Sold, installed and repaired computer systems, while also offering end user training in computer and printer usage, ensuring customer satisfaction.

Conducted basic installation of networks.

Installed and repaired Exide UPS power systems.

Caribbean Computer Systems, Georgetown, Guyana 1991 – 1994

Field Technician

Installed and repaired both Mac and PC computer systems and laser printers.

Maintained Exide UPS power Plus Systems whenever necessary.

Education & Training

Currently enrolled at RVCC, MIS, Associate of Science Degree in Business Administration

Technical Diploma, Grade B Radio and Electronic Servicing, Guyana Technical Institute, Georgetown, Guyana

Certification, Electricity and Electronics, AVIRON Technical Institute, Quebec, Canada

Diploma, Computer Repairs / Electrical Installation, Thomson Education Direct, Scranton, PA

Courses Taken, A+/ Network+/ CCNA/ MCSA

Certification, Exide Powerware Plus Series (UPS), Exide Training Center, Raleigh, NC

Certification, MAC Systems and Apple Laser printers, Apple Training Center, San Jose, Costa Rica

Certification, A+ IT Technician, Network+, CompTIA, NJ

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