RICHA GUPTA

acvtp9@r.postjobfree.com

813-***-****

Professional Overview

Over 7+ years of experience in Software Testing.

Excellent knowledge of Software development life cycle (SDLC) and Software test life cycle (STLC).

Worked on Agile Methodologies, participated in Requirement Analysis with the development team and the client.

Experience in creating and developing strategic Test plans, Test Cases, Test Scripts and generating Test Reports for both Manual and Automated tests.

Experience in Manual Testing using Quality Center and Test Director.

Experience in Automated testing using QTP.

Performed extensive Manual Testing on Client Server and Web based Applications.

Well versed in Functional Testing, Integration Testing, System Testing, Regression Testing, GUI Testing and User Acceptance Testing (UAT).

Actively interacted with the development team in resolving Bugs identified from Testing.

Experience in designing documenting and executing test plans, test harness, test scenarios / scripts and test cases, test defects, test reports.

Experience working in grey box, black box testing and mobile testing

Experience in Mobile application testing and Web Services testing.

Expertise in working with Checkpoints of QTP.

Experience in automation using the QTP and the data driven framework in QTP.

Experience in mobile app testing and testing of web services using SOAP UI.

Worked in the QA Life cycle, which includes Design, Development, and Implementation of the entire QA process and documentation of Test Plans, Test Cases, Test Procedures and Test Script for Manual, Automated & Bug tracking tools.

Good knowledge and experience in Mobile App Testing, including Installing/using Emulator, Building a Mobile testing strategy

Experience in backend testing using SQL Server, Oracle, MS Access and good knowledge in SQL.

Experienced in Test management and defect tracking tool like Quality center.

Experienced in Quality Assurance methodologies like Waterfall, V-Model, Agile, Scrum, Spiral etc.

Perfect understanding of Software Development Life Cycle (SDLC/ SILC), Software Testing Life Cycle (STLC).

Experience in testing Stand Alone, Web Based Applications, Client Server Applications.

Good working knowledge of major Operating Systems and tested applications on Windows XP/Vista/2007, LINUX & UNIX environments.

Expertise in Testing of Web Services developed using C#, C++, XML and Java.

Technical Skills

Testing Tools: QTP 7.x, 8.x; 11, Quality Center 8.x, 9.x; SOAP UI, Test Director 6.x, 7.x, 8.x;

Test Scripting: VB Script

Languages: SQL, C, PL/SQL, HTML, JavaScript, VB Script

Database: MS Access, SQL Server, Oracle

Operating System: Windows 95/98/NT/2000/XP, UNIX, Linux

Tools: MS Word, Excel, Visio, Power Point, Open Office, UML

QA Tester

Geisinger Health System, Danville, PA

Sept 2015 to May 2016

Geisinger is an integrated health services organization widely recognized for its innovative use of the electronic health record, and the development and implementation of innovative care models including Proven Health Navigator, an advanced medical home model, and Proven Care program.

Responsibilities:

Analyzed Business Requirements and Functional Specifications and developed Test Plan Detailed Test Scenarios, Test Strategies and Test cases.

Involved in creating Test Plan according to the business requirements.

Created, prepared and conducted quality assurance review meetings, develop test plans, test cases, user scenarios, check lists and other QA documentation.

Logged the bugs in Defects tab in Quality center.

Developed Test Cases in test plan, executed in test lab using Quality Center.

Experience in assessing project requirements, development and test status, changes, coverage and risks using QC (ALM).

Formulate methods to perform Positive and Negative testing against requirements.

Executed the test cases in several phases as the developers fixing the bugs.

Performed Functional, Regression, Compatibility, System Integration Testing, Security testing, User Acceptance testing, Web testing and was responsible for executing all testing scenarios.

Used SQL commands to insert, update, delete and modify the data.

Changed / Incident Management using HPQC.

Participate in product design review meetings utilizing the AGILE process methodology.

Responsible for communication with the users and responsible for working with the users closely during UAT and getting the required sign-off's.

Performed the Back-End testing to ensure data consistency on front-end by writing and executing SQL statements on SQL Database.

Involved in performing API/Webservices testing using SOAPUI.

Extensively used QTP integrated environment like Data Table, Actions, and Recovery scenarios.

Performed Manual Functional testing with QC and Regression Testing with QTP.

Developed Tractability Matrix and Test Coverage reports.

Responsible for data migration testing and validation.

Retrieved files using SQL statements and UNIX commands.

Good knowledge of ICD-9/ICD-10 and HIPAA 4010 /5010 transaction requirements.

Coordinated between the automated testers, manual testers and system administrator for the precise scheduling of the test runs.

