ALYNA E BROWN

**** ***** *** *** ********* FL, 34746 H: 716-***-**** acvtoy@r.postjobfree.com

Core Qualifications

Microbiological techniques

In-vitro transcription

Thin layer chromatography

Gel electrophoresis

Filtration techniques

Micropipette usage

Gram staining

Culture Inoculation

Aseptic Technique

Aseptic Processing

Bacterial Identification

Lyophilization

Micropipette

Customer Service

Microsoft Office

Organization Skills

Environmental Monitoring

Medication Administration

Cell Culture

Agarose Gel Electrophoresis

Climate SAS Sampling

Bacterial Culturing

Inoculation

Money Handling

Assisted Living

CPR Certified

Aseptic Cleaning

Air Filtration

Bacterial Culture

FDA GMP

Strong Science Background

Proficient Computer Skills

Experience

Claims Representative 12/2015-Current

Sedgwickcms Orlando, FL

Customer Service Rep 01/2014-09/2015

Chase Debt Collections Buffalo, NY

Performed inbound/outbound calling to set debt appointments

Maintained positive relationships with customers through thorough account explanations

Adhered to confidentiality policies and maintained secure customer information

Handled customer inquiries, complaints, billing questions and payment extension/service requests.

Calmed angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Responded promptly and answered/resolved customer inquiries and complaints.

Investigated and resolved service issues and/or product problems.

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.

Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.

Supplied customers with written responses and information and followed up on customer communications.

Quality Control Technician II, Microbiologist 05/2013-Current

Fresenius Kabi USA Grand Island, NY

Perform media quality checks and autoclaves waste media.

Perform media and solution preparations.

Perform microbial and chemical analysis of water and samples.

Perform environmental monitoring of clean rooms.

Aseptic Monitoring of filling rooms

Perform particulate and resistivity testing on garments.

Prepare media sample receipt, while doing microbial limit testing of bulk, raw material, and finished products, maintaining 0% particulate in cancer medications

Maintain stock cultures, collection and testing of water samples.

Growth Promotion Testing and also if necessary microbial Identification on cancer medications in filling rooms and formulation rooms

Perform Bacteriostasis and Fungistasis validations to test finished products for sterility

Reads results of all above testing. Prepares summaries of results for trend analysis.

Maintains accurate records of all testing.

Assists with equipment validations, protocols, and special projects. Carries out validations, protocols and special projects independently.

Issues and assists in investigations by organizing required data.

Prepares and revises Standard Operating Procedures (SOP) for testing directly related to their job functions.

Individual Residential Assistant 10/2012-11/2013

People's Inc Buffalo, NY

Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

Promoted personal and co-worker safety.

Participated in the maintenance of safe conditions within the facility and other related areas.

Maintained a clean, orderly and well-stocked environment.

Completed and submitted clinical documentation in accordance with agency guidelines.

Planned, prepared and served meals and snacks according to prescribed diets.

Provided transportation, assistance and companionship to clients.

Cleaned and organized patients' living quarters.

Cashier 07/2006-10/2012

Wegmans Williamsville, NY

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Cross-trained and provided back-up for other customer service representatives when needed.

Worked as a team member performing cashier duties, product assistance and cleaning.

Guaranteed positive customer experiences and resolved all customer complaints.

Hostess 09/2008-10/2009

Black and Blue Steak and Crab Williamsville, NY

Assisted co-workers.

Assisted diners with seating as needed

Cleaned and maintained the beverage area, display cases, equipment, and order transaction area

Greeted guests and sat them at tables or in waiting areas

Inspected dining and serving areas to ensure cleanliness and proper setup

Performed serving, cleaning, and stocking duties in establishments

Education

BACHELOR OF ARTS: BIOLOGY MAY, 2013

D’Youville College Buffalo, NY

Coursework in Mammalogy, Microbiology, Genetics, Organic Chemistry, Cellular Biology, Biochemistry,

Pathophysiology and Human Anatomy and Physiology, Calculus

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