Nancy Anderson

**** ****** **** **** *********, Virginia 22003 703-***-**** (Cell) acvto3@r.postjobfree.com

PROFILE

Results-driven senior analyst with over 25+ years of professional experience with multiple years as a professional SharePoint lead in administering site collection responsibilities. Known for excellent customer service skills, adaptability, and knowledge sharing. Proven success in the development of process improvements to drive operational efficiencies. Good communication skills, specifically working with users, gathering their requirements, and documenting needs.

Areas of Expertise: SharePoint, User Issue Triage, Production Support/Management, Business Analysis, Client Management

RELEVANT EXPERIENCE

Freddie Mac, McLean, VA

April 2013 – Present, Business Analysis, Senior

Oversee the Single-Family Operations Division SharePoint site collection, taking the lead role in implementing SharePoint maturity and education across the organization. Manage all aspects of the production environment, including design, availability, reliability, performance, monitoring of storage quota, and security of the portal. Actively participate in planning and execution of tasks related to the evaluation of new SharePoint needs (migrations, upgraded versions, third-party solutions (Nintex, Doc Ave, Gimmal), and document management processes). First point-of-contact for SF Ops user community of approximately 800+ users, providing day-to-day operational support and guidance, knowledge share, and triage of production issues.

Develop the division SharePoint vision, governance plan, user guides and job aides to support best practices across the site collection.

Implement four major migrations in SharePoint for division, included migration of multiple sites from SharePoint 2007 to 2010, the migration of @1600 documents from across multiple sites into one consolidated hub.

Introduce the use of meta data term set, the migration of @300 documents from a LAN drive to a consolidated hub using meta data.

Develop and supported the implementation of many divisional processes.

Collaborate with the Single-Family Business, the Center of Excellence, and IT to design and develop SharePoint solutions to address business needs to maintain consistency across the site collection.

Provide user training for Freddie Mac University SharePoint training for new site owners, while also providing individualized training for new site owners.

Knowledge of SharePoint libraries, lists, pages, taxonomy, term sets, content types, workflows, and forms.

Fannie Mae, Reston, VA

June 2009 - April 2014, Applications Analyst III-Team Lead, Making Home Affordable Program (MHA/HAMP), Back Office Operations and HAMP Operations Production Support (this was a dual role)

SharePoint business lead for Making Home Affordable Program (MHA/HAMP), Back Office Operations Division. Worked closely with SharePoint engineers in development of sites for the division including main page, navigation, sites, document libraries, lists, forms, workflows and other.

Managed security, user support and acted as primary interface with business teams in developing, updating an enhancing SharePoint sites across Making Home Affordable.

Created, managed, and maintained SharePoint Request-to-Post tool, reducing posting risks by 100%. Created, updated and managed SharePoint Designer workflows for the MHA reporting portal report deliveries.

Created a SharePoint "Shadowing" site for MHA Back Office Operations to give team members a place to express their desires to shadow and understand other areas within the division with the thought that users could transfer into other business teams within the organization. Provided frequent data mining, analysis, planning, and reporting for the team. Managed the external agencies delivery calendars for Back Office Operations (Treasury, MHA-Compliance, Freddie Mac, Fannie Mae, BNYM, HUD, USDA and LPS).

Assisted in investigating and implementing process improvements to the report delivery process. Assessed risk, documented processes, tested controls, and provided support for remediation efforts. Authored and documented processes and procedures.

Trained team members at all times; was escalation point-of-contact for all issues with delivery

Conducted research for inquiries from internal and external stakeholders. Maintained all FAA required evidence

Managed and maintained external and internal access to the portal.

HOPS/HAMP Production Support: HAMP Operations Production Support

Provided application-level production support for MHA/HAMP applications

Liaison between Back Office Operations Teams and Technology

Responsible for many facets of Business Ops production support including:

oData Modifications (DBMods), implementation validation & shakeout, issue and problem management

oAssisted the entire Back Office organization with Remedy, SharePoint site design and administration

oPartnered with the business areas in assessing all production-related issues; provided critical issue communications and troubleshooting of all production issues to final resolution or coordinated through the defect or enhancement processes

oWorked closely as a link between the business partners, user community groups and subject matter experts from the application support teams, ensuring proper escalation of issues

oWas liaison between application developers, business partners for all scheduled production changes

oWrote and executed UAT test scenarios utilizing the QC utility tool

oAuthored and assisted in assigned procedures, process flows and risk control matrices

oProvided ad-hoc support to the business partners with data security and access issue

oTracked production issues via Remedy tool for production applications as follows:

Challenged and escalated determination of severity level; routed tickets to support groups

Provided coordination for issues

Authored and sent communications

Established bridge lines and provided support and classification of incidents

Verified closure of incidents

Ensured process compliance through continuous QA/QC efforts

Made or implemented recommendations for improvement for incident management

Conference of the State Bank Supervisors/State Regulatory Registry, Washington D.C.

October 2008 – June 2009, Production Support Analyst

Production Support Analyst, National Mortgage Licensing System (NMLS) Mortgage Division. Authored and communicated weekly communications to the State Regulators. Was the day-to-day call center liaison to SRR and to the State Regulators. Documented and assisted with the resolution of all production issues escalated from NMLS Call Center. Served as System Administrator for the NMLS training environment

Served as the liaison with FINRA for ad-hoc report requests

Coordinated with internal accounting staff for disbursement reconciliation issues

Coordinated relevant updates to NMLS website

Coordinated and reviewed data collected for regulator implementation onto NMLS

Liaison from the States to FINRA in updating all state-specific system set-ups in production environment

Participated in user acceptance testing of new software releases

Administered project collaboration site - Web Office

PREVIOUS WORK EXPERIENCE

April 1988 – October 2008, Freddie Mac, McLean, VA (multiple positions over 20 years)

Various positions at Freddie Mac: Business Applications Production Support Analyst, Sr., Senior Business Analyst, Financial /Technical Risk Analyst, Business Applications Analyst, Sr., Technical Control Risk

EDUCATION

George Mason University, Continuing Education, Business Administration, In Progress - Present

Northern Virginia Community College, A.A.S, Commercial Art/Photography, 1980 – 1983, Dean's List

Continuing to broaden and enhance skills for success by on-line courses and external training including:

•SharePoint 2013 Certification for Site Collection and Site Administration

•SharePoint 2013 Freddie Mac for SharePoint Power User

TECHNICAL SKILLS

SharePoint 2007/2010/2013, SharePoint Designer 2010, InfoPath Designer 2010, Remedy, Lotus Notes. Microsoft Office 2016: ProPlus, Word, Excel, PowerPoint, Visio, Outlook. IBM Rational Clear Quest and Clear Case

HONORS & AWARDS

• 2016 Over 25 Spot Awards

• 2015 All In Award

• 2013 Two Spot Awards

• 2012 MHA Excellence Award

• 2012 All In Award

• 2012 All In Award

• 2011 Operations Excellence

• 2011 COOL Recognition

• 2011 Operations Excellence

• 2009 COOL Recognition

• 2008 NOW Award Recipient

• 2007 NOW Award Recipient

• 2006 NOW Award Recipient

• 2005 Encore Award Recipient

• 2004 Encore Award Recipient

• 2004 Premiere Achievement

• 2003 Keys to Success Award

• 2002 Premiere Achievement

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