Medical Practice Manager
Resume:
DENISE LEE
KENT, WASHINGTON 98032
acvtpv@r.postjobfree.com
WORK EXPERIENCE
IMMEDIATECLINIC BURIEN, WA
Clinic Manager July 2015 – Present
Manage 2 locations: Urgent Care in Burien, WA and Occupational Medicine Clinic in Burien, WA
Manage 18 employees, 3 physicians, 3 physician assistants, 4 nurse practitioners, and 1 physical therapist
Responsible for complete management of clinic practice, staff development, performance management, ensuring adherence to compliance guidelines and quality standards.
Provide overall direction and daily management of the operation of both clinics.
Assure objectives and operational goals are obtained through planning, implementing, and directing of procedures, systems, programs, and support personnel.
Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Complete operational requirements by scheduling and assigning employees; following up on work results.
Keep administration informed by reviewing and analyzing special reports; summarizing information; identifying trends
Maintain office staff by recruiting, selecting, orienting, and training employees.
Maintain office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
NORTHWEST HEALTH CARE ASSOCIATES HOFFMAN ESTATES, IL
Clinical Manager April 2012 – July 2015
Manage 38 employees, 10 physicians, 3 nurse practitioners, Internal Medicine, Gastroenterology, Laboratory, and multi-specialty departments.
Responsible for management of clinical practice, staff development, performance management, ensuring adherence to compliance guidelines and quality standards.
Facilitate a positive, collaborative work environment with an interdisciplinary team approach.
Offer recommendations and collaborates in analysis that supports the NWHCA practice strategies and flow.
Development and implementation of new programs, policies and services that meet customer service and best practice processes.
Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement
Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
Complete operational requirements by scheduling and assigning employees; following up on work results.
Keep administration informed by reviewing and analyzing special reports; summarizing information; identifying trends
Maintain office staff by recruiting, selecting, orienting, and training employees.
Maintain office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Contribute to team effort by accomplishing related results as needed.
DENISE LEE
24830 45TH AVE S. APT#T203
KENT, WASHINGTON 98032
acvtpv@r.postjobfree.com
ELMHURST MEMORIAL HEALTHCARE CLINIC ELMHURST, IL
Clinical Supervisor - Internal Medicine/Coumadin Clinic/Cardiology July 2008 - April 2012
Applied sharp organizational skills toward supervising and coordinating daily operations for Internal Medicine, Coumadin Clinic, and Cardiology areas.
Diligently maintain staff competencies, enforce quality of patient care, and partner with Administration in ensuring up-to-date data accuracy to support evidence-based practice.
Actively work with all levels of management to plan, implement, and administer financial information and control systems.
Actively participate in or direct continuous improvement initiatives to optimize cost control, safety and regulatory compliance, patient satisfaction and quality assurance.
Conduct performance evaluations, provide constructive feedback to further professional growth, and collaborate with educator to facilitate skill lab for annual competencies.
Created comprehensive PowerPoint presentations to illustrate and educate personnel in new staffing model which garnered positive results after only two months.
ALTRU HEALTHSYSTEM GRAND FORKS, ND
Certified Registered Medical Assistant August 2001 - July 2008
Teamed with physician in launching and administering Chronic Kidney Disease (CKD) Clinic from start-up to a revenue-producing operation.
Efficiently navigated processes to achieve JCAHO accreditation for clinic.
Organized and managed clinic flow for physician and two physician assistants.
Exercised outstanding multi-tasking expertise toward scheduling patients and procedures for CKD clinic, Transplant Clinic, Devils Lake General Nephrology Clinic, CKD Clinic in Crookston, and Peritoneal Dialysis Clinic.
Seamlessly coordinated and scheduled support staff of dieticians, social worker and transplant coordinator for above clinics within strict budget restrictions.
Prepared budgets and developed skills in fiscal management.
Developed and implemented creative revenue plans, programs, and initiatives.
UNITED STATES MARINE CORPS AND NATIONAL GUARD EL TORO/LOS ALAMITOS, CA
Aviation Operations Specialist December 1992 - February 2004
Scheduled missions and flights for pilots and crews, and managed associated data entry and documentation.
Strategically created annual budgets to maximize use of financial resources and control costs while meeting operational performance objectives.
Fortified cost control by assembling multiple monthly cost projections and expense tracking reports for aircraft and pilots.
Re-engineered operations and procedures formulated policy and developed and implemented new strategies and procedures.
EDUCATION
GRAFTON HIGH SCHOOL GRAFTON, ND
High School Diploma, May 1992
UNIVERSITY OF PHOENIX, AZ
Bachelor's Healthcare Administration, Jun 2010
UNIVERSITY OF PHOENIX, AZ
Master's Degree Management/Human Resource Management, Jun 2012
Additional Skills
Expert knowledge of ACO and CMS regulations
Expert Knowledge in Meaningful Use stages and regulations
Intermediate knowledge of new MAI insurances
Intermediate knowledge of ICD-10 coding regulations
Credentials and Licenses
Certified Medical Assistant - NCCT
Registered Medical Assistant - AMT
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