Interacted with Database Administrator and Network Administrator to resolve application issues.

Interacted with developers to explain the software bugs and re-tested the fixed issues.

Log, and verify resolution of software, database and specification defects

Environment: Quality Center(ALM), QTP 9.0, Win Runner 8.2, XML, Oracle 10G, TOAD, MSSQL Server 2005/2008, VB Script, MS-Project, SQL Query Analyzer, Windows XP/2007, AIX, AS400, IBM MF.

QA Tester

UPS, Atlanta, Georgia

Feb 2014 to Mar 2015

Controlled Dispatch is the planned, organized, daily assignment of all pickup and delivery works in a UPS operating center. The main purpose of Dispatch Planning System is to provide tools for employees that allow for job performance by the prescribed methods, enable the center to meet customer expectations, control the cost to serve, minimize vehicle miles, and provide center operators with tools to support business plan objectives. It will increase productivity in Preload and On-Road operations. There are two levels of controlled dispatch works that are identified. Level one is defined as the acceptance of the basic design of the center’s territory including baselines and loop boundaries. A level two project will be necessary when all stakeholders determine that the current design and organization of all or a part the operating center’s territory is unusable and unacceptable.

Responsibilities:

Involved in analysis of Business requirement and Functional specification documents to prepare Test cases.

Prepared detailed Test Plans and performed web based functionality testing and web GUI testing.

Developed Test Scripts for positive and negative testing to validate business requirements and product specifications.

Writing SQL queries to pull data from database.

Designed and developed automation test scripts using Quick Test Professional

Involved in designing and implementation of keyword driven and Data Driven Automation Framework.

Involved in designing Functions Library, Regular Expressions and Environmental variables using QTP.

Modified and Executed automated and manual test scripts for different modules using QTP.

Involved in using Descriptive Programming at certain situations to complete the scripts.

Created Recovery Files using Recovery Scenario Manager, associated the recovery scenarios to tests to instruct QTP with specified trigger action on unexpected event/popup.

Involved in maintaining and uploading the QTP Scripts to Quality Center.

Designed and executed manual and automated test cases through QC by integrating QTP.

Performed System Testing, Functional Testing, Sanity Testing, Regression Testing and Usability Testing.

Revising the QTP Scripts against the coding standards.

Executed in QA and UAT environments to test the Application requirements.

Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug life cycle.

Document QA processes and provide training material / training on tools used.

Environment: Windows XP/2000, SQL, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, QTP, Win Runner, Load Runner, Quality Center, Test Director (Mercury Interactive), VB Script, Java, Oracle.

QA Analyst/Tester

Hays Insurance, Washington, DC

Nov 2012 to Jan 2014

The Hays Group, Inc. operates as an insurance broker in the United States. The company offers affinity insurance programs that include commercial line property and casualty products such as business owners policy, general liability, crime/fidelity, directors and officers liability, errors and omission insurance, and malpractice insurance; and individual benefit programs, which covers life, long-term disability, excess major medical, vision, dental, and long-term care. The application tested was a web based Claims application known as Guidewire Claim Center. Guidewire provided claims solutions as well as documentation management for Hays. Various claims would be processed in this integrated website, which in effect was a migration from their old legacy claims system.

Responsibilities:

Testing the training guides using QTP (new version is UFT) which has activities for the students before going to release.

Conducted GUI and functionality testing using QTP.

Involved in generating Test cases for property and casualty Insurances for Different Levels of Business

Used Test Director and Mercury Quality Center for updating the status of all the Test Cases & Test Scripts that are executed during testing process.

Involved in developing budget planning report & timelines of the project by conducting walk-through sessions and meetings involving various leads from Development, QA and Technical Support teams.

Involved in performing GAP analysis for the modules in production, conducted feasibility study and performed impact analysis for proposed enhancements.

Used SQL to test various reports and ETL load jobs in development, QA and production environment

Developed and managed project plans, schedules, issues log created and business-technical conflicts.

Coordinated various kinds of User Acceptance Testing (UAT) including regression testing, system testing, integration testing, functional testing, alpha & beta testing.

Authored test plans, test cases for various test scenarios and helped testing team to better understand the test scripts.

Tested those internal applications in Mobile.

Performed compatibility testing of the application with various mobile handsets to ensure that functionality working as expected.

Involved in testing the GUI features and verifying the functional testing of the application through Android Emulator and used mobile cloud platform like SeeTest and Perfecto Mobile.

Triaged mobile device applications issues.

Leverage industry best practices to design, test, implement and support mobile applications.

