Mrs. JODI REESE

**** ********* ******* • Valrico, FL 33594 • 813-***-**** • acvtom@r.postjobfree.com

Accomplished and dedicated automotive customer service advisor with more than 18 years of robust experience in roles requiring the ability to efficiently apply solutions, use relevant software, and interact with a variety of people. Detail-oriented with a passion for helping customers.

Summary

•Worked for largest RV Dealership in Nation • Customer follow-up programs • Axapta-IDS

•Up-sale • Overseeing of Staff • C.S.I.

•Employee Training and development • Integrity education • Microsoft Office

•Written and Oral Communication • General Business Operation

Areas of Expertise

LaPorte Cosmetology LaPorte, Indiana Licensed Cosmetologist and Permanent Makeup Artist 2000-2002

Education

LaPorte High School LaPorte, IN High School Diploma 1988-1992

Experience

•Meet and greet with listening to customers’ needs

•Communicate with team technicians Parts department and extended warranty and warranty insurance claims and customers

•Communicate with porters and detailers

Avant-Garde Marketing Solutions Reno, NV Independent Sales Associate 2004-2006

•Develop relationships with business owners and decision makers.

•Provide Products and services that increase profitability for clients.

•Focus on exceeding customer expectations to gain customer confidence and additional leads through “word of mouth” references.

•As an independent rep – responsible for maintaining all customer files, documents, and records at home office.

•Sublet to vendors, billing, make purchase orders, repair orders, and dispatch drivers

•Interact with salesmen, warranty writers, service advisors

•Experienced and focus on the outside and internal customers

•Promoted to assistant advisor.

Lazydays RV Seffner, FL Senior Sublet Coordinator 2006-2009

•Check in customers, walk around, write up repair orders and up sell

•Averaged $25,000 in up-sale

•Coordinate and follow up with other shops internally and keep communication with cabinet chassis and body shop

•Quality control and follow up with customers to inform status

•Averaged 95% on Customer Service Integrity (C.S.I)

•Kept spreadsheets updated

Lazydays RV Seffner, FL Assistant Service Advisor 2009-2013

•Meet and greet with listening to customers’ needs

•Communicate with team technicians Parts department and extended warranty and warranty insurance claims and customers

•Communicate with porters and detailers

•Do last through quality control before customer pick up

•Overseen 6 staff members

•Take payment from customers and insurance company and making sure money was balanced at end of shift

Camping World Dover, FL Lead Service Advisor – Shop Foreman 2013-2015

Tampa RV One, FL Service Advisor 2015-2016

References

Todd DeGiorigo (Service Manager)

• 813-***-****

• acvtom@r.postjobfree.com Tammie Letchworth (Coworker)

• 813-***-****

• acvtom@r.postjobfree.com Krisann Schmitt (Retail Manager)

•219-***-****

•acvtom@r.postjobfree.com

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