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Customer Service Manager

Location:
Chicago, IL
Posted:
July 22, 2016

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Resume:

DELORES M. FAGNAN

Cell Phone: 715-***-**** e-mail: acvtpw@r.postjobfree.com Home Phone: 715-***-****

EMPLOYMENT HISTORY

Teamvantage Molding – Custom Mold & Design, Forest Lake, MN

Corporate Controller for plastic injection molding company and a custom mold builder. Prepare monthly financial statements and present to owner and VP. Reconcile general ledger accounts, analyze and report on variances. Supervise cost accountant, 2 accounting clerks, HR manager and IT manager. Prepare annual budgets and periodic updates. Submit quarterly employee tax filings & W-2s, submit sales & use tax refunds, organize audits with outside CPA firm, submit documentation for business loans. Partner with engineering department for job profitability, review and approve ECOs. (February 2015 - Present)

Sanmina-SCI, Turtle Lake, WI

Controller for manufacturer of aluminum die-castings and plastic injection moldings. Prepare monthly financial statements, reconcile general ledger accounts, analyze and report on variances. Process Capital Expenditure Requests and monitor associated spending. Quarterly budgeting and monthly reforecasting. Complete miscellaneous requests from corporate. (July 2014 – February 2015)

Pace Industries, LLC, Arden Hills. MN

Controller for an aluminum die-cast manufacturer. Supervise two employees- one plant accountant and one accounts payable/production clerk. Prepare monthly financial statements, coordinate and oversee monthly physical inventory process, reconcile general ledger accounts, analyze and report on variances from budget. Process Capital Expenditure Requests and monitor associated spending. Use Part Margin Analysis reports to compare standard vs. actual production costs of parts manufactured. Annual budgeting and quarterly reforecasting. Complete miscellaneous projects and requests from management. (November 2011 – July 2014)(Left to gain knowledge of plastic injection molding)

Liquid Waste Technology, New Richmond, Wisconsin

Accounting Manager for a manufacturer of dredging equipment sold world-wide. Supervise two employees- one senior accountant and one AP/AR clerk. Track and report project costs on dredge production, analyze material cost variances. Prepare monthly financial statements, reconcile inventory, WIP and COGS, reconcile general ledger accounts, analyze and report on variances from budget. Prepare additional financial reports for use by headquarters in corporate consolidation. File sales & use taxes for multiple states. Research requests from upper management. (April 2011 – September 2011) (Covered for an extended maternity leave)

Aspect Automation, St.Paul, Minnesota

Cost Accountant for a provider of comprehensive automation equipment solutions for medical, pharmaceutical, and industrial products customers. Track and report weekly/monthly status of projects on a time and material basis and percent of completion basis. Prepare and enter month-end journal entries, reconcile general ledger accounts, balance bank statements, assist outside auditors. Special projects for CFO as requested. (November 2010 – March 2011) (Laid off due to economic conditions)

Nor-Lake, Inc. Hudson, Wisconsin

Financial Operations Analyst for a foodservice and scientific refrigerated equipment manufacturer. Cost analysis for special production projects at both US and Mexico facilities. Track, calculate, and prepare quarterly and annual rebate payments to US and Canadian buying groups and dealers. Oversee and schedule annual physical inventory audits. Participate in monthly, quarterly and annual close of financial statements. Report quarterly export sales. File for Canadian GST tax refunds. Accounting liaison in bi-monthly operations meetings. Prepare wire transfer documents and backup in US and foreign currencies. (September 2007 – April 2010) (Laid-off due to economic conditions & staff down-sizing)

DELORES M. FAGNAN page 2

Preco, Inc, Somerset, Wisconsin

Controller for a laser equipment manufacturing and processing facility. Supervise four employees in the areas of payroll, accounts payable, invoicing, and financial analysis. Present monthly financial data to all levels of management including results of project cost variances as derived by financial analyst, compile annual budgets, analyze variances, give presentations at bi-annual corporate meetings, played an integral part in the new ERP software (SYSPRO) implementation. Provide data to and work with external auditors through completion of annual audits. Report to Director of Finance at corporate headquarters. (September 2006 – September 2007) (Left to pursue another aspect of accounting as a Financial Analyst)

Packaging Corporation of America, Minneapolis, Minnesota

Plant Accountant for a corrugated box facility. Responsible for payroll, accounts payable, daily invoicing, month-end work-in-process calculations, and new-hire processing. (May 2005 – August 2006) (Left to obtain more responsibility and heavier work load)

Louisiana-Pacific Corporation / Georgia-Pacific Corporation, Baileyville, Maine

Plant Controller/Accounting Manager for two Oriented Strand Board facilities and one Chip-N-Saw operation, supervising three salaried employees for accounts payable, sales/shipping, and hourly payroll. Weekly presentation of financial estimates and explanation of significant variances to plant manager and department supervisors. Responsible for all monthly financial statements, analyze production cost variances from budget, annual budgeting, capital project requests and reporting, balance sheet review, product costing, inventory valuation, profit modeling by product, valuing usage of raw material inventories, monthly and quarterly cost projections, annual inventory audits, and requests supporting plant management. (September 1996 to May 2005) (Permanent plant closure)

Georgia-Pacific Corporation, Atlanta, Georgia

Senior Customer Service Accountant for four packaging plants requiring monthly financial statement preparation and review, customer support to plant personnel, internal support to business analysts, analysis of roll stock and raw materials inventories, variance analysis, account analysis, mentoring/training relationships with entry level accountants, year-end financial analysis for the division, process improvement project responsibilities. (August 1994 to August 1996) (Job transfer within Georgia-Pacific to Maine)

Senior Timber Accountant for four timber procurement locations and one land management location entailing support of remote office personnel, report verification, accounts payable verification, preparation and review of monthly financial statements, bank reconciliations, travel to the locations for business partnering, and facilitation of process improvement projects. (May 1991 to July 1994)

Accountant for a wholly owned subsidiary of Georgia-Pacific. (September 1986 to April 1991)

COMPUTER EXPERIENCE

IQMS, JobBOSS, Oracle, Host Analytics, ShopVue, B&L ERP System, Profit Key, Peachtree, REMMS, Praxa, OSAS, HP, Epicor/Vantage, SYSPRO, MAX, SF&O, Crystal reports, Ceridian, CimsII, Lawson, DBS General Ledger, Excel, Word, Microsoft Windows, Access, Software 2000, Paradox, Lotus 1-2-3, AS400, WordPerfect.

COURSES/WORKSHOPS

Minnesota Employer Tax training, Strategic Deployment (Continuous Improvement) Training, Process Improvement Facilitator training, Increasing Human Effectiveness, Supervisory and Leadership Skills, Employee Involvement Skills, How to Handle Difficult People, Enlightened Leadership training, Maximizing Performance, Customer Service Awareness training, Time Management Systems, Peter Lowe’s 1996 Success Seminar.

EDUCATIONAL HISTORY

University of Wisconsin-Eau Claire, Eau Claire, Wisconsin (Fall 1982 - Spring 1986)

Graduated with Bachelor’s Degree in Accounting,

Graduated Magna Cum Laude

GPA Overall: 3.57/4.00

References: available upon request.



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