As part of compatibility testing, involved in executing the workflow manager web application related test cases on different browsers like Internet Explorer and Mozilla Fire Fox on different Operating Systems (validation)

Evaluated testing results for each potential release build using Test Director, Quality Center and Bugzilla reports, listing summarized bug information in priority sequence, recommended viability of release for production.

Used Test Director which is a Mercury tool to help manage defects and issues log during the testing phase.

Involved in the creating the User Interface Specification Document and User Training Manual as per project specification with the help of development team

Wrote numerous test scripts in QTP, using VB scripting language to automate testing process and aid in regression testing.

Environment: Windows XP/2000, SQL, XML, HTTP, MS-Project, MS-Office Suite, MS Visio, QTP, Win Runner, Load Runner, Quality Center, Test Director (Mercury Interactive), VB Script, Java, Oracle.

QA Engineer

Oracle India Pvt. Ltd.

Sep 2008 to Sept 2011

Project 1: Testing People Soft/JDE Applications

We test the Curriculum for PeopleSoft applications. PeopleSoft is an ERP software application provided by Oracle Corporation. After testing the activities in the Training guides of the above product lines, we deliver Automated Test Scripts and maintain these scripts and test results on Quality Center (QC), so that they can be re-used whenever required for the purpose of Regression Testing. These scripts can also be used to check on the customizations needed to the Activities of a higher release of the application prior to developing the activities of the guide in the new release to save on overall development time.

Roles and Responsibilities

Testing the training guides using QTP (new version is UFT) which has activities for the students before going to release.

Detected defects, reported defects and tracked with the team.

Involved in Functional testing and Regression testing

Testing included new features, upgrades, enhancements and production fixes.

Training guides includes FSCM, HCM and CRM product lines of PeopleSoft Technology.

Executed manual testing of GUI and functionality of the application.

Manual Testing of People tools which cannot be included in automatic testing.

Tools/Environment: QTP, Manual testing, SQL, Mercury Quality center, Web applications.

Project 2: - PeopleSoft training guide automation using Oracle UPK

This project is about developing a synchronized content platform for creating documentation, training, and performance support across the enterprise. The User Productivity Kit(UPK) allows you to create content easily. Content includes simulations, in-application support, and interactive documentation.

Oracle's User Productivity Kit is a simple tool provided by Oracle to capture the navigation or the transaction which the user is to be educated with and reproduce the very same transaction in various formats.

A transaction can be anything starting from applying a leave to applying for a loan through company.

You can capture as many frames as u want (Just like a camera allows you to capture a picture, this is also very same to use)

Roles and Responsibilities

Developed UPK for PeopleTools 8.50 installation. This was very successful and was made a part of the Training path modules for PT8.50. It is now hosted on the site for anyone to access and ` UPK for Portal Solutions 9.1 and Global Payroll 9.1

Tools/Environment: UPK, Web applications.

Project 3: - Production Operations

This project works with Information Developers (IDs) and Managers (IDMs) to convert Enterprise and Enterprise One xml content to HTML, PDF and Kindle formats. The converted products reach our customers via eDelivery and Hosted PeopleBooks.

Throughout the conversion process, Production and the IDs collaborate on resolving xml file issues by reviewing the HTML output. Production runs raw content through the XSL-FO processor or the Arbortext E3 server to generate the first HTML, PDF and Kindle outputs. IDs review the output and resolve technical and content issues before running the files through a second time. After the second run, Production performs a full scroll through of every page to ensure product quality followed by the post production work.

Roles and Responsibilities

Training share migration: - Converting xml files to pdf and html and fixing issues if there are any

Post production:

Involved in dividing the guides as Instructor guide and student guide for the training purpose.

Raising Service Request to move to the production server

Submitting request of the Instructor and the student guide for printing as books and also CD’s.

Tools/Environment: Arbortext Editor

IT Consultant

LogicaCMG Pvt. Ltd.

Feb 2006 to Sep 2007

As a part of campus hire I was trained in manual and automatic testing tool along with familiarization with various environments and was engaged in various telecom domain projects like testing E-commerce B2CWebsite selling electronics.; with special focus of manual testing, preparing test case, bug identification and reporting and follow-up.

Roles and Responsibilities

Involved in complete QA Life Cycle.

Involved in creating test cases and execution of test cases

Used Quality Center for creating, executing test cases and for reporting issues

Prepared testing data based on the use cases.

Used SQL during testing

Responsible for updating and maintaining the Quality Center for all the defects found during functional and regression testing and follow up the bug.

Participated in regular QA team meetings to discuss testing process and assignments

Tools/Environment: MQC and manual testing in Mainframe, HTML, ORACLE, SQL.

Education Qualification

B.E. in Computer Science, P.T.U, 2005

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